topic Re: werfault.exe using alot of cpu in Norton Internet Security / Norton AntiVirus

werfault.exe using alot of cpu

GreatNate1312 — Wed, 03 Jun 2009 16:19:34 GMT

IE8 crashed. I went to task manager and noticed 2 werfault .exe both using around 50% of cpu. I know werfault.exe is problem reports but does anyone have any insight on this.

the cpu went back to normal after about 5 min.

Re: werfault.exe using alot of cpu

Compumind — Wed, 03 Jun 2009 16:29:04 GMT

Hi Nate -

I would disable error reporting if it is giving you trouble.

You can Disable the Error Reporting Service via the Service Manager.

Hope this helps.

:smileyhappy:

Re: werfault.exe using alot of cpu

GreatNate1312 — Wed, 03 Jun 2009 16:35:34 GMT

so you dont think its a virus or spyware???

Re: werfault.exe using alot of cpu

GreatNate1312 — Wed, 03 Jun 2009 17:11:11 GMT

hello

Re: werfault.exe using alot of cpu

Compumind — Wed, 03 Jun 2009 17:19:38 GMT

Hi Nate -

Didn't forget about you!

If you are running NIS and other scans, which finish cleanly, I would assume not, as there are others with the same problem.

Hope this helps.

:smileyhappy:

Message Edited by Compumind on 06-03-2009 01:19 PM

Re: werfault.exe using alot of cpu

delphinium — Wed, 03 Jun 2009 17:29:13 GMT

It may be a setting in IE 8 that has actually caused the crash. Did the Microsoft popup asking you to report come up? I am still on IE 7

so you may have to wait for someone who is more familiar with the settings to make a recommendation. Turning off error reporting would seem to deal with the symptom rather than the problem.

Re: werfault.exe using alot of cpu

Compumind — Wed, 03 Jun 2009 17:35:32 GMT

Hi Nate -

Thought that this might interest you:

Windows Error Reporting (WER) is a technology introduced by Microsoft with Windows XP and included in later versions (Vista) and Windows Mobile 5.0 and 6.0. Based on the technology previously known as Dr. Watson, it provides post-error debug information (a memory dump) to the developer of an application that crashes or stops responding on a user's desktop. While Dr.Watson left the memory dump on the user's local machine for debugging, Windows Error Reporting offers to send the memory dump to Microsoft using the internet. No data is sent without the user's consent. When a dump (or other error signature information) reaches the Microsoft server, it is analyzed and a solution is sent back to the user when one is available. Solutions are served using Windows Error Reporting Responses. Windows Error Reporting runs as a Windows service and can optionally be entirely disabled. If Windows Error Reporting itself crashes, then an error reports that the original crashed process cannot be sent.

IE 7 has the same issues. Do a google search and see for yourself.

:smileysurprised:

Re: werfault.exe using alot of cpu

delphinium — Wed, 03 Jun 2009 17:42:19 GMT

I believe that yes, you can disable it, but if it is the log that will tell you where the error is, it might be wiser to keep it until you resolve the problem. The crash caused the werfault to log the errors. Werfault didn't cause the crash.

Re: werfault.exe using alot of cpu

Compumind — Wed, 03 Jun 2009 17:48:15 GMT

Hi -

The question Nate asked is related to the amount of CPU time that werfault is utilizing.

In that case, it is not a normal occurrence.

:smileyindifferent:

Re: werfault.exe using alot of cpu

delphinium — Wed, 03 Jun 2009 17:58:07 GMT

True, but he might need the logs for Microsoft support, which is where he might get some help for the crash. I don't see at this point that it has anything to do with Norton.

Re: werfault.exe using alot of cpu

Compumind — Wed, 03 Jun 2009 18:16:53 GMT

Hi -

He could reengage the service to log the problem, submit, then disable it until he receives an answer from MS.

I, too, believe that it is not a Norton related issue, but who knows.

:smileyhappy:

Re: werfault.exe using alot of cpu

GreatNate1312 — Wed, 03 Jun 2009 18:54:09 GMT

In problem reports and solutions the fault module name is mshtml.exe

Re: werfault.exe using alot of cpu

delphinium — Wed, 03 Jun 2009 19:21:16 GMT

Definitely a Microsoft error to do with html. Go to www.Microsoft.com, under support and check the knowledge base for that error.

Re: werfault.exe using alot of cpu

GreatNate1312 — Wed, 03 Jun 2009 19:27:26 GMT

Did what you said. all I got was something about fronpage, wich I dont nor ever had

Re: werfault.exe using alot of cpu

delphinium — Wed, 03 Jun 2009 19:33:33 GMT

Odd. The same link takes me to Microsoft home page. Support is in top right hand side of menu bar. Failing all else, why don't you type the url into your address bar?

Re: werfault.exe using alot of cpu

GreatNate1312 — Wed, 03 Jun 2009 19:47:21 GMT

no. You misunderstood. I was able to get to the support page on microsoft.com. But when I typed in the file the only result was about microsoft frontpage

Re: werfault.exe using alot of cpu

Compumind — Wed, 03 Jun 2009 19:57:34 GMT

Hi Nate:

Here is what you are seeking - http://support.microsoft.com/

Keep us posted, but this is an MS issue, not Norton, IMHO.

:smileyhappy:

Re: werfault.exe using alot of cpu

GreatNate1312 — Wed, 03 Jun 2009 20:04:01 GMT

nothing there has anything to do with my specific problem

Re: werfault.exe using alot of cpu

dbrisendine — Wed, 03 Jun 2009 20:37:52 GMT

Are you running ALL patches from MS? HTML has been patched server times by MS over the last year.

Re: werfault.exe using alot of cpu

GreatNate1312 — Thu, 04 Jun 2009 12:25:56 GMT

I run all windows update if thats what you mean????