topic Re: NIS update 19.7.0.9 in Norton Internet Security / Norton AntiVirus

NIS update 19.7.0.9

MellonCollie — Mon, 23 Apr 2012 22:30:22 GMT

...and no patch notes to be found. Grrrr!

Re: NIS update 19.7.0.9

yank — Mon, 23 Apr 2012 23:00:07 GMT

MellonCollie wrote:
...and no patch notes to be found. Grrrr!

It appears even Tony can not do two things at one time! :smileylol:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Product-Update-19-7-for-Norton-Internet-Security-2012-and-Norton/td-p/703501

Re: NIS update 19.7.0.9

markfr — Tue, 24 Apr 2012 14:22:44 GMT

My NIS 2012 is still on 19.6. Guess that is because the NIS Engine update is failing to complete. Anyway to fix this WITHOUT uninstalling and reinstalling?!!!??

Re: NIS update 19.7.0.9

yank — Tue, 24 Apr 2012 14:34:45 GMT

markfr wrote:
My NIS 2012 is still on 19.6. Guess that is because the NIS Engine update is failing to complete. Anyway to fix this WITHOUT uninstalling and reinstalling?!!!??

Have you run manually Liveupdate (restarting as requested) as many times a s necessary for it to respond "no more updates available"?

Re: NIS update 19.7.0.9

markfr — Tue, 24 Apr 2012 14:57:32 GMT

Have run Manual Liveupdate MANY times. All it shows is the "NIS engine" update and maybe a Pulse or Map update. I have Re-booted also. The Pulse or Map updates complete.

Re: NIS update 19.7.0.9

twixt — Tue, 24 Apr 2012 15:25:30 GMT

markfr wrote:
Have run Manual Liveupdate MANY times. All it shows is the "NIS engine" update and maybe a Pulse or Map update. I have Re-booted also. The Pulse or Map updates complete.

Hi, Mark. Your local Symantec Server may not yet have all the files necessary from the main Symantec Servers for the full Engine Update Download to complete. If so, this will get fixed automatically by Symantec over the next several hours - or at most the next few days. Once all the "bits and pieces" are available on your local Symantec Server - LiveUpdate will complete the download of the "missing bits" and the Engine Update will complete.

If, after a few days, your Engine Update is still stalled - you are in a situation where the partial download of the Engine Update is incapable of performing the NIS update on your machine - but LiveUpdate is not "seeing" the Engine Update as incomplete. Thus, the final "bits and pieces" necessary for the Engine Update process to occur successfully do not get downloaded. A classic catch-22.

At that point - the full-pull using the Standard Uninstall Process from Add/Remove Programs is usually all that is required to fix the problem. Anything that empties your LiveUpdate cache - as well as updates NIS so it no longer thinks the Engine Update has been downloaded to your machine - is all that is required for the update to complete successfully. Usually, the least-painful and most-bulletproof way to get LiveUpdate "back in sync with reality" is to uninstall/reinstall.

If NIS is working properly for you - other than your inability to update to the latest Engine - make sure you select the reinstall option that preserves your NIS configuration during the reinstall procedure. Thus, you won't even have to mess with your settings after reinstall. However, do make sure you run LiveUpdate as many times as is required after the reinstall - to confirm you are completely up to date. This may require as many as 5 LiveUpdate runs - but is usually no more than 3.

Hope this helps your understanding.

Re: NIS update 19.7.0.9

huwyngr — Tue, 24 Apr 2012 15:37:04 GMT

markfr wrote:
My NIS 2012 is still on 19.6. Guess that is because the NIS Engine update is failing to complete. Anyway to fix this WITHOUT uninstalling and reinstalling?!!!??

I don't think that a patch with a change number that comes down through LiveUpdate is likely to be affected by the uninstall/reinstall routine so I wouldn't try that myself.

When I checked my NIS last night it had not changed although LiveUpdate had run a few minutes before; I ran a manual liveupdate and thre groups came down none of which called for a Restart in the description but the screen had the Restart now or later buttons and Restarting did give me the version change.

As said, not all servers can get updates at the same time ... you are in a region that Norton calls English Users ?

Re: NIS update 19.7.0.9

brummie — Tue, 24 Apr 2012 16:42:59 GMT

Hello Hugh,

I had the same as you, after reading on the forums this morning about the update, I ran live update and non of the updated items called for restart but noticed the yellow restart options buttons showing at bottom of screen, pressed the restart button and updated that way. I have the English version of NIS 2012 but live in Cyprus, so no problems this end anyway.

Re: NIS update 19.7.0.9

huwyngr — Tue, 24 Apr 2012 17:22:11 GMT

Brummie,

Glad to hear you are getting the English updates on your copy in Cyprus -- I remember the problems in getting the language sorted out!

Re: NIS update 19.7.0.9

markfr — Tue, 24 Apr 2012 18:04:45 GMT

Hmmm.. I believe that I would be in an English region - NYC :smileyhappy:

Will see what happens.

Re: NIS update 19.7.0.9

huwyngr — Tue, 24 Apr 2012 21:11:30 GMT

So they claim but .....

Re: NIS update 19.7.0.9

markfr — Tue, 24 Apr 2012 21:30:00 GMT

I need a Norton Toolbar/Firefox add-on patch for Norton Internet Security 2012 version 19.6.2.10. Until I get a chance to Uninstall and Reinstall NIS; which I can't do right now. Is this patch available, by itself?? I have done Liveupdate MANUALLY, until I am only getting the "NIS engine" and Pulse/Map updates. Did they make the Toolbar patch ONLY for the 19.7 version??????

Re: NIS update 19.7.0.9

huwyngr — Tue, 24 Apr 2012 21:46:11 GMT

Mark,

Have you restarted the PC after running LiveUpdate? Several have reported that that is necessary and that more than manual one run of Live Update may be needed.

Can you confirm on this?

Re: NIS update 19.7.0.9

markfr — Tue, 24 Apr 2012 21:59:34 GMT

Have restarted MANY times! Have Shut It Down a few times. Did MANY manual Liveupdates. Still the SAME problem.

Re: NIS update 19.7.0.9

huwyngr — Tue, 24 Apr 2012 22:44:21 GMT

Try moving to Florida? <g?

Seriously, I realize it is an inconvenience for you but experience shows that not everyone gets it at the same time if only to spread the load on the servers.

Re: NIS update 19.7.0.9 - Excel macros broken... again.

unbelivable — Wed, 25 Apr 2012 02:53:24 GMT

Again overnight I received an upgrade to version 19.7.0.9 and has happened to me frequently over the last few years (look at my posting history) my excel macros (password protected macros in a password protected Excel 2007 xlsx file) have been disabled. I really dont understand why after YEARS of this it is still a recurring issue! Now to spend the rest of my day trying to fix the problem. Probably scratch around for an old version, uninstall this version, open myself to infection and then reinstall old version. This is a HUGE bugbear of being a NIS customer! I dread seeing that NIS Icon on my desktop which signals a patch has been applied overnight.

*edit*, actually this time the issue is slightly different. The Macros appear to be running, but a 3rd party add-in appears to have been disabled despite being selected as an excel add in, and the spreadsheet being signed and running in a trusted location.

Anybody have an idea how I can debug this issue?

Re: NIS update 19.7.0.9 - Excel Add-ins broken

unbelivable — Wed, 25 Apr 2012 04:10:08 GMT

Ok, any NIS staff who monitor this forum; here is the problem..

It appears that the new version of NIS is somehow disabling my third party excel add-in "Web Data Excel Addin" upon initial start of any Excel session. The only way around this is to go to Excel Options -> Add-Ins -> Manage: Excel Add-Ins -> *UNCHECK* the addin box and exit back to the main excel screen. Then repeat the process but -> *CHECK* the addin box and return to excel main screen. This **temporarily** restores the add-in functionality and makes the 'Add-ins' menu visible, BUT this is only maintained for the duration of an excel session.

When you exit excel and restart, everything is disabled again and you have to repeat!

NB - This bug has manifested itself on long used software, ONLY after the latest NIS 19.7.0.9 upgrade patch was installed on my Windows 7 64bit PC overnight.

What is the next step for me? Must I call support? and go through yet another hours of someone scratching around on my PC merely to come to the same conclusion, or can a NIS developer simply veryify this bug and put in this list of things to repair?

Re: NIS update 19.7.0.9 - Excel Add-ins broken

unbelivable — Wed, 25 Apr 2012 08:26:35 GMT

Update... Somehow this has "fixed itself" but I am not sure what exactly has changed. Have done multiple reboots, windows updates, NIS liveupdates, uninstall and reinstall of addin software and spreadsheet addin removal and re-add with a save afterward.

It 'fixed itself' the last time I removed the addin and re-added it as per the post above, saved all 4 spreadsheets afterward did a liveupdate and rebooted. But I did this previously and it did not sort it out, so I am unsure exactly what has changed to fix it. Hopefully it is permanently fixed. Possibly a subsequent liveupdate which applied 2 items may have contributed?

Confused atm, but the problem was definitely NIS patch related.