topic Re: Transfer NAV for Mac to new computer in Norton for Mac

Transfer NAV for Mac to new computer

BudinPA — Mon, 18 Apr 2011 20:19:41 GMT

Hi,

I just got a new mac laptop and i want to transfer my existing NAV from my current mac to the new one. Can i do this?

Thanks,

BudinPA

Re: Transfer NAV for Mac to new computer

Lee_G — Mon, 18 Apr 2011 20:47:59 GMT

It's generally better to do a fresh install on the new computer, as opposed to transferring NAV. If you do transfer it, there is a tool you will need in order to update the licensing info correctly, let me know if you need that.

Re: Transfer NAV for Mac to new computer

BudinPA — Tue, 19 Apr 2011 11:46:09 GMT

Thanks for the info. I was hoping to be able to not have to purchase the product again. Is there some way to download the product and install my existing license key?

Thanks.

Re: Transfer NAV for Mac to new computer

Lee_G — Tue, 19 Apr 2011 14:43:36 GMT

You should not need to purchase it, but if you don't have the original installer, you may need to contact Customer Support with info about where and when you bought the product. In this case a transfer may be easier, I'll reply again shortly with info about the key migration utility.

Re: Transfer NAV for Mac to new computer

Lee_G — Tue, 19 Apr 2011 15:10:57 GMT

Here's the location of the tool. Download and run it per instructions on this page, AFTER you have used Apple's migration to move NAV to the new computer.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20091020141148EN

Let me know if this causes any problems with NAV.

Re: Transfer NAV for Mac to new computer

BudinPA — Sun, 24 Apr 2011 18:36:52 GMT

Hi, thanks for the information but that didn't fix the problem. I get a message when i try to run Live Update saying there are pieces misssing from LiveUpdate and to try reinstalling it.

Re: Transfer NAV for Mac to new computer

Lee_G — Sun, 24 Apr 2011 19:02:00 GMT

You can get the latest installer for LiveUpdate here:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100414123129EN&ln=en_US

If that doesn't help, you may need to contact Customer Support to recover an installer for the entire product.

Re: Transfer NAV for Mac to new computer

BudinPA — Mon, 25 Apr 2011 20:02:02 GMT

Thanks. That did it. I appreciate the help.

Re: Transfer NAV for Mac to new computer

BudinPA — Wed, 04 May 2011 22:38:51 GMT

I'm having a problem now with Live Update. I scheduled it to run every day at 9am and it never runs.

Thanks for your help.

Re: Transfer NAV for Mac to new computer

Lee_G — Thu, 05 May 2011 00:19:36 GMT

Are you seeing any errors, or just no activity? Is there anything about updates under 'View recent activities..." in the NAV application?

Re: Transfer NAV for Mac to new computer

BudinPA — Thu, 05 May 2011 00:36:47 GMT

No activity. There's nothing about updates in recent activities.

Thanks.

Re: Transfer NAV for Mac to new computer

Lee_G — Thu, 05 May 2011 02:16:56 GMT

OK, since it was working ok manually I guess it means there's a scheduler issue. Can you attach a screen shot of your schedule window (sheet)?

Re: Transfer NAV for Mac to new computer

BudinPA — Sat, 07 May 2011 12:49:25 GMT

I tried attaching a screen shot but i can't see to use the right file type. Your system won't accept pdf files as attachments.

Re: Transfer NAV for Mac to new computer

Lee_G — Sat, 07 May 2011 15:17:55 GMT

That's true, You can attach certain graphics using the "Insert image" icon above the reply, but it apparently doesn't like pdf files. I'll send you a private message with my email address.