topic Re: Asian language characters in Norton Internet Security / Norton AntiVirus

Asian language characters

Rilke — Mon, 30 Jan 2012 21:24:26 GMT

When i logged in to my bank account something like this, without the parentheses (楲�罛곥љ) appeared as my user name. At the time i was logged in into my NIS. I ran a full scan and ntohing appeared. This afternoon the same thing happened to one of my email accounts. What does this mean and what should I do about it.

Re: Asian language characters

Atomic_Blast — Mon, 30 Jan 2012 22:37:15 GMT

Hi Rilke:

Welcome to the Norton Community!

What NIS 2012 Version are you using? (look under Support -> About)

What Internet Browser you are using?

Are you using the Identity Safe component of NIS?

It could be a few things, so here's what I would do to start...

1) Reboot your computer.

2) Completely clear your Internet Browser cache - some corrupt form data might be set to prefill.

If it's still there - Download and run Malwarebytes Anti-Malware FREE version from this website and run a Full Scan.

It's a good program to have and works very nicely on-demand with NIS. Consider it to be a second opinion.

Please post back with the above information and results. We can go from there.

Thanks,

Atomic_Blast :)

Re: Asian language characters

poppy052 — Tue, 31 Jan 2012 00:27:28 GMT

Hello Rilke, I also started having the same problem since yesterday. I have been using Identity safe for the past 3 years and have never had this problem before. The only thing that has changed for me is that I got the 19.5 upgrade Saturday. I ran a full scan with Malwarebytes and it came up clean. Just to let you know, my browser is IE 9 version 9.0.8112. Sorry I 'm not trying to hijack your post, just wanted to let you know that I am having the same problem. I cleared my cache just to see if that helps. Good luck

Re: Asian language characters

Atomic_Blast — Tue, 31 Jan 2012 00:35:57 GMT

Hi poppy052:

Thanks for the info!

Did clearing the browser cache do the trick?

Did you try resetting Identity Safe?

Please let us know.

Thanks,

Atomic_Blast :)

Re: Asian language characters

poppy052 — Tue, 31 Jan 2012 01:38:20 GMT

Hi Atomic Blast, thanks for your help. I was only having problems on one particular site so I decided to delete if from my identity safe and re-enter it. So far so good. I will keep checking for the time being to see if the problem arises again. Thanks

Re: Asian language characters

Rilke — Tue, 31 Jan 2012 02:06:46 GMT

Thanks for your suggestions. to add some info

windows 7 Ultimate, 64 bit

Firefox 9.01

NIS 2012 v 19.5.0.145

Have used identitiy safe for many years very effectively

As recommended

Re-booted

Cleared Firefox cache

ran Malwarebytes full scan and there were no findings

Started emails again and on the same email address got a similar set of asian language characters

Re: Asian language characters

SendOfJive — Tue, 31 Jan 2012 02:38:15 GMT

Hi Rilke,

Those are not Asian characters, but are Unicode placeholders that appear when the page you are viewing calls for a glyph that is not present in the fonts that you have available. Sometimes if you go to the character encoding settings in your browser or email client and change to a different encoding you can see the text as it is intended to appear. Sometimes not. You can read a bit more about this here:

http://superuser.com/questions/60249/strange-square-numerical-symbols-show-as-characters-in-firefox

Re: Asian language characters

Rilke — Tue, 31 Jan 2012 02:59:03 GMT

Thanks, SendOfJive. Checked the site, then went the character encoding and found the following choices:

Western (ISO-8859-1)--Default

Western (IBM-850)

Western (ISO-8859-15)

Western (MacRoman)

Western (Windows-1252)

Why has the default worked well, and now it doesn't? The characters that I used in logging in at that particular site were no different than characters used at other email sites, then why only there? Should I try a different encoding, and if so, which one? Thnks again for your help.

Re: Asian language characters

Rilke — Tue, 31 Jan 2012 03:14:08 GMT

Have also checked Firefox help and found others having similar problems at this site https://support.mozilla.org/en-US/questions/791992

Re: Asian language characters

SendOfJive — Tue, 31 Jan 2012 06:04:15 GMT

Hi Rilke,

Sometimes it is the website's mistake and there won't be much you can do. Generally the default Western (ISO-8859-1) or Unicode (UTF-8) encodings work well for most sites. When you come across something like this you can play around with various other encodings to see if one of them will work - sometimes one will, other times not so much. Still it can be interesting to see how the text changes when viewed with different encodings.

Re: Asian language characters

Atomic_Blast — Tue, 31 Jan 2012 14:42:40 GMT

Hi SendOfJive and Rilke:

Yes, definitely has nothing to do with an Asian character set.

The possible solution is quite interesting!

Rilke please tell us if the above links helped solve this issue - I'm very curious.

Special thanks to SendOfJive for presenting this explanation and resources! :smileyhappy:

Regards,

Atomic_Blast :)

Re: Asian language characters

poppy052 — Tue, 31 Jan 2012 21:38:07 GMT

Hello, just wanted to let you know that my issue now seems to be resolved. I also had similar characters as Rilke did on my password username on one particular site. I checked several logins from my identity safe and the rest were problem free. I don't know if clearing the cache or deleting that particular password and re-entering it in my identity safe fixed the problem but I have tried it several times and it is now working fine. I Still don't know if it was a browser issue or something that coincided with the 19.5 upgrade. Thanks Atomic blast for your help. People like you and SOJ have helped me more with computers than you'll ever know.

Re: Asian language characters

Atomic_Blast — Tue, 31 Jan 2012 21:44:22 GMT

Hi poppy052:

Glad to hear that it worked out for you! :smileyhappy:

Atomic_Blast :)

Re: Asian language characters

senthilkumar — Wed, 01 Feb 2012 05:16:35 GMT

Hi All,

Thanks for letting us to know, We are able to reproduce the issue from ourside and we are tracking with a defect.

Thanks,

Senthil

NIS 2012: Identity Safe: Chinese Characters Appearing

Brent — Wed, 01 Feb 2012 22:27:28 GMT

For the past several days, if a login page is refreshed or backed-up to, Chinese characters appear in the login name field.

No problem when new page is opened.

NIS 2012 Version 19.5.0.145

IE 9 (fully updated)

Windows 7 x64 (fully updated)

Thanks.

Re: NIS 2012: Identity Safe: Chinese Characters Appearing

SendOfJive — Thu, 02 Feb 2012 00:27:52 GMT

Hi Brent,

These may not be Chinese characters. What you are seeing may be Unicode placeholders that are little squares with four characters in each one. This issue was recently reported in the following thread is is being investigated:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Asian-language-characters/m-p/647111/highlight/true#M192583

EDIT - And though the wonders of Forum magic, we find ourselves instantly transported into that thread.

Re: NIS 2012: Identity Safe: Chinese Characters Appearing

Brent — Thu, 02 Feb 2012 00:13:49 GMT

You may very well be correct, SendOfJive.

Encoding Auto-Select was off. When turned on, encoding changed from Western European (ISO) to Western European (Windows) and upon refreshing the page, correct characters were displayed.

Thanks.

And thanks to Tim_Lopez for moving this to the existing thread. I missed it despite searching several times.

Re: NIS 2012: Identity Safe: Chinese Characters Appearing

MPSAN — Thu, 02 Feb 2012 00:46:04 GMT

I am getting this now as well. Not sure if my FireFox 9.01 coding is correct but I have not changed it. I just got the 19.5 update yesterday though.

It seems I spend more time fixing my systems than working on them!

Re: Asian language characters

Atomic_Blast — Thu, 02 Feb 2012 00:51:56 GMT

Hi senthilkumar:

You wrote:

"Thanks for letting us to know, We are able to reproduce the issue from ourside and we are tracking with a defect."

Good to know that! Thank you for all your help.

Best,

Atomic_Blast :)

Re: Asian language characters

MPSAN — Thu, 02 Feb 2012 01:29:21 GMT

Mine is still bad. What setting should I have Firefox 9.0.1 set to?