topic Identity Safe on NIS2012 in Norton Internet Security / Norton AntiVirus

NIS2012 19.5.0.145 - Bank Logins

Diatom — Tue, 31 Jan 2012 08:54:43 GMT

Basic functionality & toolbar (Mozilla) NTB (2012.5.0.140) restored.

2-page bank-style logins still botched.

Firefox 9.0.1: NIS doesn't fill either page, even if called directly from NIS-IDS. Further, each login requires "re-register this computer" as if a cookie is failing with Firefox.

MSIEx 9.0.4: no "re-register" required after first fix, but still fails to log in.

/Diatom

Problem autofilling website login details after 19.5.0.145 update

n2009user27 — Tue, 31 Jan 2012 11:11:00 GMT

After LiveUpdate updated my NIS 2012 to version 19.5.0.145 this morning, I have found that Identity Safe no longer autofills the login details for some of my websites (e.g. this is one example - https://www.hsbc.co.uk/1/2/!ut/p/kcxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4438wbJmMU7xRub6keaxRvFB_p7QoQM4h0RIkH6BbmhEeWOiooAMpA7iA!!?IDV_URL=hsbc.MyHSBC_pib)

It doesn't happen on all such websites, just some, which happen to be my banking logins!!

This really is the worst major update I've experienced from Norton - see also the threads re the problems opening Word 2007 documents.

Is there a way that I can revert to the previous version of NIS 2012 without LiveUpdate downloading the new version every time? Perhaps you ought to withdraw 19.5.0.145 until you have fixed these problems and tested it properly.

(Windows 7 Home Premium 64-bit)

Re: NIS2012 19.5.0.145 - Bank Logins

huwyngr — Tue, 31 Jan 2012 17:11:33 GMT

Diatom,

This seems to duplicate what you posted in another thread where I replied with a suggestion ....

Did you mean to post twice?

Identity Safe does not work with bank website!

Mountain_Cougar — Thu, 02 Feb 2012 12:17:28 GMT

Hello.

Identity safe does not capture the data logging on this bank website: www.bancosantander.es

I submitted a bug report from the window of "reports". Is critical that Identity Safe work perfectly with bank pages, please resolve this problem as quickly as possible!

Regards

Identity Safe

KMBrown — Thu, 02 Feb 2012 16:26:48 GMT

Good Day,

I have 2012 Norton Internet Security. Suddenly, Identity Safe stopped automatically logging on to two sites that it had before. The screen blinks, but will not load. Identity safe still works for other sites. I deleted the login cards for these two sites and then completed new ones but to no avail.. Any suggestions on what I might do to fix this? Thank you,

Ken

Re: Identity Safe does not work with bank website!

lsilvest — Thu, 02 Feb 2012 16:42:50 GMT

I'm having the exact same problem with same update and it seems to only affect the bank or credit card sites. The logins all seem to be listed properly and other sites (including this one) are being logged in properly. These are the sites I need indentity safe to work on, the others can be handled by Firefox, which by the way was just upgraded to 10.

Re: NIS2012 19.5.0.145 - Bank Logins

Diatom — Thu, 02 Feb 2012 16:44:48 GMT

Hugh, saw your post, indeed posted twice as original "topic" label is no longer apropos given new version release. Want to keep this issue alive until resolved. Have not had a moment to try your investigative step, a touch reluctant to tamper with my bank logins. /Diatom

Re: Identity Safe

mp3jo — Thu, 02 Feb 2012 16:50:53 GMT

Go to > NortonToolbar > Identity Safe > Report Issue

When you click on Report Issue, a website opens where you can report the details of your issue(s).

Re: NIS2012 19.5.0.145 - Bank Logins

huwyngr — Thu, 02 Feb 2012 16:54:33 GMT

OK -- your call and quite understood.

There's certainly a lot of investigating going on!

Re: Identity Safe

KMBrown — Thu, 02 Feb 2012 16:55:44 GMT

Jo,

Did that yesterday.

Re: Identity Safe

senthilkumar — Thu, 02 Feb 2012 17:12:42 GMT

HI KMBrown,

Could you provide the URLs?

Thanks

Senthil

Re: Identity Safe

KMBrown — Thu, 02 Feb 2012 17:27:07 GMT

Hello Senthil

Thanks for the response. Here are the URL's

Ken

https://www.nbfinancial.com/pcis/login.jsp

https://www1.royalbank.com/cgi-bin/rbaccess/rbunxcgi?F22=IBIBPORTAL&F6=1&F7=SY&7ASERVER=SP00&7ASCRIPT=/wps/portal/OLB/VisaInquiry_en

Re: Identity Safe

PhoneMan — Fri, 03 Feb 2012 06:57:28 GMT

I am having the same problem with BOA. Would not populate login so I deleted it and when I log in to the site Norton does not offer to save the login info. Was working great until the update. Looks like it doesn't even know this is a login site.

https://www.bankofamerica.com/

Jim

Re: Identity Safe

n2009user27 — Fri, 03 Feb 2012 10:35:17 GMT

Just to repeat my earlier post, this bank website (HSBC) also fails to autofill login details:

https://www.hsbc.co.uk/1/2/!ut/p/kcxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4438wbJmMU7xRub6keaxRvFB_p7...

Also, here's another Bank URL that won't autofill:

https://www.bankcardservices.co.uk/NASApp/NetAccessXX/WelcomeScreen?country=uk&language=en&org=1

Both these URLs autofilled before the NIS 2012 19.5 update.

Re: NIS2012 19.5.0.145 - Bank Logins

Mountain_Cougar — Fri, 03 Feb 2012 13:11:15 GMT

Hello again, the url of the bank in that identity safe does not work is:

https://particulares.gruposantander.es/SUPFPA_ENS/BtoChannelDriver.ssobto?dse_operationName=NavLoginSupernet&dse_parentContextName=&dse_processorState=initial&dse_nextEventName=start

NIS2011 works perfectly with this web, but NIS2012 fully updated do not work :smileymad:

Re: NIS2012 19.5.0.145 - Bank Logins

Cyr80520 — Sun, 05 Feb 2012 03:31:54 GMT

Since live updating NIS 2012 to version 19.5.0.145, I have been experiencing the same problem as others with Identity Safe not auto-filling login credentials to a particular bank web site. For me specifically, Identity Safe no longer works for: http://www.usbank.com/index.html It still works fine for all the other web sites that I have stored, including Bank of America that others said was no longer working for them. I have 5 computers on my home LAN. Only 3 of my 5 computers got the 19.5.0.145 update at first, which allowed me to verify that the two that didn't yet get the update still auto-filled my login credentials to http://www.usbank.com/index.html just fine. I initally thought that the US Bank web site had a problem...but later learned that the NIS 2012 update to 19.5.0.145 was the culprit.

Re: NIS2012 19.5.0.145 - Bank Logins

AllenM — Sun, 05 Feb 2012 04:16:32 GMT

Hi Folks,

In addition to reporting the URL's you are having problems with here, please make sure and report them directly from your browser as well.

You can do this from the Norton toolbar, click on Identity Safe > Report Issue. You will even have a page where you can fill in details or comments about the problem. Reporting directly from your browser ensures that the issue goes directly to the Identity Safe team with Symantec.

Best wishes.

Allen

Re: NIS2012 19.5.0.145 - Bank Logins

Diatom — Sun, 05 Feb 2012 04:18:02 GMT

IMPROVEMENT: 1 of 2 troublesome behaviors in FireFox has ceased.

1. Requirement to re-"register" computer each time logging in to 2-page bank sites - corrected with updates of 12.02.04.

2. Refusal to recognize/autofill the 2-page bank sites - persists.

/Diatom

Re: NIS2012 19.5.0.145 - Bank Logins

gena — Sun, 05 Feb 2012 08:13:58 GMT

identity safe refuses autofill a site of this bank

https://start.telebank.co.il/LoginPages/Logon

NIS 2012,FF 10 and IE 8,windows xp sp 3

Re: NIS2012 19.5.0.145 - Bank Logins

chris_conradi — Sun, 05 Feb 2012 18:37:50 GMT

It's not just bank logins. It appears to be a problem with any two-page authentication, in which the username is entered on one page and the password on a second page. None of these are working for me. The username will not autofill, and if I enter it manually, I am not asked whether I want to save this.

I am running Windows 7 (64 bit), NIS 19.5.0.145, FF10.0, IE9. The problem occurs in both FF and IE.

Here's an example that is a credit card company: https://www.ibsnetaccess.com/NASApp/NetAccess/LoginDisplay