topic Re: I am having the same problem Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit in Norton Internet Security / Norton AntiVirus

Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Mon, 09 Jul 2012 03:42:10 GMT

I work from home on my computer and this morning I stated getting a message from my antivirus detection with the following:

Desktop.ini Trojan.Gen.2 Access Denied File c:\\Windows\assembly\GAC_64

Desktop.ini Trojan.Zeroaccess Access Denied File c:\\Windows\assembly\GAC_32

Then a bunch of:

80000000.@ Hacktool.Rootkit C:\\Windows\Installer|bec1570b-8846-4ad8-0091-7278f134618e}\U\

Again this is my work computer and I can't afford to buy another one if this goes down right now. Any help would be greatly appreciated. Thanks again!

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Mon, 09 Jul 2012 03:46:40 GMT

Also I am running Window 7 home premium, service pack 1 and 64-Bit

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Quads — Mon, 09 Jul 2012 05:42:12 GMT

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
If I ask a Question just answer it, don't run anything unless it states.
Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup (including system as a whole)

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Do you have a Flash Drive??

Quads

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Mon, 09 Jul 2012 05:50:26 GMT

yes I do and thanks in advance. I have seen your help with others and was hoping you would reply.

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Quads — Mon, 09 Jul 2012 06:33:32 GMT

Step 1

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Download the 64bit version

Transfer it on to the Flash Drive

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your portable hard drive
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Pleaseattach the log in your reply back..

Quads

I am having the same problem Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Dave_Coleman — Mon, 09 Jul 2012 22:46:07 GMT

This post has been moved to its own thread.

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Mon, 09 Jul 2012 23:02:22 GMT

Steps completed and here is the log. Thanks Quads!

Re: I am having the same problem Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Tue, 10 Jul 2012 01:00:38 GMT

Thanks Dave

Re: I am having the same problem Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Quads — Tue, 10 Jul 2012 03:24:48 GMT

Uninstall Malwarebytes

Quads

Re: I am having the same problem Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Tue, 10 Jul 2012 03:41:13 GMT

done

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

tmdymock — Tue, 10 Jul 2012 03:59:05 GMT

so sorry this is my first attempt at help.

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Tue, 10 Jul 2012 04:06:14 GMT

no that's ok buddy I just didn't want you to mess your computer up anymore by following the steps for my computer, lol

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Quads — Tue, 10 Jul 2012 07:27:06 GMT

Step 2

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe or frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).

Quads

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Tue, 10 Jul 2012 12:10:56 GMT

done

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Quads — Tue, 10 Jul 2012 12:27:30 GMT

Step 3.

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix

Ensure that Combofix is saved directly to the Desktop <--- Very important (Not in the Download(s) or Temp folders)
Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Tue, 10 Jul 2012 12:56:15 GMT

It keeps telling me that symantec endpoint protection is still active but I disabled it

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Quads — Tue, 10 Jul 2012 13:18:58 GMT

OK, run it anyway, The security Center may be mis reporting

Quads

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Tue, 10 Jul 2012 14:01:17 GMT

Jesus, I had an electrical outage when it was on step 4 and when it came back on I got the blue screen of death and then it came back on and windows opened back up. I about crapped my pants on that one. Any way when the electricity came back on and windows came back up I was able to run it again. Log attached.

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Quads — Tue, 10 Jul 2012 14:04:22 GMT

I will need to get some sleep, otherwise I will start reading logs and creating scripts wrong, It's after 2AM here

Quads

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

TerryWillis — Tue, 10 Jul 2012 14:06:20 GMT

Thanks man I am hitting the hay too, it is after 9 am here but I work 3rd shift so I am about out of it