topic Re: Internet Security 2009 is terminated after about 1 hr in Norton Internet Security / Norton AntiVirus

Internet Security 2009 is terminated after about 1 hr

philt56 — Tue, 07 Oct 2008 15:25:28 GMT

After installing or after a reboot, IS2009 dies soon after, there is no longer a protection center in the system tray and Outlook 2003 can no longer send/receive email. If I reboot, it is fine and Outlook is working again for about 1 hr and then IS 2009 dies or is killed by something and then outlook loses ability to connect to pop server. Running XP, latest SP.

Event viewer shows following.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date:  10/7/2008
Time:  3:23:18 AM
User:  N/A
Computer: PHIL
Description:
The Norton Internet Security service terminated unexpectedly. It has done this 3 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Re: Internet Security 2009 is terminated after about 1 hr

MikeO — Tue, 07 Oct 2008 15:29:24 GMT

philt56,

Do you get a popup like this one?

It would say "Symantec Service Framework" instead of the example application in the screen shot.

Thanks,

Mike

Re: Internet Security 2009 is terminated after about 1 hr

philt56 — Tue, 07 Oct 2008 17:55:21 GMT

Hi Mike

No, I don't see any pop ups from Windows that shows it crashed. From a user point of view, it is silent other than I don't see it in the system tray anymore and Outlook gives me errors that it can't connect. Then I dug into the event viewer but than seems pretty lame; no data to say why it was terminated.

Is there anywhere else I can look for log info?

thanks!

Phil

Message Edited by philt56 on 10-07-2008 10:54 AM

Message Edited by philt56 on 10-07-2008 10:55 AM

Re: Internet Security 2009 is terminated after about 1 hr

MikeO — Tue, 07 Oct 2008 18:55:30 GMT

Phil,

The only other place you can look is also in the Event Viewer (where you got the initial information for your post). Just check under the "Application" logs instead of the "System" logs. Here's a few screen shots of the type of info that may be available. If you find something like this, please copy and paste it here as you did before.

Thanks,

Mike

Re: Internet Security 2009 is terminated after about 1 hr

philt56 — Wed, 08 Oct 2008 00:05:10 GMT

There weren't any errors in the Application section, just entries that said

Event Type: Information
Event Source: Norton Internet Security
Event Category: None
Event ID: 35
Date:  10/7/2008
Time:  2:05:51 AM
User:  NT AUTHORITY\SYSTEM
Computer: PHIL
Description:
The 'Norton Internet Security' service has started.

Well nothing has died since my reboot this morning for the first time. I'll repost if it happens again,

Re: Internet Security 2009 is terminated after about 1 hr and cannot access email

philt56 — Thu, 09 Oct 2008 02:56:51 GMT

Ok, the IS iconis in the systray and says everything is fine, but my email is dead again. I was on chat with a tech and he assured me that he fixed the problem but it is still here.

[8:00 PM] Phil says: reboot clears things up but this is not a permanaent solution! It will start to fail again in some hours.

[8:01 PM] says: No I changed some settings in Internet Settings..

[8:01 PM]says: So you will not get any problem hereafter

[8:04 PM] Phil says: what did u change?

[8:04 PM] says: I changed the Firewall setting in NIS 2009

[8:04 PM] says: In Internet Setting I unchecked the out going email scanning

[8:05 PM] says: and tthen ran live update

[8:05 PM] says: That is why I am saying that you w8ill not get the issue back

[8:05 PM] Phil says: ok

[8:05 PM] says: Is there anything else that I can assist you with today?

[8:06 PM] Phil says: no thank you

[8:06 PM] says: Shall I close the case as resolved to your satisfaction?

[8:06 PM] Phil says: what did you change in firewall?

[8:07 PM] says: I flushed the firewall settings by checking and unchecking

[8:07 PM] Phil says: ok thank you

[8:07 PM]

[8:08 PM] Phil says: I want to know in case it does come back for some reason

[8:08 PM] Phil says: thank you

[8:08 PM] says: No it will not.

Message Edited by philt56 on 10-08-2008 07:37 PM

Message Edited by philt56 on 10-08-2008 07:56 PM

Re: Internet Security 2009 is terminated after about 1 hr

Phil_D — Thu, 09 Oct 2008 03:11:52 GMT

Hi philt56,

May I ask a few basic questions?

1) Do you have any other security program running in realtime; antivirus, antispyware, etc.?

2) Are there any other programs running that might be scheduled to run after 1 hour - backup program, etc.?

3) Are there any entries in your NIS Security History that might give a clue?

4) How long has NIS 2009 been installed and have you performed a manual "Run Live Update" and have you performed a Full System Scan?

5) Have you run the automated scan of your NIS2009 product through "Help & Support" > "One Click Support" > "Begin Support Session?

Thanks.

Message Edited by Phil_D on 10-08-2008 11:11 PM

Re: Internet Security 2009 is terminated after about 1 hr

Stu — Thu, 09 Oct 2008 04:48:07 GMT

Phil_D wrote:
Hi philt56,

May I ask a few basic questions?

1) Do you have any other security program running in realtime; antivirus, antispyware, etc.?
2) Are there any other programs running that might be scheduled to run after 1 hour - backup program, etc.?
3) Are there any entries in your NIS Security History that might give a clue?
4) How long has NIS 2009 been installed and have you performed a manual "Run Live Update" and have you performed a Full System Scan?
5) Have you run the automated scan of your NIS2009 product through "Help & Support" > "One Click Support" > "Begin Support Session?

Thanks.
Message Edited by Phil_D on 10-08-2008 11:11 PM

Besides these I like to know what was your previous security set up

Re: Internet Security 2009 is terminated after about 1 hr

philt56 — Thu, 09 Oct 2008 06:51:04 GMT

Thanks for helping:

1) Do you have any other security program running in realtime; antivirus, antispyware, etc.?

I think Windows Defender is on but didn't see any alerts; I have disabled it now,

2) Are there any other programs running that might be scheduled to run after 1 hour - backup program, etc.?

Not that I'm aware of, not sure how to check?

3) Are there any entries in your NIS Security History that might give a clue?

I see entries after the last email was downloaded (11:15pm) like firewall configuration updated, intrusion prevention engine updated... I exported the history. Want me to send it somewhere?

4) How long has NIS 2009 been installed and have you performed a manual "Run Live Update" and have you performed a Full System Scan?

It's been installed a few days. I did Live Update immediately. Didn't do a full scan, running it now

5) Have you run the automated scan of your NIS2009 product through "Help & Support" > "One Click Support" > "Begin Support Session?

yes, it doesn't find anything, suggests to turn off firewall, which doesn't help, then I get sent to chat room.

My IS icon in the systray went away again. Went to services and the IS service was not on; so I restarted it and could open it again, but no email.

Only other thing is I had Systemworks installed for Utilities and Ghost besides IS 2008. When 2009 installed, it uninstalled 2008. I saw Systemworks complained that I had no antivirus (see that was a known issue now). So I uninstalled it too and also Ghost 12.0. Then reinstalled IS2009. I think I had a power hit during the restart after the initial install of 2009 but I uninstalled an reinstalled and it seemed clean. So right now IS 2009 is the only Norton product installed.

Re: Internet Security 2009 is terminated after about 1 hr

zbycho — Thu, 09 Oct 2008 10:55:03 GMT

I apologize but I do not know English language well.

See on this side.You will find answer maybe.

http://social.technet.microsoft.com/Search/en-US/?Query=service+terminated+unexpectedly+id+7034&StartIndex=0

See on this side

http://technet.microsoft.com/en-us/library/cc756320.aspx

Message Edited by zbycho on 10-09-2008 03:55 AM

Re: Internet Security 2009 is terminated after about 1 hr

philt56 — Sat, 11 Oct 2008 00:34:10 GMT

I gave up and went back to IS 2008. email is fine now. One of the chat techs said I could renew 2008 with 2009 product key but I don't see how? It never prompted me for one, I assume because it's in the registry somewhere and the uninstall didn' take it out. Can anyone help?

Re: Internet Security 2009 is terminated after about 1 hr

Tony_Weiss — Tue, 14 Oct 2008 21:38:27 GMT

philt56 wrote:
I gave up and went back to IS 2008. email is fine now. One of the chat techs said I could renew 2008 with 2009 product key but I don't see how? It never prompted me for one, I assume because it's in the registry somewhere and the uninstall didn' take it out. Can anyone help?

The Norton Internet Security 2008 registration info remained on your system, and when you reinstalled, it applied it to that product. I would recommend waiting until the current NIS 2008 registration is near the end of its subscription preion, then applying the new key. You can do this by going to Help & Support and clicking Activation. Then, enter your new key. Thanks!

Re: Internet Security 2009 is terminated after about 1 hr

Neil — Fri, 14 Nov 2008 09:36:59 GMT

I have a very similar problem. I am running Vista & NIS 2009.

NIS stops running after a short while and I can't send or receive email from outlook. After reboot all is well but then again, after about 20 minutes, NIS stop running and no email...

I am not using eny other security apps.In event viewer I see this: The Norton Internet Security service terminated unexpectedly. It has done this 3 time(s).

Re: Internet Security 2009 is terminated after about 1 hr

MikeO — Fri, 14 Nov 2008 16:05:56 GMT

Neil,

In order to isolate the exact cause of the problem you have encountered, can you please perform the following steps. Note this applies to Windows Vista only.

1) Open Control Panel, click on "System and Maintenance", then on "Problem Reports and Solutions"

2) Find any instances of "Symantec Service Framework" in the list

3) Double click an entry

3) At the bottom left corner, there is a link that says "Copy to Clipboard" - click this link.

4) Send me a "Private Message" or reply to this thread and paste in the details.

Also, an update for NIS/NAV 2009 was released yesterday which resolves several of these types of errors. You may want to run LiveUpdate to get the latest version. Please see Tim's post for the details on the update.

Regards,

Mike

Re: Internet Security 2009 is terminated after about 1 hr

Neil — Fri, 14 Nov 2008 19:59:51 GMT

Hi Mike, thanks for the prompt reply

Please note i run a full disc scan and it seems, though it's to early to conclude, that the scan fixed the problem

This is the entry text:

Product
Symantec Service Framework

Problem
Stopped working

Date
12/11/2008 07:05

Status
Report Sent

Problem signature
Problem Event Name:    InPageCoFire
Error Status Code:    c000009c
Faulting Media Type:    00000003
Damaged file name:    explorer.exe
OS Version:    6.0.6001.2.1.0.768.3
Locale ID:    1037
Additional Information 1:    06b2
Additional Information 2:    63291592dbf6c08ad850526800afe1e2
Additional Information 3:    bd49
Additional Information 4:    3f47631e49b32ed52bd239b252b2c6a4

Extra information about the problem
Bucket ID:    5026128

Re: Internet Security 2009 is terminated after about 1 hr

MikeO — Sat, 15 Nov 2008 00:29:28 GMT

Neil,

I don't have access to that specific error bucket on Windows Error Reporting, likely because its not filed under something for Symantec.

Unfortunately, the error code (0xC000009C) translates to the slightly less cryptic STATUS_DEVICE_DATA_ERROR.

I found a KB article after a Google search for the error code above:

http://support.microsoft.com/kb/884070

It appears to be an issue with the disc, perhaps a bad sector, though I can't say for sure. Running chkdsk as mentioned in the KB article should help.

Regards,

Mike

Re: Internet Security 2009 is terminated after about 1 hr

Neil — Sat, 15 Nov 2008 08:09:54 GMT

Hi Mike,

scandisk solved the problem!

Thanks again,

Neil

Re: Internet Security 2009 is terminated after about 1 hr

huwyngr — Sat, 15 Nov 2008 23:49:27 GMT

Great news -- do flag Mike O's message as Solution! That will help others spot it.

Re: Internet Security 2009 is terminated after about 1 hr

Neil — Sat, 15 Nov 2008 23:58:11 GMT

How would i do that?

Re: Internet Security 2009 is terminated after about 1 hr

mijcar — Sun, 16 Nov 2008 00:00:59 GMT

There should be a little square marked Solution? next to any person's response to a post started by you. Just click on the square next to the post that solved the problem.