topic Re: NAV 11.0 & OS 10.6.8 Error Messages in Norton for Mac

NAV 11.0 & OS 10.6.8 Error Messages

djb75601 — Tue, 10 Apr 2012 15:51:15 GMT

I got a Mac Mini from Apple, and tried to install NAV 11.0 for Mac from a purchased CD, since the OS is 10.6.8. The installer asked to install Rosetta, I said yes, and then completed the installation, ending with restart. Upon return to desktop, this error message starting popping up, and returned again every time I dismissed it: "Norton Antivirus Error: Norton Antivirus Auto-Protect could not continue. Please run LiveUpdate or reinstall Norton Antivirus and restart. (Code: 10)". When I tried to run LiveUpdate, Update everything (in between dismissing the repeated pop-ups of the error message), I got this error message: "Updating error. There was an error performing the update." When I tried to open NAV itself, I got this error message: "Norton Antivirus could not open its preferences. Please try restarting your computer. If this error persists, please try re-installing Norton Antivirus." I have tried multiple restarts, and two reinstalls, with no improvement. I found one suggestion to do a "Get Info" on the NAV application, and uncheck "Start in Rosetta". Box was already unchecked, so I checked it, tried a restart, no improvement, then unchecked it, tried a restart, no improvement. Symantec clearly says the NAV version for 10.6 is 11. Help?!?!

Re: NAV 11.0 & OS 10.6.8 Error Messages

DesertMac — Fri, 13 Apr 2012 01:31:48 GMT

Ref: https://www-secure.symantec.com/connect/forums/mac-osx-snow-leopard-install-failure#comment-2907481

I have been following the advice at the above hyperlink. The discussion is locked and considered resolved. Yet I am still having problems.

I installed a new larger hard disk in my MacBookPro and then installed it's original Leopard 10.5 load and installed NAV 11. All was fine until I installed my Snow Leopard 10.6 upgrade disk. I never experienced problems before with my NAV 11 (probably because I was slow to upgrade to SL and your LiveUpdate probably was up to or past 11.0.3 when I did upgrade). I also have a MacMini that is currently at OS 10.6.8 with NAV 11.1.2 (17). I never experienced any of the problems in the closed discussion until my recent new hard drive load.

I followed the instructions for removing the NAV which worked well. I reinstalled the NAV and experienced an error that kept putting up an error message that prevented LiveUpdate from connecting to your server. So I never received 11.0.3 (or better). In light of recent Mac Trojan threats in the news, I am relunctant to run without NAV protection.

I am wiping/reloading a second time in an attempt to get the NAV and OSX to play together. When I am done installing 10.5 Leopard, the Leopard updates and the NAV 11 dmg file, how do I update the NAV to 11.0.3 (or better) before I install the Snow Leopard disk?

Any help would be greatly appreciated.

Re: NAV 11.0 & OS 10.6.8 Error Messages

Lee_G — Fri, 13 Apr 2012 19:14:18 GMT

You may be having trouble using LiveUpdate due to the version that is included in 11.0. After reinstalling NAV, try following the instructions here:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100414123129EN&ln=en_US

After doing that, you should be able to LU to the latest version (11.1.2).

Re: NAV 11.0 & OS 10.6.8 Error Messages

djb75601 — Sun, 15 Apr 2012 23:17:47 GMT

Dear Lee:

Thanks so much – that took care of it completely!

Dennis