topic Order download Problem! in Norton Internet Security / Norton AntiVirus

Order download Problem!

AdamChoy — Wed, 03 Dec 2008 15:15:22 GMT

OMG!.. somebody help me!.. i just finished ordering my Antivirus and yet i can't seem to download because there is no Start download button located on the order details!.. help me on this pls!.. im getting confused!

Re: Order download Problem!

yogesh_mohan — Wed, 03 Dec 2008 15:31:58 GMT

No need to worry regarding this, you can still download a trialware of the same Norton product from Symantec Web site for time being(it will stay good for 15 days). Then contact Customer Services and check whether you have placed the order correctly. Once you receive the confirmation email with the Product Key, you can activate the trialware and use it.

Re: Order download Problem!

AdamChoy — Wed, 03 Dec 2008 15:36:08 GMT

I have already purchased this product using credit card, the thing is there is no download icon after i ordered it!

how come?...

Re: Order download Problem!

PapauZ — Wed, 03 Dec 2008 15:43:25 GMT

If you've got your product key, just download the trial from here:
Norton AntiVirus 2009
Norton Internet Security 2009
and install it with your key.

Re: Order download Problem!

znmng — Wed, 03 Dec 2008 15:51:46 GMT

Which version Antivirus you are using ?

If Norton Anti Virus 2009 download it here

If it is Norton Anti Virus 2009 Gaming Edition download it here

Insert your product key after you install the product to activate it.

Message Edited by znmng on 12-03-2008 11:51 PM

Re: Order download Problem!

AdamChoy — Wed, 03 Dec 2008 15:47:28 GMT

that's the problem.. they never provided me with product key!

Re: Order download Problem!

znmng — Wed, 03 Dec 2008 15:55:58 GMT

Visit http://www.symantec.com/norton/support/productdetail/contact_ts.jsp?pvid=nav_2009

Click instant online chat and tell them the problem. They will help you to resolve this issue .

Re: Order download Problem!

PapauZ — Wed, 03 Dec 2008 15:58:59 GMT

Then please contact Customer Support with the mail (order number) you got about your order.

Edit: Or check the Order Status here. Maybe it's not fully finished....

Message Edited by PapauZ on 12-03-2008 04:58 PM

Re: Order download Problem!

AdamChoy — Wed, 03 Dec 2008 15:57:50 GMT

Yep, i am currently chatting online for customer support right now, i hope they can solve this problem.

Re: Order download Problem!

znmng — Wed, 03 Dec 2008 16:04:50 GMT

Let us know if your problem can be resolved. :smileyhappy:

Re: Order download Problem!

AdamChoy — Wed, 03 Dec 2008 16:21:53 GMT

right now, the customer support provided me with product key but it was invalid, he's looking into it for solutions.

Re: Order download Problem!

yogesh_mohan — Wed, 03 Dec 2008 16:48:23 GMT

Make sure that your are entring the product key correctly. Get the confirmation email with product key through Customer services. Also, check whether you have downloaded the correct product. You cannot use the key of Norton AntiVirus 2009 for activating Norton Internet Security 2009 or vice versa.

Re: Dual Boot OS vista and XP

huwyngr — Wed, 03 Dec 2008 18:09:31 GMT

Are you referring to Norton AntiVirus 2009 or to Norton Internet Security 2009 ?

Where did your order it from and how? From the Symanatec Website? If so where on it?

Do you mean you paid? That probably means the Norton Store that is run by DigitalRiver and from memory they send you an email with a link to the download -- have you checked your email?

Please give us some more information.

Meanwhile, if all you need is the software to download and install for a trial period you can get that from the Norton website and sort out the payment later.

But tell us what you have done and where.

Re: Order download Problem!

Vineeth — Wed, 03 Dec 2008 21:14:16 GMT

It happens if the order is incomplete. When you contact the chat support, ask them to provide you a refund for the order and then place a new order with the help of the technician. This will resolve the issue.

Re: Order download Problem!

AdamChoy — Thu, 04 Dec 2008 12:53:10 GMT

Thank you very much for the suggestions and support guys I really appreciate it!

The chat support team were able to help me and gave me a solution on this predicament!

More power to Norton!

Thanks!

Re: Order download Problem!

huwyngr — Thu, 04 Dec 2008 18:07:00 GMT

Thanks for the feedback confirming that the chat team did their job successfully!

Enjoy the outcome .....