topic Scan in Progress dialogue box for 2012 Norton Internet Security in Norton Internet Security / Norton AntiVirus

Scan in Progress dialogue box for 2012 Norton Internet Security

johnsoncpa — Mon, 23 Jan 2012 17:27:05 GMT

I have looked through 2012 help and can find no way to show the scan in progress dialogue box. Last year I used Norton 360 and the scan in progress dialogue box popped up at the scheduled time without exception. This box also provided "scan complete" with a comforting comment that all errors found have been corrected.

I would prefer to witness the scan in progress and the friendly green box "Scan Complete and successful in green" to be sure the scan runs. At present, I have to go into NIS 2012 and check the history to be sure the scan completed and was successful.

Any thoughts on triggering the "scan in progress dialogue box with final results of scan?"

Thanks a bunch.

Bob

PS. The ever cheerful Nathan. our virtual agent, was happy but not helpful.

Re: Scan in Progress dialogue box for 2012 Norton Internet Security

Atomic_Blast — Mon, 23 Jan 2012 19:32:22 GMT

Hello johnsoncpa:

You are correct - it should have worked, I think.

Did you have Norton 360 previously on this machine?

Here's what is suggested -

1) Backup (export) all your Identity Safe Data (if any) and make a note of your NIS 2012 Product Key.

2) Download an run the Norton Removal Tool - NRT. When complete reboot the computer immediately.

3) Reinstall NIS 2012 from this link (You will need that Product Key) and fully update via Live Update until all updates are exhausted.

Test the new configuration and advise here if it solves this issue.

Thanks,

Atomic_Blast :)

Re: Scan in Progress dialogue box for 2012 Norton Internet Security

SendOfJive — Mon, 23 Jan 2012 19:16:41 GMT

Hi johnsoncpa,

Are these scheduled scans or user-initiated scans, or both? There has been some mention here recently that the progress box does not appear with scheduled scans:

http://community.norton.com/t5/Norton-Internet-Security-Norton/No-Full-System-Scan-progress-window/m-p/635079/highlight/true#M190343

Re: Scan in Progress dialogue box for 2012 Norton Internet Security

Atomic_Blast — Mon, 23 Jan 2012 19:31:28 GMT

Hi SendOfJive:

You wrote:

"Are these scheduled scans or user-initiated scans, or both? There has been some mention here recently that the progress box does not appear with scheduled scans."

Thanks for that information! Let's see what the OP has to say. :smileyhappy:

Best,

Atomic_Blast :)

Re: Scan in Progress dialogue box for 2012 Norton Internet Security

johnsoncpa — Mon, 23 Jan 2012 20:53:29 GMT

SendOfJive and Atomic_Blast:

Previously from SendOfJive

Are these scheduled scans or user-initiated scans, or both? There has been some mention here recently that the progress box does not appear with scheduled scans:

http://community.norton.com/t5/Norton-Internet-Security-Norton/No-Full-System-Scan-progress-window/m...

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Issue: Scheduled scans do not provide a progress box. The manual scans provide the progress box.

I agree with Alexander that the progress window is useful and quite honestly I would like to see this issue fixed.

What is the procedure for moving this up the Norton food chain?

Thanks to you both and other posters for discussion.

Bob

Re: Scan in Progress dialogue box for 2012 Norton Internet Security

SendOfJive — Mon, 23 Jan 2012 21:21:23 GMT

johnsoncpa wrote:
What is the procedure for moving this up the Norton food chain?

Posting your ideas to the Product Suggestions forum would be the best way to raise the issue:

http://community.norton.com/t5/Product-Suggestions/bd-p/Suggestions

Re: Scan in Progress dialogue box for 2012 Norton Internet Security

Atomic_Blast — Mon, 23 Jan 2012 21:32:03 GMT

Hi johnsoncpa:

I'm glad that SOJ posted that info, since I do not schedule my own personal scans.

You can certainly move it up the food chain, lol, but don't expect instant gratification.

Regards,

Atomic_Blast :)

Re: Scan in Progress dialogue box for 2012 Norton Internet Security

johnsoncpa — Mon, 23 Jan 2012 22:08:03 GMT

Thanks SOJ

Fix request posted today.

Bob