topic Re: Ghost 15 error ED800012 Internal structure invalid etc. in Other Norton Products

Ghost 15 error ED800012 Internal structure invalid etc.

Stain — Thu, 07 Jan 2010 14:11:22 GMT

Ghost 15 will not complete a recovery point and gives an error ED800012. This is on a "clean" system running Vista home premium, a quad processor and an ASROCK motherboard. There are NO other applications to worry about it is as good as a "Test" platform. I have posted this issue on the "Testers" forum and would like an answer, what is meant by code "ED800012". Deric.

Re: Ghost 15 error ED800012 Internal structure invalid etc.

charliedawg — Thu, 07 Jan 2010 23:32:16 GMT

I got round this by disabling "limit on number of recovery point sets saved for this backup" - not exactly a solution but at least it got me a valid backup - just need to delete old sets every now and then I guess to save backup disk space .

Hope this helps

Re: Ghost 15 error ED800012 Internal structure invalid etc.

Stain — Thu, 07 Jan 2010 23:38:52 GMT

By doing that it only frees up disk space, it will not eliminate the error, thanks anyway. Deric

Re: Ghost 15 error ED800012 Internal structure invalid etc.

charliedawg — Fri, 08 Jan 2010 09:11:11 GMT

Hi Deric - I realise my suggestion is a "band-aid" solution but it gets you a valid backup for the time being. If you get a robust solution, can you add it to this thread?

Walter

Re: Ghost 15 error ED800012 Internal structure invalid etc.

Stain — Fri, 08 Jan 2010 09:27:53 GMT

Hi Walter, Yes I will let you know if I get a posative reaction from Tony and the team.

Deric.

Re: Ghost 15 error ED800012 Internal structure invalid etc.

charliedawg — Fri, 08 Jan 2010 18:17:41 GMT

Thanks Deric

Walter

Re: Ghost 15 error ED800012 Internal structure invalid etc.

Stain — Sun, 10 Jan 2010 14:55:38 GMT

Hi Walter,

I have had no positive feedback from Tony and the team yet, but I have been experimenting for a couple of days and have concluded that the OEM software that I have from a friend is for distribution on a corporate network only. The clue was when I loaded XP Pro OEM on a test machine and the XP UI was completely different to the retail version and asking for the Administrator details. Ghost 12 and Ghost 15 wouldn't even load. As far as Vista was concerned the only evidence was the error message (ED800012) when Ghost 15 couldn't compare the files on the O/S (Vista) to it's own when the final validation stage was reached.

Deric

Re: Ghost 15 error ED800012 Internal structure invalid etc.

charliedawg — Fri, 15 Jan 2010 11:13:26 GMT

Hi Deric - any joy with this error problem?

Re: Ghost 15 error ED800012 Internal structure invalid etc.

Stain — Fri, 15 Jan 2010 12:05:06 GMT

Hi Charlie,

No feedback from Tony and the team, but my previous post explains the problem and the remedy was to backup with Ghost 2003 (ms-dos). As analternative to G2003 I believe Ghost Backup Executive 8.5 will copy without the error. The error is caused by G15 not supporting corporate type OEM software. The software I had from a friend was for corporate use hence the error code. Hope that explains it for you. Deric.

Re: Ghost 15 error ED800012 Internal structure invalid etc.

charliedawg — Fri, 15 Jan 2010 19:03:43 GMT

Hi Deric - I suspect that this error may have multiple causes as my software is not corporate. Strangely, my backup now has the dreaded fault of trying to create a recovery point and having a touch of the vapours at 1% into the backup process. How can we have any confidence in a program's ability to save us from major PC disaster when there are so many problems with it when the PC is working perfectly. In fairness, this problem is not limited to Norton Ghost software.

Walter

Re: Ghost 15 error ED800012 Internal structure invalid etc.

Stain — Fri, 15 Jan 2010 20:37:32 GMT

Hi Walter, Sorry I got your name wrong, first of all I have great faith in Ghost software, I have used it for years and swear by it. Secondly if you have the retail version software then I would save all your important data onto a external drive and then clear the computer completly. Delete the drive/drives, format them, then on a "clean" platform install the O/S. Then install your particular copy of Ghost and then create a recovery point. I think you will find that that course of action will cure the problem. Load your software one by one creating incremental recovery points as you go. Let me know how you get on and I will help as much as I can.

Deric

Re: Ghost 15 error ED800012 Internal structure invalid etc.

charliedawg — Fri, 15 Jan 2010 20:52:29 GMT

Hi Deric - many thanks for your reply but there is no way I would be happy to do as you suggest. I bought Norton Ghost 14 on the understanding that this was a reliable backup product that would back up my system with minimum hassle - it doesn't do that and is therefore quite simply not "fit for purpose".

This forum is full of accounts of people who have done pretty much what you suggested and ended up with the same error or other problems. Norton Ghost may be a good product in many ways but it has significant problems many of them documented in this forum - the 90 plus messages in the thread re backup stopping at 1% could be turned into a comedy sketch if it wasn't such a pain for the folks concerned.

So thanks again for your advice but I think it is time for me to move on.

Walter

Re: Ghost 15 error ED800012 Internal structure invalid etc.

Stain — Fri, 15 Jan 2010 22:40:26 GMT

Hi Walter,

I am sorry you feel that way, it's your choice of course, but I can assure you that you won't find a better O/S backup software anywhere. I use Ghost only to backup my O/S and I use multi boot, my data is backed up on a daily basis by a third party software. I have over time experimented with a number of companies products to find the best on the market and I keep coming back to Ghost. I can understand the sentiments of most pc users, hit the button and it works. That is not always the case as I have found out to my detriment, but you live and learn. I will however try and get an answer from Tony and the team on this particular error code and I will post it on this forum as and when

Deric.

Re: Ghost 15 error ED800012 Internal structure invalid etc.

charliedawg — Sat, 16 Jan 2010 09:58:36 GMT

Deric - thanks for your reply - I am trialling PCBackupPro as a next step in the great backup odyssey and so far it seems to work in terms of not producing errors or failing to complete a backup - time will tell. However, I will continue to follow this thread to see if you get a helpful response.

Thanks for your advice and support.

Walter

Re: Ghost 15 error ED800012 Internal structure invalid etc.

Malkeko — Mon, 08 Feb 2010 23:36:01 GMT

Hi all. I get the 800012 error message too.

I have just bought the Ghost 15, and there is no way I can make a cold disk copy without getting this error. To inform you, I have used Ghost 2003 without any problems for many years, and it still works today, on this very pc! Only reason I bought Ghost 15 was the bootable cd, but I will definitely return Ghost 15 to my dealer.

I have already wasted a lot of money, and a lot of hours trying to get this crap to work. I thougt this would be an upgrade, but it is indeed a $50downgrade.

Re: Ghost 15 error ED800012 Internal structure invalid etc.

Malkeko — Mon, 08 Feb 2010 23:47:02 GMT

Just a stupid question: what do we do until a solution comes up? Hope and pray that we won't have a system breakdown?

Re: Ghost 15 error ED800012 Internal structure invalid etc.

totalwar — Tue, 09 Mar 2010 15:21:28 GMT

I getting the same error with ghost 15 contacted tech support say it's a know issue and are working on it.I can do a complete backup to a hard drive but not to blueray media.

Ghost 15 error ED800012

Wow this error been going since January 2010 and still no fix.

Re: Ghost 15 error ED800012 Internal structure invalid etc.

Till — Tue, 27 Apr 2010 09:39:12 GMT

Hi...

I'm getting the same error on an XP Professional/Service Pack 2 system.

I re-installed Ghost, performed LiveUpdate, formatted the target drive, but still no luck.

I have compression disabled and no limit of recovery point sets.

It's really weird since I already did tons of backups with Ghost 15 on this system, but now it just doesn't work anymore - without any apparent reason.

Any help would be more than appreciated, since I'm really going nuts here!

Thanks + cheers,

Till

Re: Ghost 15 error ED800012 Internal structure invalid etc.

Till — Fri, 30 Apr 2010 11:01:04 GMT

...and now it works again. Here is what I did:

- I checked the source drive and the target drive via chkdsk /r (I didn't notice any errors though).

- I re-installed Ghost but didn't perform an update after installation.

- I changed the USB port of my external target drive.

Re: Ghost 15 error ED800012 Internal structure invalid etc.

unhappywithntn — Fri, 30 Apr 2010 15:46:43 GMT

I have a similar issue with backups not completing either in Windows itself or using the Lights Out environment. It all started the day I plugged in a second external drive through USB. I tried all the common fixes but none worked. The thing that got it to work was changing the USB port on my PC for the backup drive as well. I found that by trial and error and thought it was isolated to my PC, but after seeing this post, it looks like others are experiencing the same success.

I plugged another external USB drive in yesterday and backups are broken again. Flipping between the 2 USB ports is not working anymore (I don't feel like trying on the other USB ports on the back of the machine).

Needless to say, Norton Tech Support is PATHETIC. The offshore folk only know how to follow their scripts.

I am switching to Acronis True Image since I am unable to make consistent backups of my system.