topic Re: Unable to activate NIS 2012 on 2nd PC in Norton Internet Security / Norton AntiVirus

Unable to activate NIS 2012 on 2nd PC

flop71 — Sat, 18 Feb 2012 22:36:12 GMT

Hi,

I recently upgraded from NIS to 2012. I am been able to install and activate my subscription on my Windows 7 box ok. I can install NIS 2012 ok om my 2nd PC, but when i paste the renewal code to activate on my 2nd PC a winxP box, the next button is greyed out *(which seems like it does not recognise the renewal key on this PC)

Any ideas how to fix the problem?

Thanks

Flop

Re: Unable to activate NIS 2012 on 2nd PC

Krusty13 — Sat, 18 Feb 2012 22:43:23 GMT

HI flop71,

Does your XP system have service pack 2 or later as required by the System Requirements found at the bottom of this page?

Dave.

Re: Unable to activate NIS 2012 on 2nd PC

flop71 — Sun, 19 Feb 2012 00:22:40 GMT

Hi Dave, My WinXp OS is SP3

Regards

Flop

Re: Unable to activate NIS 2012 on 2nd PC

dickevans — Sun, 19 Feb 2012 00:38:58 GMT

flop71 wrote:
Hi,

I recently upgraded from NIS to 2012. I am been able to install and activate my subscription on my Windows 7 box ok. I can install NIS 2012 ok om my 2nd PC, but when i paste the renewal code to activate on my 2nd PC a winxP box, the next button is greyed out *(which seems like it does not recognise the renewal key on this PC)

Any ideas how to fix the problem?

Thanks
Flop

Hi,

Do you have a 1PC or a 3PC subscription? Did you have NIS on the 2nd PC under your pervious subscription? Last question, are you renewing or is this a new subscription key [25 alphanumeric characters]?

Thanks

Re: Unable to activate NIS 2012 on 2nd PC

flop71 — Sun, 19 Feb 2012 09:08:57 GMT

Hi Dick,

My Win7 System had NIS 2011 installed and after purchasing a renewal code i was about to download NIS2012, upgrade with a years subscription ok

My WinXP SP3 system, had NAV2011 installed. So i installed NIS2012 ok, however the problem is NIS doesnot seem to recognose my renewal code.

I have just checked my Norton account online and it shows i have 3 licenced installs in total and 2 are remaining. However i noticed that my product ey is different to the renewal key. So i have just entered this code and NIS is now successfully activated.

Please consider the probloem resolved.

Cheers

Flop

Re: Unable to activate NIS 2012 on 2nd PC

Krusty13 — Sun, 19 Feb 2012 09:15:25 GMT

flop71 wrote:
Hi Dick,

My Win7 System had NIS 2011 installed and after purchasing a renewal code i was about to download NIS2012, upgrade with a years subscription ok

My WinXP SP3 system, had NAV2011 installed. So i installed NIS2012 ok, however the problem is NIS doesnot seem to recognose my renewal code.

I have just checked my Norton account online and it shows i have 3 licenced installs in total and 2 are remaining. However i noticed that my product ey is different to the renewal key. So i have just entered this code and NIS is now successfully activated.

Please consider the probloem resolved.

Cheers
Flop

Excellent! Great news! I am glad it is sorted.

You might like to mark a post as the solution. You can even mark your own post, just so that others looking for the same answer might benefit.

Thanks, Dave.