topic Re: Norton Internet Security 2010 block adobe air application in Norton Internet Security / Norton AntiVirus

Norton Internet Security 2010 block adobe air application

lettonic — Sun, 20 Sep 2009 02:04:52 GMT

I have NIS 2010 installed on my computer. When I try to install an Adobe air application called Boks, I get a warning that the file is dangerous (norton said this program was behaving suspiciously on my computer ) and norton then delete the application automatically.

The problem is, this application has been used widely and recommended by adobe air marketplace staff. The software authors said that the only activities possible is considered suspicious by norton is that this programs always check the latest updates right after being launched.
I'd love to use this application but I want to make sure first that this software is safe for me.

Thanks

Re: Norton Internet Security 2010 block adobe air application

yogesh_mohan — Sun, 20 Sep 2009 03:57:05 GMT

Hi Lettonic,

Welcome to Norton Community!

In rare cases where a legitimate file has been misidentified and subsequently quarantined, your computer may behave abnormally or you may find that one or more applications no longer function as expected. In such rare situations, you should open the Quarantine in your antivirus product. From here, you may review the list of all files detected as dangerous/threats and, if you identify a potential misidentification, restore the file from quarantine and allow it to run normally. If you are sure about the authenticity of the file, and confident that it is a false positive, then submit that file to Symantec:

https://submit.symantec.com/false_positive/index.html

If it is found clean during the analysis by Symantec Security response and can be trusted as authenticated one, then Symantec will update the definitions for the detection to exclude those files and then release a patch with updated definition. So, after that LiveUpdate patch, Norton program won't detect it as dangerous/threat.

Yogesh

Re: Norton Internet Security 2010 block adobe air application

makoto_sym — Mon, 21 Sep 2009 19:34:04 GMT

Hi lettonic,

We are currently looking into this issue but have not been able to reproduce your issue. I was able to both install from adobe.com and directly download the installer from the developer's website manually. Please check your PM so we can investigate your situation further.

Thanks,
Makoto
Symantec Corporation

Message Edited by makoto_sym on 09-21-2009 12:34 PM

Re: Norton Internet Security 2010 block adobe air application

lettonic — Tue, 22 Sep 2009 17:10:00 GMT

thanks @yogesh

@makoto

I have replied your pm makoto, please check

Thanks