topic Re: Comcast Norton Security Suite very slow in Other Norton Products

Comcast Norton Security Suite very slow

jdomi — Tue, 02 Mar 2010 21:19:10 GMT

Colleagues,

Not sure how many people have downloaded and installed the Norton Security Suite now offered by Comcast. I did (had McAffe before, from Comcast too) and my laptop is very slow in general. In addition, if I get a message from the software or click on its icon in the system tray it freezes up momentarily. When Norton is open and I try moving through its screens it also freezes momentarily every time.

Any suggestions?

Best regards, JD.

Re: Comcast Norton Security Suite very slow

Nathan_J — Tue, 02 Mar 2010 22:06:33 GMT

Welcome Jdomi,

Sorry to hear about the slow issue and freezing with the Norton Security Suite. What method did you use to uninstall McAffe? Did you run the McAffe removal tool or uninstall from add/remove programs?

Also, what version of Windows do you have, processor speed, and ram?

Regards,

Nathan-

Re: Comcast Norton Security Suite very slow

jdomi — Wed, 03 Mar 2010 15:04:47 GMT

Nathan,

I used uninstall from add/remove programs (did not know there was a removal tool for McAffe that I had to use).

I am running Win 7, 64 bit.

Intel Q9000 quad processor @ 2 GHz, 4GB RAM.

What do you recommend?

Best regards, JD.

Re: Comcast Norton Security Suite very slow

yank — Wed, 03 Mar 2010 15:36:16 GMT

jdomi,

Pardon the intrusion, but as a COMCAST Customer, I know you can get to this thread (you may have to register for the forums first). There is information in the 2nd post by CWH803 that we (COMCAST Forum helpers) have been urging people to follow to remove McAfee and install CNSS.

Perhaps this will help you and/or others.

Re: Comcast Norton Security Suite very slow

Vineeth — Wed, 03 Mar 2010 15:33:11 GMT

This issue can happen if the Mcafee product has not been properly removed. Run the Norton Removal Tool to remove the Norton security Suite product. Then we need to remove all the remnants of Mcafee by using this Removal Tool

Then reinstall the Norton security suite product.

Vineeth

Re: Comcast Norton Security Suite very slow

jdomi — Wed, 03 Mar 2010 16:07:48 GMT

Yank, Vineeth,

I will definitely try tonight and will report back. Thank you.

Best regards, JD.

Re: Comcast Norton Security Suite very slow

jdomi — Thu, 04 Mar 2010 14:34:29 GMT

Colleagues,

Reporting back on solving the issue of being slow after uninstalling MA and installing Norton. It does appear to be the fact that MA did not uninstall properly (an issue we all know is not exclusive of MA). So, this is what I did to ensure it's all perfectly clean.

1) Uninstall MA

2) Reboot

3) Run MA Removal Tool (from MA site)

4) Reboot

5) Run MA Removal Tool again

6) Reboot

7) Run Ccleaner (or any other registry cleaning tool)

8) Reboot

9) Run Ccleaner again

10) Install Norton Security Suite (from Comcast site)

Best regards, JD.

Re: Comcast Norton Security Suite very slow

yank — Thu, 04 Mar 2010 14:52:06 GMT

jdomi - Thanks for the feedback. :smileyhappy:

Re: Comcast Norton Security Suite very slow (((solution is INCORRECT)))

a_9118_z — Thu, 25 Mar 2010 16:41:36 GMT

I have read this Thread , as to the SOLUTION of WHY COMCAST version of 360 is slow ........

well to begin with ....

SLOW SPEED:: ( as suggested that there MIGHT BE some issues with INSTALL process) ,,,,,, I can assure you its not !!!

as if you have had MacAfee ( or another virus software) NORTON WILL ( and DOES) remove them well and correctly!!!!

So I don't see the point - where the "solution' given to solve the SLOW SPEED = the install process.

I for one , am a Software developer , and do know little bit about APPS and OS and "left over software etc" as the MAJOR REASON used by support staff to say .... fix = install again , do this do that !!!

FACT are:

Comcast switched VIRUS software as part of "managing WEBSITES/URLs" it can BLOCK and or SLOW DOWN for its own gain !! NORTON BACK OFFICE ( applications that you dont see that is Installed at COMCAST servers) manage to keep every URL and page you go to , and then it uses that info to "filter/ drop/cut comunications to" if COMCAST decides that there are any URLS or PAGES it dont like , they WILL BAN it.

I HAVE DOCUMENTED this BEHAVIOR and MANAGED to get these documents and written a SUBMISSIONS to FCC and FTC and have a registered complaint number. I will be providing these and other relevant info , at the next hearing.

I do NOT HAVE ANY ISSUES with comcast nor with NORTON ( or their respective owners and staff) however I am of the FIRM belief that :FILTERING or INTERNET and its CONTENTS is not the job of ISP nor anyone one person or group!!

I hope this brings some light to this ISSUE of "slow connection with Norton virus software"..... and people get informed.

Thanks and cheers

Re: Comcast Norton Security Suite very slow (((solution is INCORRECT)))

artfreak — Thu, 25 Mar 2010 17:25:36 GMT

The post was being moved while I replied so here goes again just in case:

I run xp sp3 on a not super speedy 3yr old machine, 360 runs fine after removal tools of appropriate match to my software were used and light start up menu and no other security ware running at same time. My machine is faster online then my neighbors vista machine with same security...so its a indiv machine and how its set up issue.

Just wanted those who read this to know not everyone has issues when clean installing comcast 360 without their tool bar of course.

Re: Comcast Norton Security Suite very slow (((solution is INCORRECT)))

ComcastGeorge — Tue, 30 Mar 2010 20:18:49 GMT

a_9118_z wrote:

I have read this Thread , as to the SOLUTION of WHY COMCAST version of 360 is slow ........

well to begin with ....

SLOW SPEED:: ( as suggested that there MIGHT BE some issues with INSTALL process) ,,,,,, I can assure you its not !!!

as if you have had MacAfee ( or another virus software) NORTON WILL ( and DOES) remove them well and correctly!!!!

So I don't see the point - where the "solution' given to solve the SLOW SPEED = the install process.

I for one , am a Software developer , and do know little bit about APPS and OS and "left over software etc" as the MAJOR REASON used by support staff to say .... fix = install again , do this do that !!!

FACT are:

Comcast switched VIRUS software as part of "managing WEBSITES/URLs" it can BLOCK and or SLOW DOWN for its own gain !! NORTON BACK OFFICE ( applications that you dont see that is Installed at COMCAST servers) manage to keep every URL and page you go to , and then it uses that info to "filter/ drop/cut comunications to" if COMCAST decides that there are any URLS or PAGES it dont like , they WILL BAN it.

I HAVE DOCUMENTED this BEHAVIOR and MANAGED to get these documents and written a SUBMISSIONS to FCC and FTC and have a registered complaint number. I will be providing these and other relevant info , at the next hearing.

I do NOT HAVE ANY ISSUES with comcast nor with NORTON ( or their respective owners and staff) however I am of the FIRM belief that :FILTERING or INTERNET and its CONTENTS is not the job of ISP nor anyone one person or group!!

I hope this brings some light to this ISSUE of "slow connection with Norton virus software"..... and people get informed.

Thanks and cheers

Hello a_9118_z,

This information is not correct.

Please review our Terms of Service including our Acceptable Use Policy and Network Management.

We do not block any traffic.

However, we do block select ports, which we have listed here.

Thank you,

George Lunski
Comcast Corporate Office

"ComcastGeorge" - Comcast Help Forums Admin

Re: Comcast Norton Security Suite very slow (((solution is INCORRECT)))

CNSS-SLOW — Sun, 28 Mar 2010 19:45:33 GMT

This service clearly slows down the PC!.

I would like to be able to simply shut it off (not uninstall) when running the applications that it slows down.

I called the number 877-272-7149 and get a broken-english speaking "tech". They could not help, no less understand what I needed to do. DANGER - they will want to do a screen-share and start a troubleshooting process - and commence to changing your PC settings.

I guess I'm just going to have to dump this freebie and buy something I have more control over.

Re: Comcast Norton Security Suite very slow (((solution is INCORRECT)))

yank — Sun, 28 Mar 2010 22:20:14 GMT

CNSS-SLOW wrote:
This service clearly slows down the PC!.
I would like to be able to simply shut it off (not uninstall) when running the applications that it slows down.
I called the number 877-272-7149 and get a broken-english speaking "tech". They could not help, no less understand what I needed to do. DANGER - they will want to do a screen-share and start a troubleshooting process - and commence to changing your PC settings.
I guess I'm just going to have to dump this freebie and buy something I have more control over.

You stated in the title of your post that the "solution was incorrect". Well, if it corrected the OP's problem, how can it be incorrect?

If you " would like to be able to simply shut it off (not uninstall) when running the applications that it slows down", what are the apps you'd like to run and what would you like to simply shut off? ie, what is it?

Yup, in the end, "they" will probably want to take control of your system and change some settings that you have possibly incorreclty set.. BTW, have they mentioned may be infected yet?

I know there are experienced folks on this forum who would be more than willing to hep you thru your problems if you state them clearly. However, coming on here and ranting about incorrect solutions (after someone says their problem has been corrected by the solution) is not the recommended approach for asking for assistance.

Re: Comcast Norton Security Suite very slow (((solution is INCORRECT)))

CNSS-SLOW — Mon, 29 Mar 2010 16:19:18 GMT

For the title, I just hit the reply button to carry on the conversation - the original title follows the post.

"coming on here and ranting about incorrect solutions" - Sorry, I had just finished the "shared" session with Norton and was upset - after googling, I found this forum and was still in Vent Mode.

OK - Applications. Any that require large amounts of data to load, like for example - eBay. After the installation of CNSS one of my searches can literally take 2-3 minutes to complete, all the while my memory is maxed and the cooling fans are in turbo mode. Prior to CNSS, and with Comcast McAffee, the same search would take 5 seconds. This also happens on similar sites like eBay. My home page is Yahoo, and that must be refreshed several times for it to completely load up. The snags seem to happen when ads are trying to load. This happens in explorer (which is typically slow itself), firefox, and safari.

Previous infections? - If there were any, they did not affect load speed previous to CNSS. In addition, CNSS should find them and flag/quarantine them, No?

That's why I'm looking for a way to shut it off without uninstallation to see if it indeed is the cause. I'm also afraid to uninstall it now as residual files will most likely stay behind and cause corruption later on. I had a similar experience with McAfee and had to beg Comcast to send me an application that would clear out McAfee in a more complete manner than simply doing "uninstall".

In any event, the conclusion is that my internet "experience" has hit the slow lane since installation of CNSS.

Re: Comcast Norton Security Suite very slow (((solution is INCORRECT)))

yank — Mon, 29 Mar 2010 16:53:22 GMT

CNSS-SLOW - undersatnd about your rant mode after the "shared session". :smileysad:

I would like to suggest that you start a new thread stating your problem, including your OS and if you did or did not use the McAfee Removal Tool prior to your install of CNSS. A new thread will get more visibility than postng in a solved thread.

I'm thinking perhaps the install of CNSS may have been corrupted by some of McAfee remaining. BTW, do you also have the COMCAST Toolbar installed? That also has casued wome problems in the past conflicting with CNSS.

Re: Comcast Norton Security Suite very slow (((solution is INCORRECT)))

artfreak — Mon, 29 Mar 2010 20:54:49 GMT

I agree with the new post idea, I can understand your frustraton but folks may not get past the first post to help. Also its hi'lighted as solved maybe you could click not solved or just repost. Im not sure which works best.

Im wondering if setting your norton product to silent mode whilst you use these programs would be enough to help?

It puts heavy norton works on the rear burner so to speak and lets you work.

Its in menu selections.