topic Re: NSS Uninterpretable Background Scans in Other Norton Products

NSS Uninterpretable Background Scans

lathemill — Tue, 07 Dec 2010 22:28:24 GMT

My system will crank up the "Norton Security Suite is currently performing background tasks" when I am busy using applications and performing work.

I don't mind if it scans away when the system is idle, but it needs to step aside if I use the system, and certainly not initiate tasks if I am using the system/keyboard/mouse & the screensaver is off.

I have daily scans set up, manual scans.

How do I set Norton to suspend scans when the system is NOT idle?

Re: NSS Uninterpretable Background Scans

PapauZ — Tue, 07 Dec 2010 23:19:42 GMT

If you move your mouse, or type on the keyboard those scans should stop immediately. Maybe if your PC is an older one, I noticed it as well, it can run a bit more, but it will stop very soon after you are out of idle.

Do this happens by you, or it won't stop running scans whatever you are doing?

Re: NSS Uninterpretable Background Scans

lathemill — Wed, 08 Dec 2010 01:28:37 GMT

2.5 GHZ, Dual Processor, 4 gig of memory.

I agree, not only should it stop (it does not) but it should not start while I am using the pc.

Re: NSS Uninterpretable Background Scans

yank — Wed, 08 Dec 2010 02:13:34 GMT

@ lathemill,

Have you observed any "regularity" to the scan interupting your work? Does it occur daily at the same time? I am curious if you have a scan scheduled in Windows Task Scheduler that is causing the scan to run.

Please explain how you have the daily scans set up....since as far as I know it can not be scheduled in NSS, but it can be scheduled thru Windows Task Scheduler.

Re: NSS Uninterpretable Background Scans

lathemill — Wed, 08 Dec 2010 13:35:06 GMT

Task manager: Error processing kicks off at 6am - that is the only Symantec/Norton item in the task scheduler.

Re: NSS Uninterpretable Background Scans

PapauZ — Wed, 08 Dec 2010 15:56:06 GMT

Can you please tell us the exact version number of your NSS?

1. Open main window

2. Click on Help & Support -> About menu

3. On the opened window find version number (looks like this one: 4.3.0.12).

Thanks.

Re: NSS Uninterpretable Background Scans

yank — Wed, 08 Dec 2010 17:05:50 GMT

@PapauZ:

from his first post here:

Vista 64

Product Name: Norton Security Suite

•Version: 4.3.0.5
•Serial Number: 123
•Media SKU: 20999865
•Current SKU: 20999865
•Family SKU: 0000000
•End Point ID: {ea287e43-9aa7-4356-aa6e-14709d9cfb79}
•OEM Partner Name: 123
•Vendor Name: Comcast

@ lathemill,

Thanks for the info on how you have it scheduled and also what is in your Task Scheduler.

I need to ask specifically what "scans" you have set up to run per your above daily schedule. Note this setting only affects the "tasks" you have check marked on the Automatic Tasks Tab. Just to clarify, the Automatic Task Tabs does not provide the option for any daily virus scan.

Also please go to Tasks > Check Norton Tasks and see when the items you do have checked on the Automatic Tasks Tab were last completed and if in fact they say they were run during Idle.

Re: NSS Uninterpretable Background Scans

lathemill — Wed, 08 Dec 2010 20:30:46 GMT

Yank

Thanks for that - I didn't realize the setup had no automatic scan!

There was a scan started and canceled just now as I poked the "Tasks > Check Norton Tasks" thinking it would expand to a lists.

Re: NSS Uninterpretable Background Scans

yank — Wed, 08 Dec 2010 23:07:56 GMT

This is what you should see when you go to Tasks > Check Norton Tasks. Clicking on the circled blue arrows will manually start the task. This is not my system but a test system and I must give credit to Phil_D for sharing this and other screenshots with me.

Re: NSS Uninterpretable Background Scans

lathemill — Thu, 09 Dec 2010 00:09:43 GMT

Ok, take a look:

Re: NSS Uninterpretable Background Scans

yank — Thu, 09 Dec 2010 05:16:51 GMT

It would appear that you have 3 Automatic Tasks scheduled on the Automatic Tasks Tab of the Task Scheduler.

Windows Temp File Cleanup @ 11:00 PM
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Disk Optimizer @ 11:04 PM
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Internet Explorer Temp File Cleanup @ 11:04 PM

It also appears that Automatic LiveUpdate ran @ 11:00 PM and an Idle Quick Scan ran @ 11:01 PM may also be checked as Auto Tasks.
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My confusion started when I saw that the Automatic LiveUpdate was not run at Idle, but the Quick Scan a minute later was run in Idle. Also the three I listed first above were run in the same time frame and all were run during Idle.
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If your Idle Timeout is set for 30 minutes, the system would have had to be idle for 30 minutes before entering idle and there is not 30 minutes between the Auto Live Update (not in Idle) and the rest of the functions run in Idle.
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I then tried to corelate the time of your posts (as listed on my system) and the times of the events as listed in your Norton Tasks. The aborted Idle Full Scan was over an hour off timewise, and Norton Community Watch (6:27 PM) and Pulse Updates (7:03 PM) occured later than the time on my system for your post of 6:09 PM. I figure you have to be in the Eastern Time Zone to explain the time difference. I don't believe your system clock is off an hour??
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To me everything looks good and everything appears to be set up correctly for it to run as it should....being interupted when it should come out of Idle.
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I have gone back over your past posts and the problems you have had in the past. It may in fact be time for an uninstall, run the Norton Removal Tool and get a fresh download from Comcast, Install it and manually run LiveUpdate as many times as necessary for it to respond with no more updates available. If you use Identity Safe (Log-ins &/or Cards) be sure to back up that info before you uninstall.

Please post back with anything else may think of or comments about this post you may need answered prior to doing the uninstall reinstall.

Re: NSS Uninterpretable Background Scans

lathemill — Thu, 09 Dec 2010 22:23:12 GMT

Just now, as I was doing some video editing, Norton Insight cranked up and is running as I write this. As you taught me, I was able to go to chck norton tasks and see the process running.

I haven't done remove and restore - maybe this weekend; is there a back up proceedure document?

Re: NSS Uninterpretable Background Scans

yank — Thu, 09 Dec 2010 23:36:30 GMT

lathemill wrote:
Just now, as I was doing some video editing, Norton Insight cranked up and is running as I write this. As you taught me, I was able to go to chck norton tasks and see the process running.

I haven't done remove and restore - maybe this weekend; is there a back up proceedure document?

When you checked the Norton Tasks and saw the process running - did it show it as running during Idle? Also, do you recall if the Idle Countdown was shown as the system being in Idle?

Before providing back-up, removal reinstallation procedures please answer these questions:

Do you use Identity Safe (Log-ins and/or cards)?

Do you have any other Norton Products installed ( Ghost/ System Works or whatever?) I ask as the Norton removal Tool will remove them also if we run it.

Also before doing the reinstall, have you run the One Click Support yet? Click on Help and Support on the main page of NSS > Click on Get Support >wait until One Click Support updates >Clcik on Begn Support Session > permit AutoFix to complete > If it suggests additional steps accomplish them - if not please let us know it found no problems.

Also please verify - are you on Eastern Standard Time and your system clock is set to the correct date and time.

Please post back with the answers to the above questions and thank you for your patience in trying to resolve your issue.

Re: NSS Uninterpretable Background Scans

lathemill — Fri, 10 Dec 2010 01:11:05 GMT

I didn't notice the idle status.

Do you use Identity Safe (Log-ins and/or cards)? Yes

Do you have any other Norton Products installed No

Also before doing the reinstall, have you run the One Click Support yet? It had one result - "Remote Procedure Call (RPC) service disabled. Status: Fixed"

Also please verify - are you on Eastern Standard Time Yes

Re: NSS Uninterpretable Background Scans

yank — Fri, 10 Dec 2010 17:11:04 GMT

Thanks for the latest feedback:
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Since you use Identity Safe, before you uninstall you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in).
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You will see a page of settings as shown below:
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You will be interested in the Backup Identity Safe Data option - you can click on Configure and will be permitted to browse your system for a location to save the data to. I have an Identity Safe BU folder in my Documents that I use - but the choice of location is yours.

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Once that is accomplished, you can uninstall NSS via normal removal procedures in Vista.
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After it is uninstalled, run the Norton Removal Tool following the instruictions here:
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http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&selected_nav=partner&pvid=&docurl=20091202133639EN
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After running the Removal Tool, reboot and follow the instructions at the bottom of the above link to download and install a fresh copy of NSS.
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After installing NSS, run Manual LiveUpdate as many times as necessary until you receive a "no more updates available" response from LiveUpdate. I reboot at this point, but am not sure if it is mandatory or not.
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Once NSS is installed, go back to the Identity Protection Settings page (above) and Select Restore Identity Safe Data by clicking configure. If you set a password when saved the data, enter that password, the locationof where you saved the data and then click OK. Your Idnetity Safe data should be restored to what you had before you uninstalled Norton.
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Please post back with any questions and if none - let us know how things turned out and more importantly if it fixed your original problem of not coming out of idle when you use your system while it is running the background tasks.