topic Re: Updated but still on 19.2.0.10 in Norton Internet Security / Norton AntiVirus

Updated but still on 19.2.0.10

SlamDunkley — Tue, 31 Jan 2012 12:00:20 GMT

I ran live update and it told me to restart the PC so I assumed that it was the 19.5.0.145 patch. I restarted the computer and it was still on 19.2.0.10. Does anyone know why this happened? I would be thankful if anybody could help me with this.

Re: Updated but still on 19.2.0.10

senthilkumar — Tue, 31 Jan 2012 12:03:52 GMT

Hi SlamDunkley,

Please run liveupdate repeatedly until it shows " your Norton product has latest updates" and reboot whenever it requires.

Hope this helps and let us know how it goes?

Thanks,

Senthil

Re: Updated but still on 19.2.0.10

DeHollander — Tue, 31 Jan 2012 12:10:07 GMT

Got the same issue. I'm using NAV 19.1.0.28. And I got a new folder with files:

C:\Program Files (x86)\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV\562C4DD5\19.5.0.145

Btw This is a non english version (dutch)

Re: Updated but still on 19.2.0.10

senthilkumar — Tue, 31 Jan 2012 12:13:03 GMT

Hi DeHollander,

As of now the 19.5.0.145 patch is available for all English users

Please see more information here

http://community.norton.com/t5/Norton-Internet-Security-Norton/Product-Update-19-5-0-145-for-Norton-Internet-Security-2012-and/td-p/644819

Hope this helps,

Thanks,

Senthil

Re: Updated but still on 19.2.0.10

SlamDunkley — Tue, 31 Jan 2012 12:16:02 GMT

That's what I was doing all day until finally I was told by Norton to restart. I restart and the version number remains the same. I really doubt anymore updates are going to come through. I don't feel I should reinstall my Norton Intenet Security because I installed it on a freshly installed system just a few weeks ago.

Re: Updated but still on 19.2.0.10

Tony_Weiss — Tue, 31 Jan 2012 12:18:18 GMT

Depending on which updates you have installed, you may need to reboot/run LiveUpdate a few times before you're at 19.5.

Re: Updated but still on 19.2.0.10

DeHollander — Tue, 31 Jan 2012 12:28:45 GMT

@senthilkumar and Tony Weiss

I'm not using a english version. So why do I get this update ??????

Just updated another machine that has a non english version 19.2.0.10, and the same thing happens, the update has a size off 26,57mb. And the same folder appears.

Re: Updated but still on 19.2.0.10

Tony_Weiss — Tue, 31 Jan 2012 12:30:25 GMT

Because eventually we'll update all languages. That's why you got that package via LiveUpdate.

Re: Updated but still on 19.2.0.10

brihy1 — Tue, 31 Jan 2012 12:37:14 GMT

dont mean to jump in on another thread but i to have the 19.2.0.10 version even though i ran live update 22 times in a row and rebooted 4 times?even click on new version check and says i have newest version?

Re: Updated but still on 19.2.0.10

senthilkumar — Tue, 31 Jan 2012 12:47:05 GMT

Hi brihy1

Check for new version will work only if we release New version of NIS e.g. 2011 to 2012 and not for Live updates.

Thanks,

Senthil

Re: Updated but still on 19.2.0.10

SlamDunkley — Tue, 31 Jan 2012 13:47:39 GMT

I've tried more than a few times, and it still not showing me 19.5

Re: Updated but still on 19.2.0.10

Vortexfugue — Tue, 31 Jan 2012 14:39:04 GMT

I've also kept running LiveUpdate and it always says I have all the latest protection updates.. but I'm still on 19.2.0.10 .. hmm.

Re: Updated but still on 19.2.0.10

SlamDunkley — Tue, 31 Jan 2012 14:46:16 GMT

Can't the Norton team just release a exe file of the 19.5.0.145? It would be much more simple

Re: Updated but still on 19.2.0.10

imbart — Tue, 31 Jan 2012 15:18:30 GMT

Thought I'd join in as a fix is needed. I have updated (once) and rebooted (a few times) on both my Win XP SP3 computer and my wife's Win 7 computer. History on both show the new NIS Product Update was successful but both still show 19.2.0.10.

Re: Updated but still on 19.2.0.10

ram1220 — Tue, 31 Jan 2012 15:27:46 GMT

I am seeing the same problem. I have done LU numerous times. I have rebooted when it told me to. I am still on 19.2. Is there anything else Symantec can screw up? Sorry for being rude but I am really mad. I'm on a trial version and I am getting closer and closer to uninstalling NIS 2012.

Re: Updated but still on 19.2.0.10

Atomic_Blast — Tue, 31 Jan 2012 16:08:18 GMT

Hi all:

FWIW, I had one update today in which I had to reboot and it still remained at 19.2. I think this was an "incremental" patch.

Then I forced a Manual Live Update and was informed that another product update was downloaded and had to reboot again.

NIS still remained at 19.2 after that reboot. Then I checked Live Update and was asked to reboot once more.

After the 3rd reboot I was finally at 19.5. Keep an eye on Live Update, as there is no automatic notification in NIS.

Atomic_Blast :)

Re: Updated but still on 19.2.0.10

imbart — Tue, 31 Jan 2012 15:46:49 GMT

It seems to be fixed now after a manual Live update (13.81 MB). "NIS Resources" in the list requires restart and takes a while to install after restart and the systray icon doesn't appear for a while to the point where I thought there was still something wrong but eventually appeared and now shows 19.5.0.145. Same things happened on both my XP and Win7 computers.

Re: Updated but still on 19.2.0.10

noghere — Tue, 31 Jan 2012 15:53:45 GMT

The patch update needs two steps:

-- first : the download of the new Engine release (19.5)

-- second: the activation NIS file download one/two days later. This step needs a reboot and delete the old 19.2 folders.

Re: Updated but still on 19.2.0.10

Vortexfugue — Tue, 31 Jan 2012 20:17:34 GMT

I've run LiveUpdate numerous times now and even rebooted just for the hell of it.. and it always says I have all the latest protection updates.. can somebody tell me why it still hasn't upgraded to the new 19.5 yet?? Thanks.

Re: Updated but still on 19.2.0.10

floplot — Tue, 31 Jan 2012 20:28:36 GMT

Hello Vortexfugue

Are you using the English Version?