topic Re: Help with NIS 2012 in Norton Internet Security / Norton AntiVirus

Help with NIS 2012

BondFan — Wed, 16 May 2012 14:09:52 GMT

Hi all,

I need some help. I have NIS 2012, and my supscription has expired. I'm signed up for the automatic renewal, but I haven't gotten an email saying that I need to renew. I have tried renewing the product three times, and I keep getting a message saying I'm covered. Included is a capture of the message I keep getting. Any help is appreciated.

[IMG]http://i102.photobucket.com/albums/m93/melissa2_04/Capture1.jpg[/IMG]

Re: Help with NIS 2012

Phil_D — Wed, 16 May 2012 15:00:40 GMT

Hello BondFan and welcome!

I would first suggest that you check your Norton Account online as the renewal code or other information may be there.

If you do not have any success with that, contact Customer Support via Live Chat at this link.

They are very good at dealing with account, subscription and activation issues.

Re: Help with NIS 2012

BondFan — Wed, 16 May 2012 15:07:56 GMT

I've tried using the ccode from my account twice and I keep getting the message that I'm protected. I'll try the live chat and see if that works. It's just frustrating that I can't update my Internet Security like I need to.

Re: Help with NIS 2012

peterweb — Wed, 16 May 2012 15:18:50 GMT

You might also try clicking on Support - Subscription Status. This connects to the subscription servers, and might update your program.

Re: Help with NIS 2012

BondFan — Wed, 16 May 2012 15:27:28 GMT

Thanks, I'll try that.

Re: Help with NIS 2012

SUBASH_PRABU — Thu, 17 May 2012 02:43:16 GMT

Can you please check in your Norton Account and let us know what is the Expiration date of your Norton Product. And How many Products are registered ? Check under the Products Tab. The Product Key you copied, what is the Expiration date shown next to it in your Norton Account.