topic NIS 2008 Automaticly Disables itself in Norton Internet Security / Norton AntiVirus

NIS 2008 Automaticly Disables itself

Nemo_S — Sat, 13 Sep 2008 14:36:47 GMT

09-12-08 -- NIS 2008 -- All internet Securities of this product quit working, Information in Protection Center say all need attention, Product would not allow turning on any that were off, says Definitions for all products expired as well as subscription, downloaded, new def's 09-10-08 through live update, ran live update again , first download 1 of 3 updates, first download of def's 30 megs down load takes 4+ hours, download 2 of 3 is nearly 5 Gigs cancelled download, had to run system restore, restored system twice before Fixit would finally work, new Def's take only an hour, all says secure but would like to know what the hell happened as this is a new machine with all up to date EVERYTHING across the board; Windows Security Patches, Windows Defender , All HP Updates and Symantic all new and updated as of 09-10-08 ...

Have only had 1 low priorty alert concerning a downloader in a file that I of course did not run, just an alert on a DVD - PC Utilities Issue #103 -Simple Machine Protect - Portable Anti-Virus - ...

everything up to yesterday was working great and the 4 gig download from Sysmatic Site I thought was a bit excessive, Redirector ???

Got any Idea's ???

~Nemo~

Re: NIS 2008 Automaticly Disables itself

Floating_Red — Sat, 13 Sep 2008 16:51:20 GMT

H ave you tried re-newing you Subscription or Upgrading to N.I.S. 2009?

Click on the Norton Internet Security tab and tell me how many days of Subscription you have left.

Re: NIS 2008 Automatically Disables itself

MelodicWynd — Sat, 13 Sep 2008 21:14:05 GMT

hi Nemo_S - i'd be wary of using system restore as front line solution... apart from other breakages it can create, it is going to foul NIS for sure - generally make it impossible for you to either run scans or get new virus defs and may impact your subscription as well.

the expired subscription - if it was premature - has been bouncing around the forums here for a while - the most common remedy is the tool found here. the problem with the 5 gig download sounds very suspicious to me and i'd recommend a full scan with the latest defs. you might also check this post for SYMCs best practice for malware detection...

mel

Re: NIS 2008 Automatically Disables itself

Nemo_S — Sun, 14 Sep 2008 15:27:06 GMT

Red : reported 395 days before I ran Melodic's tool recomendation Now say's 374 which actually sound closer to what I remember it should be.

Melodic : see above and thanks to both of you .. and by the way ::

Norton Found another one on - PC Utilities Issue #103 -Auto Cleaner Plus Anti-Virus - Portable Edition but not until after I installed and ran it it on the USB Auto cleaner said there was an infection in startup and Norton says it's Auto cleaner that is the source of the infection, Norton says it disabled it though I didn't catch the full name just W32. something, know of anyone that makes a real usable portable AV - it's for My kids school desk top Homework and all just like an added set of protections that is getting ridiculus school system is infectected according to some .....

Re: NIS 2008 Automatically Disables itself

Stu — Mon, 15 Sep 2008 04:14:29 GMT

I'm not sure if I understood it correctly but do you think you are clean now?

Re: NIS 2008 Automatically Disables itself

Nemo_S — Mon, 15 Sep 2008 05:00:09 GMT

Norton Full scan says everthing is clean and so does Windows Defender which hasn't told me anything other since I got this machine, dial up seems to have some problems and I have pickup on a couple redirectors and password pages that disappeared after passwords were entered , namely my Yahoo account so am watching activity closely, also noticed Nortons file scan numbers went down from 500,000+ files scanned to less than 150,000 (132657) rather strange as I know there is at least 375,000 total files on the machine so I will wait and see as I doubt that the machine is clean...

I can think of nothing else to do except walk the registry which can be a bear ..

Thanks for the responce though,

~Nemo~

Re: Follow up: NIS 2008 Automatically Disable Itself

Nemo_S — Tue, 16 Sep 2008 18:31:19 GMT

If your interested I went through the log files and found the name of the Virus : W32.Scribus, I cannot find this name anywhere within the Norton or Mcafee Virus Names ...

Does anyone followup on post here to test for such that maybe now a new one is in the wild or does it need to be sent somewhere else ??

~Nemo~

Re: Follow up: NIS 2008 Automatically Disable Itself

Vineeth — Tue, 16 Sep 2008 18:38:21 GMT

You can submit your file here Symantec security response

Also I suggest you to upgrade your Norton Internet Security 2008 product to the 2009 version as a free upgrade.

You can use the following link to download and install the 2009 version.

http://www.norton.com/nis09