topic Re: 19.6.1.8 Toolbar minor bug? in Norton Internet Security / Norton AntiVirus

19.6.1.8 Toolbar minor bug?

bjm_ — Fri, 09 Mar 2012 13:43:56 GMT

Hello Community

Click here to view options hides drop down menu

May be holdover anomaly from 19.5

Thnx

Re: 19.6.1.8 Toolbar minor bug?

senthilkumar — Fri, 09 Mar 2012 14:00:22 GMT

Hi Bjm,

Thanks for reporting this issue. We will look into it

Thanks,

Senthil

Re: 19.6.1.8 Toolbar minor bug?

yank — Fri, 09 Mar 2012 15:58:07 GMT

I tired to duplicate this and at first I could not. Ifinally did though - I'll try ot explain it as I find it acting:

If I hover over the Norton Check Mark, permit the popup "Click here to View Options" to appear, and then click on the Norton Check Mark, everything works as it is supposed - in other words the popup disappears and the full menu is displayed.

Now if I go directly to the Norton Check Mark and click on it without permitting the "Click here to View Options", the the menu will appear and the popup will over lay as bjm's image shows.

Now I also noticed that the popup appearing depends on how quickly you move off of the Norton Check Mark. If I leave the mouse over the Chek Mark after clicking it, the popup appears.

If I click on the Check Mark and am quick enough moving off of the check mark, the menu appears as normal without the popup.

Hope I explained that clearly ernough and perhpas someone else can verify I am not losing it! :smileytongue:

Re: 19.6.1.8 Toolbar minor bug?

twixt — Fri, 09 Mar 2012 17:38:40 GMT

yank wrote:
I tired to duplicate this and at first I could not. Ifinally did though - I'll try ot explain it as I find it acting:

[stuff removed in the interests of brevity]

If I click on the Check Mark and am quick enough moving off of the check mark, the menu appears as normal without the popup.

Hope I explained that clearly ernough and perhaps someone else can verify I am not losing it! :smileytongue:

Hi, yank. I've checked this according to your procedure on two machines here, one with NIS 2010 and one with NIS 2012. I cannot duplicate the problem you mention. However, I get a screen response which is similar to your situation - which points towards the same problem and the resolution to the issue.

Things to check:

If the problem appears with the checkmark, it should also appear with the Shopping Info and Identity Safe menuitems as well. Is this the case?

Things I have observed:

1. On NIS 2010, things work as desired. The popup shows up when you hover over the menuitem - and does not appear no matter what you do, when the dropdown menu is activated. If you hover over the menuitem again, once you have dismissed the dropdown, the popup reappears.

2. On NIS 2012, The popup appears the first time I hover over a menuitem - and at all other times - as long as I do not activate the dropdown. Once I have activated that particular dropdown, the popup will no longer appear during that Browser session. To reactivate the popup, it is necessary to shut down and restart Internet Explorer 8. This occurs with all three menuitems.

Eg: If I open the checkmark dropdown, the popup for that item will not reappear once I close the checkmark dropdown, even if I hover over the checkmark for many seconds. The other two popups still appear. If I subsequently open the Shopping dropdown, I lose that popup as well as the original checkmark popup. The Identity Safe popup still appears. If I subsequently open the Identity Safe popup, all three popups are unavailable until such time as I shut down and restart Internet Explorer 8. This occurs no matter which order I use to activate any of the three dropdowns.

Possible explanation:

In the Video Drivers for any machine, there is a "go fast" feature called "Bitmap Caching". This routine speeds up screen redraws for items that have been previously displayed on the screen. Bitmap Caching permits much faster response for popup windows - as well as when moving things around on the screen. (Use the default VGA Windows Drivers for your Video Card for an example of how much things slow down when you don't have this feature enabled.)

Bitmap caching requires some housekeeping on the part of Application programmers - to ensure that a popup appears when it should and does not overlay a menuitem when it should not. This is the cause of the infamous "can't get the date popup to appear when I hover over the clock" bug - which is identical to the Item 2 description above. Bitmap caching is also responsible for the "Popup is sometimes occluded by the taskbar when hovering over items in the System Tray" bug.

Possible solution:

Upgrade your video drivers. In the early days of Bitmap Caching (before the phenomenon described above was understood) there were lots of problems with menuitems "disappearing" at inappropriate moments. This was a notorious problem with early ATI Video Drivers, but Nvidia has not been immune to the problem either.

Every once in a while, some other "go fast" feature introduced in a new Video Driver release breaks the standard way that Bitmap Caching is handled. In that case, the only solution is to revert to an earlier version of the Video Drivers - or wait for a subsequent release that fixes the Bitmap Caching problem while leaving the other "go fast" routines intact.

Hope this helps.

Re: 19.6.1.8 Toolbar minor bug?

bjm_ — Fri, 09 Mar 2012 22:08:39 GMT

btw ~ Only with Firefox. IE8 seems to be OK

Thanks

Re: 19.6.1.8 Toolbar minor bug?

peterweb — Sat, 10 Mar 2012 02:30:58 GMT

I get the same result as yank.

Win 7 SP1, Firefox 10.0.2

Re: 19.6.1.8 Toolbar minor bug?

PC_confused — Sat, 10 Mar 2012 04:23:01 GMT

bjm_ - is this the same overprint you are seeing? I used FF 10.0.2 and NIS 2011 18.7.0.13.

Re: 19.6.1.8 Toolbar minor bug?

Krusty13 — Sat, 10 Mar 2012 07:20:32 GMT

Hi everybody,

I see the same as you do Yank.

Thanks, Dave.

Re: 19.6.1.8 Toolbar minor bug?

PapauZ — Sat, 10 Mar 2012 09:16:35 GMT

I can reproduce the same thing like yank. Win7 SP1 x64 + FF10. The issue do not happens in IE9.

Re: 19.6.1.8 Toolbar minor bug?

elsewhere — Sat, 10 Mar 2012 09:18:13 GMT

bjm_ wrote:

btw ~ Only with Firefox. IE8 seems to be OK

Thanks

Hi bjm_

During the NIS 2012 Beta testing, Internet Explorer 9 also had an issue with a persistent tooltip being displayed by the 'Identity Safe' option located on the Norton toolbar:

http://community.norton.com/t5/media/v1/gallerypage/user-id/17220/image-id/16014iC35D50DD328B7CD2

As this was resolved, I would like to ask those Norton Community members who use Firefox and have taken an interest in this thread to please check and confirm whether or not you are seeing the same persistent tooltip behaviour, shown in the link above, when clicking on the 'Identity Safe' toolbar option under Firefox.

Thanks

Re: 19.6.1.8 Toolbar minor bug?

Krusty13 — Sat, 10 Mar 2012 09:28:31 GMT

Hi elsewhere,

As explained by Yank, I see exactly what bjm_ and PC_confused have displayed in their posts.

Thanks, Dave.

Re: 19.6.1.8 Toolbar minor bug?

elsewhere — Sat, 10 Mar 2012 10:31:08 GMT

Krusty13 wrote:
Hi elsewhere,

As explained by Yank, I see exactly what bjm_ and PC_confused have displayed in their posts.

Thanks, Dave.

Thanks Krusty13

At this stage, I'd like to know if you can reproduce the same behaviour when you click on the 'Identity Safe' button on the Firefox toolbar. Can you please follow Yank's instructions provided earlier, with 'Identity Safe' as the target, and advise?

Re: 19.6.1.8 Toolbar minor bug?

killyourtv — Sat, 10 Mar 2012 14:27:08 GMT

I can reproduce the overlay effect only on the far left 'Norton' checkmark. This does not appear at all on the SafeWeb or Identity Safe sections. As noted above, if I wait for the overlay to appear before clicking the checkmark the overlay disappears when clicked. Firefox 10.0.2.

Re: 19.6.1.8 Toolbar minor bug?

bjm_ — Sat, 10 Mar 2012 14:47:37 GMT

Hi elsewhere

re your request here

The Norton Toolbar / ID Safe does not render (for me) an overlay anomoly w FF 10.0.2 / IE8

yank has expertly detailed the overlay anomoly here

Thanks for your interest

Re: 19.6.1.8 Toolbar minor bug?

bjm_ — Sat, 10 Mar 2012 14:57:02 GMT

PC_confused wrote:
bjm_ - is this the same overprint you are seeing? I used FF 10.0.2 and NIS 2011 18.7.0.13.

Yes ... the drop down is obviously different. But, the overprint is essentially similar.

Thnx

Re: 19.6.1.8 Toolbar minor bug?

peterweb — Sat, 10 Mar 2012 20:53:29 GMT

elsewhere wrote:

At this stage, I'd like to know if you can reproduce the same behaviour when you click on the 'Identity Safe' button on the Firefox toolbar. Can you please follow Yank's instructions provided earlier, with 'Identity Safe' as the target, and advise?

I could not get any overlay on any other icon other that the one for the Norton options.

Re: 19.6.1.8 Toolbar minor bug?

Krusty13 — Sat, 10 Mar 2012 21:45:21 GMT

Elsewhere,

As noted by bjm_ and peterweb, when I hover over Identity Safe the overlay does not display in Firefox and Identity Safe works as expected when clicked.

Thanks, Dave.

Re: 19.6.1.8 Toolbar minor bug?

Krusty13 — Sun, 11 Mar 2012 01:27:17 GMT

I have noticed with Chrome it does not matter if I click to view options before or after the overlay is displayed it still seems to cover "Report a site" and "Settings" although these options are still clickable.

Thanks, Dave.

Re: 19.6.1.8 Toolbar minor bug?

Edjr60 — Sun, 11 Mar 2012 07:23:19 GMT

Hello,

I concur with both yank and Krusty13.

In IE the overlay is not an issue. It doesn't happen, at least not on my end.

With Chrome, I have to click the yellow check mark and get off right away, otherwise there's the overlay.

Although even with the overlay, you can still click 'Report Site' and 'Settings'.

I just get off right away, then there is no overlay.

Edjr60

Windows XP SP3, NIS 2012 (19.6.1.8) Chrome 17.0.963.79, IE 8

Re: 19.6.1.8 Toolbar minor bug?

elsewhere — Mon, 12 Mar 2012 06:51:57 GMT

Thanks everyone for checking to see if this issue affected other parts of the Norton toolbar under Firefox.