topic Re: Getting scared about Norton Ghost 15 in Other Norton Products

Getting scared about Norton Ghost 15

chaugh — Tue, 17 Nov 2009 18:55:58 GMT

I'm getting very concerned about Norton's commitment to the Ghost product line for the following reasons.

- Ghost 15 is available on Amazon, however it's not available from the Norton store. This seems very strange.

- No mention whatsoever on the Norton website of Ghost 15 being available. It's almost like they don't want people to know about it.

- Amazon is reporting it's compatiable with Win XP and Vista... It doesn't say it will work with Windows 7. This is a HUGE red flag.

This is giving me the impression that Ghost 15 isn't going to be a well supported product and may not even work with Windows 7.

I'm ready to pull the trigger on some backup software and unfortunatally Ghost is about to go to the bottom of the list. Can anyone from Symantec change my mind?

Re: Getting scared about Norton Ghost 15

mdturner — Tue, 17 Nov 2009 19:04:42 GMT

chaugh wrote:
I'm getting very concerned about Norton's commitment to the Ghost product line for the following reasons.

- Ghost 15 is available on Amazon, however it's not available from the Norton store. This seems very strange.

Amazon have changed their minds twice so far. Symantec has always said November 2009 - no actual day just November. Personally I don't think they (Amazon) have stock. Symantec has always shipped new product before major outlets.

- No mention whatsoever on the Norton website of Ghost 15 being available. It's almost like they don't want people to know about it.

That's because it is not actually available yet

- Amazon is reporting it's compatiable with Win XP and Vista... It doesn't say it will work with Windows 7. This is a HUGE red flag.

For the avoidance of any doubt - Ghost 15 is fully Win 7 compatible.

This is giving me the impression that Ghost 15 isn't going to be a well supported product and may not even work with Windows 7.

You have nothing whatever to worry about - be patient and you will get a Win 7 compatible, superbly supported, version of Ghost.

I'm ready to pull the trigger on some backup software and unfortunatally Ghost is about to go to the bottom of the list. Can anyone from Symantec change my mind?

Just be a bit more patient and you will not regret it.

Message Edited by mdturner on 17-11-2009 07:04 PM

Re: Getting scared about Norton Ghost 15

EricHilton1987 — Tue, 17 Nov 2009 19:31:11 GMT

While in a support chat this week with Norton Tech with an unrelated issue with Norton Ghost 14.0 I ask the Rep about the availability of Ghost 15 and he said that it WILL be out this week but would not give me a specific day.

If you go to the Norton Update site and chose manually and then select Ghost.. you will see that it they have information for windows 7 users and they confirm that Ghost 15 WILL be compatiable with Windows 7. Of course it will be though... its a major Operating system.

I to am looking forward to gettting back with Ghost so I can drop Acronis. I would use Ghost 14 but since I have Windows 7.. I want a FULLY Functional software so I will wait and pay to upgrade.

Message Edited by EricHilton1987 on 11-17-2009 02:31 PM

Re: Getting scared about Norton Ghost 15

MarcP — Tue, 17 Nov 2009 20:07:45 GMT

EricHilton1987 wrote:

If you go to the Norton Update site and chose manually and then select Ghost..

Message Edited by EricHilton1987 on 11-17-2009 02:31 PM

Doesn't work like that. NGhost isn't subscription based where you get a free upgrade if you have an active subscription. This is not like N360 or NIS. You won't get updates on the Norton Update site.

Re: Getting scared about Norton Ghost 15

fallingrock — Tue, 17 Nov 2009 20:39:13 GMT

FWIW: The manual for Ghost 15 is available on the ftp server: ftp://ftp.symantec.com/public/english_us_canada/products/ghost/15/manuals/ngh_15_user_guide.pdf

Re: Getting scared about Norton Ghost 15

EricHilton1987 — Wed, 18 Nov 2009 00:12:01 GMT

This is what I am talking about...

[edit: Resized image.]

You can select manual update and then Norton Ghost... Then it will have a message for Windows 7 users.

I am aware of the subscription update process.

Message Edited by shannons on 11-17-2009 04:12 PM

Re: Getting scared about Norton Ghost 15

Vineeth — Tue, 17 Nov 2009 23:31:21 GMT

The product is released and it is available on symantec stores. Chek out these links!!! It is compatible with Windows 7

http://www.symantec.com/norton/index.jsp

http://www.symantec.com/norton/ghost

Vineeth--

Re: Getting scared about Norton Ghost 15

iomanoid — Wed, 18 Nov 2009 00:10:10 GMT

Great! :)

But... still not in the UK :(

And the 'worldwide' site won't let me select UK as a country to place my order.

Seems I'd be fine in just about all of Europe... except England?

Any idea how long it'll be before the UK store catches up?

Re: Getting scared about Norton Ghost 15

Kent10 — Wed, 18 Nov 2009 00:34:39 GMT

I tried to purchase the download but it won't let you delete the extended download service for 8.99. I hope they fix this soon.

Re: Getting scared about Norton Ghost 15

Kent10 — Wed, 18 Nov 2009 02:23:02 GMT

I discovered a workaround if you don't want the extended download service. First put another software download in the cart and then add Ghost. You will then have the option to delete the extended download service and of course the other software.

Re: Getting scared about Norton Ghost 15

Kent10 — Wed, 18 Nov 2009 02:25:42 GMT

Does anyone know if you need another version of Ghost on the computer in order to use the upgrade version or is the upgrade version the same as the full version. If you do then that would mean we would have to install an incompatible version on Windows 7 before upgrading to 15.0. Thanks.

Re: Getting scared about Norton Ghost 15

mdturner — Wed, 18 Nov 2009 02:40:25 GMT

Kent10 wrote:
Does anyone know if you need another version of Ghost on the computer in order to use the upgrade version or is the upgrade version the same as the full version. If you do then that would mean we would have to install an incompatible version on Windows 7 before upgrading to 15.0. Thanks.

Hi Kent10

You need a prior version.

Re: Getting scared about Norton Ghost 15

huwyngr — Wed, 18 Nov 2009 02:54:22 GMT

iomanoid wrote:
Great! :)

But... still not in the UK :(

And the 'worldwide' site won't let me select UK as a country to place my order.

Seems I'd be fine in just about all of Europe... except England?

Any idea how long it'll be before the UK store catches up?

There's always a delay in getting new products and even major updates out worldwide because of the number of servers and in some cases massive localization needs.

Have you asked on the UK website?

Re: Getting scared about Norton Ghost 15

mdturner — Wed, 18 Nov 2009 02:57:18 GMT

huwyngr wrote:

There's always a delay in getting new products and even major updates out worldwide because of the number of servers and in some cases massive localization needs.

Have you asked on the UK website?

Hi huw

Not there yet, they are still displaying V14 but it is still early a.m. so they will catch up later one would assume.

Re: Getting scared about Norton Ghost 15

huwyngr — Wed, 18 Nov 2009 02:58:47 GMT

Check with Norton on this with regard to GHOST but if you have any Norton Product you are entitled to the upgrade price on something you do not have!

Symantec Staff have posted about this. I'll try and see if we can get an update on this and on whether a preinstallation is absolutely required -- I would have said it is not or you would not be able to reinstall if you change a hard drive.

Re: Getting scared about Norton Ghost 15

huwyngr — Wed, 18 Nov 2009 03:02:10 GMT

I believe you both but my question was Have you asked Norton UK (Eire?) W H E N (implied since that was the question).

Re: Getting scared about Norton Ghost 15

Bannon — Wed, 18 Nov 2009 03:06:00 GMT

Thanks for checking on whether we need a prior version installed huwyngr. I don't want to have to install Ghost 14 just to be able to install Ghost 15.

Re: Getting scared about Norton Ghost 15

EricHilton1987 — Wed, 18 Nov 2009 03:20:21 GMT

I thought you would have to have 14 installed, but I downloaded the trial of ghost 15 and registered my upgrade key with it and it worked fine and activated.

Re: Getting scared about Norton Ghost 15

Kent10 — Wed, 18 Nov 2009 03:36:03 GMT

Thanks EricHilton for that information. That is good news and makes it convenient for reinstallations.