topic Re: Norton security suite from comcast in Other Norton Products

norton security suite from comcast

patricias — Thu, 25 Mar 2010 12:52:58 GMT

hi, i just tried to update my norton security, it said it did not detect norton on my comuter, lol thats funny, well not really, but i do have norton from comcast , is that why , because i didnt buy it? or maybe because comcast updates it for me? please help me? thanks for your time! patricias

Re: norton security suite from comcast

dbrisendine — Thu, 25 Mar 2010 13:37:18 GMT

The Comcast provide Norton Security Suite is customized for Comcast for its customers. It is not a retail Norton product and can not be updated through the Norton Update Center which only handles retail products. Updates for this Suite will be handled differently.

Re: norton security suite from comcast

yank — Thu, 25 Mar 2010 21:53:38 GMT

If I may add a bit more.

Not only is the COMCAST version modified for COMCAST users, but is also on a different schedule for upgrades. I'm talking about going from Version 3 (which COMCAST users presently have) to Version 4 (which paid subscribers to Norton already have available to them). COMCAST users will be updated to Version 4 at a future date that has not been determined yet.

Just in case you are wondering, all the updates as far virus definitions, firewall rules, etc are the same for COMCAST users as for those with paid subscriptions.

Re: norton security suite from comcast

floplot — Fri, 26 Mar 2010 15:18:55 GMT

Hello yank

Has your Comcast Norton Security Suite now been upgraded to version 4? By that I mean is there a version 4 now for Comcast users available to them? I'm asking because of this thread which I just saw posted in this Forum.

http://community.norton.com/t5/Other-Norton-Products/Confused-about-Norton-Version-4-Download-at-Comcast-site/m-p/216046#U216046

Re: norton security suite from comcast

yank — Fri, 26 Mar 2010 17:05:04 GMT

floplot wrote:
Hello yank

Has your Comcast Norton Security Suite now been upgraded to version 4? By that I mean is there a version 4 now for Comcast users available to them? I'm asking because of this thread which I just saw posted in this Forum.

http://community.norton.com/t5/Other-Norton-Products/Confused-about-Norton-Version-4-Download-at-Comcast-site/m-p/216046#U216046

Thats a definite maybe at this point in time. I am awaiting official word from COMCAST George (our admin). From the download instructions corgi11 referenced, the Download Manager screenshot is labeled Version 4 and the screenshots of the installed CNSS is in fact the updated Version 4 look.

This is in the instructions for the initial install ( ie switch over from McAfee - or whoever). I do not know what will happen if you download this with V 3 already installed. I was under the impression that V3 had to be totally (including NRT) removed prior to install of V 4. There is no mention of that on the COMCAST website that I have found.

Re: norton security suite from comcast

jmcburney1 — Fri, 26 Mar 2010 17:28:10 GMT

Good morning!

Yes, v4 is available for Comcast Norton Security Suite. Install method and instructions are the same as with the previous Comcast Norton Security Suite v3 release.

No, it is not required to run the NRT first.

If you are running NSSv3 and download/install NSSv4 from comcast, it will uninstall NSSv3, reboot, and install v4. There is no need to upgrade to NSSv4 if you are already running NSSv3 as your subscription will work just fine.

Re: norton security suite from comcast

evie210 — Fri, 26 Mar 2010 22:29:21 GMT

I decided to upgrade to v.4

After downloading the Norton Download Manager, I opened it and let it do its thing.

V3 was removed, I rebooted.

After rebooting and getting to my desktop, nothing happened. I know the download manager should have opened up automatically for the install to continue.

It didn't.

I opened up the Download Manager, and was greeted with this:

An expired Norton product has been detected and is
being removed now.

Please wait.

Not what I expected to see, especially since the previous version was supposed to have been removed the first time.

I'm mentioning this so others will be prepared to POSSIBLY experience the double uninstall.

Another reboot, Download Manager did auto open, install completed with no problems.

Re: norton security suite from comcast

k2nnj — Sat, 27 Mar 2010 05:03:46 GMT

You can install it as you would install it as if it was not on your pc. The upgrade install program will remove the previous version.

Re: Norton security suite from comcast

bmaslank — Wed, 28 Apr 2010 01:57:22 GMT

i just installed Norton from comcast. Immediately my PC slowed down. Are there settings I can change to improve the performance .

Re: Norton security suite from comcast

yank — Wed, 28 Apr 2010 03:11:51 GMT

bmaslank wrote:
i just installed Norton from comcast. Immediately my PC slowed down. Are there settings I can change to improve the performance .

A couple of questions. Did you have McAfee installed prior to attempting to install CNSS? If so did you use the McAfee Removal Tool?

You may need to register on the Comcast Forums in order to get to the instructions for the recommended procedure of "Uninstall McAfee Install Norton".

Re: Norton security suite from comcast

artfreak — Wed, 28 Apr 2010 21:09:04 GMT

bmaslank: Hi one thing I learned while I tried cnss and perused the comcast forums...it really helps to uninstall comcast tool bar and any others. Also as yank said uninstall mcafee by running removal tool and not running more then one live security.

Also having a look at your start up programs with cnss software and eliminating what isnt needed on start up will help.

Re: Norton security suite from comcast

bmaslank — Thu, 06 May 2010 22:40:07 GMT

Yank

Thank you -- i got the Unistall instructions from McAfee & removed it; but PC still very slow. is there a way to check if i have Norton settings correct?

Is Norton constantly running during Outlook send/receive?

Re: Norton security suite from comcast

yank — Fri, 07 May 2010 20:48:03 GMT

bmaslank wrote:
Yank
Thank you -- i got the Unistall instructions from McAfee & removed it; but PC still very slow. is there a way to check if i have Norton settings correct?
Is Norton constantly running during Outlook send/receive?

If I understand you correctly. your ran the McAfee removal tool after you installed Norton. If that is the case, I would suggest you uninstall Norton using the Add/remove programs function and then run the Norton Removal Tool ( twice) followed by a reboot after each run of the NRT. Then go here and click on Get It Now. This will provide you with a fresh download of Version 4 of the CNSS. After it has finished installing, manually run Liveupdate as many times as neccssary for it to reply "no updates availabe". The left click on Help and Support on the main CNSS screen and hover over the ABOUT - it should say Veriosn 4.1.0.32.

Please post back with results.

Re: Norton security suite from comcast

MollysMammas — Mon, 10 May 2010 04:18:37 GMT

Since I installed Norton for Comcast the "location" of my comcast home page is defaulting to Philadelphia PA. No matter how many times I change it the next time I sign on it's back to Philly. What do I have turned off/on wrong??? It's a little thing but it's the little things that really bug you isn't it.

Re: Norton security suite from comcast

bmaslank — Sat, 15 May 2010 02:32:10 GMT

i uninstalled McAfee using the download from the site but PC is still very slow; should i uninstall Norton?

Re: Norton security suite from comcast

floplot — Sat, 15 May 2010 03:48:52 GMT

Hello bmaslank

Before trying an uninstall and reinstall of Comcast Norton Security Suite, I would recommend a full scan with the free versioin of Malwarebytes. If that comes out clean, then I would proceed with the uninstall of CNSS and the use of the Norton removal tool 2 times with a reboot after each run of it. Then get a fresh download from Comcast to install CNSS again.

You can get Malwarebytes from here.

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because some malware creators have large lists of sites that they block. Please be careful to down load the correct program ----the FREE version of MALWAREBYTES

(Thanks to Delph for providing the alternative site)

Please come back and let us know if Malwarebytes found anything. Thanks.

Re: Norton security suite from comcast

artfreak — Sat, 15 May 2010 04:22:32 GMT

Molly M: I think you need to log into comcasts settings page and set your location but Im not sure. Online chat tech support with comcast will help you with that Im sure.

In any case a seperate post would be in order for this topic since it isnt a norton thing Id sign up and post to comcast discussion boards under security. Good luck.

Re: Norton security suite from comcast

artfreak — Sat, 15 May 2010 04:26:03 GMT

But did you specifically use the removal tool ? As yank stated its really important you used the removal tool after basic uninstall. See yanks prev reply.

Also do you run any other live security ? Starting up with a low start up load helps too, not running to many programs on start up I mean that you arent using immediately.

Youre in good hands I will be on my way...good luck.

Re: norton security suite from comcast

KNRover — Thu, 03 Jun 2010 11:58:37 GMT

I just got NSS from Comcast. Prior to that, I had been using several separate products (Avira AV, Malwarebytes, SuperAntiSpyware, etc.). I still do scans with SuperAntiSpyware, and it frequently finds a cookie by the name of "invitemedia[2].txt" that NSS does not detect.

Question is, is this a tracking cookie or not? If so, how does one get Symantec to add it to their definitions file?

Re: norton security suite from comcast

mdturner — Thu, 03 Jun 2010 12:04:16 GMT

KNRover wrote:
I just got NSS from Comcast. Prior to that, I had been using several separate products (Avira AV, Malwarebytes, SuperAntiSpyware, etc.). I still do scans with SuperAntiSpyware, and it frequently finds a cookie by the name of "invitemedia[2].txt" that NSS does not detect.

Question is, is this a tracking cookie or not? If so, how does one get Symantec to add it to their definitions file?

Hi KNRover

It is part of Google's cookie empire. See this web article

http://news.softpedia.com/news/Google-Bolsters-Its-Advertising-Business-with-Invite-Media-Acquisition-143667.shtml