topic Re: Ghost 15: ECA3139C: Symantec Recovery Disk does not support the type of driver in Other Norton Products

Ghost 15: ECA3139C: Symantec Recovery Disk does not support the type of driver

rasa7777 — Tue, 21 Dec 2010 17:09:33 GMT

From http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70498 I downloaded and installed the ThinkPad w701 network and USB drivers onto my hard disk.

Running the Create Custom Symantec Recovery Disk CD, I am able to load the network drivers, but loading the USB drivers

(C:\DRIVERS\WIN\USB3.0\Files\x86\nusb3drv.inf) I get the error:

ECA3139C: Symantec Recovery Disk does not support the type of driver

The driver claims to be for: Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP (32-bit, 64-bit).

None of the links on http://www.google.com/search?q=ECA3139C help, as they appear to be referring to Backup Exec, and offer no solutions applicable to Ghost 15.

BTW, what version of WinPE is Ghost 15's Recovery Disk based on? XP/32 or Vista/32?

Any advise would be greatly appreciated! Thanks!

Re: Ghost 15: ECA3139C: Symantec Recovery Disk does not support the type of driver

DaveH — Tue, 21 Dec 2010 20:37:30 GMT

The recovery disk is 32bit Vista so it requires 32bit drivers.

I'm not really sure if USB3 is supported by the recovery disk, but doesn't your device work as USB2 without needing any drivers added?

If your really want to try loading the driver, make sure that all the driver files are availible. The folder path your using may not contain the .sys files.

Copy the .inf file and the files it used to another folder and try it again.

nusb3drv.inf

nusb3drv.cat

nusb3xhc.sys

nusb3hub.sys

If that doesn't work, try the recovery disk as it is and see if you can access the drive with USB2

Dave

Re: Ghost 15: ECA3139C: Symantec Recovery Disk does not support the type of driver

rasa7777 — Wed, 22 Dec 2010 01:51:00 GMT

DaveH wrote:
> I'm not really sure if USB3 is supported by the recovery disk, but doesn't your device work as USB2 without needing any drivers added?

Thanks for your reply!

No, neither the stock recover disk, or a custom one sees any USB devices attached (I've tried HDs and thumb drives). Windows 7 sees the drives fine on the same box.

Also, the recovery disk (stock or custom) won't start the network, but quietly loads the network drivers without complaint.

This is a brand new ThinkPad w701, with the latest BIOS updates.

Has anyone got Ghost 15 to work with this unit.?

Re: Ghost 15: ECA3139C: Symantec Recovery Disk does not support the type of driver

Brian_K — Wed, 22 Dec 2010 02:09:27 GMT

rasa7777 wrote:

Also, the recovery disk (stock or custom) won't start the network, but quietly loads the network drivers without complaint.

rasa7777,

Did you try this with the network?

Boot from Ghost 15 CD
click on the time and adjust zone
click Network
Start my Networking Services
Map a Network Drive
accept Z:
don't click Browse
type in your \\remotecomputername\share (the folder must have been previously Shared)
((Can use \\IP address instead of \\remotecomputername. Can use \D$ instead of \share)
username and password
You will see this error ("A specified login session does not exist. It may already have been terminated." )
click OK and then click Connect using a different username and password. Then enter your same username and password
you should see Successfully mapped network drive
((If you want to create more mapped network drives you won't be asked for username/password again))
on main screen click Recover
Recover My Computer
you will probably get a message about no recovery points
in the View by.. select Filename
click Browse
double click Computer
scroll down to Network location
double click Z:
etc

Re: Ghost 15: ECA3139C: Symantec Recovery Disk does not support the type of driver

DaveH — Wed, 22 Dec 2010 02:12:44 GMT

Try another USB port with first a flash drive. There was a post here recently about a system that couldn't read even a flash drive with certain ports. Laptops share IRQ's and power with other devices. I got one that I can't use a non-powered removable drive on one side but it works fine on the other.

I have never seen a person here not be able to access a flash drive from the recovery disk.

As for the network driver, of course wireless will never work. It needs to be a wired connection and the recovery disk needs to load the correct LAN driver if the ones on the recovery disk does not support your NIC.

Personally, I have had better luck with an XP lan driver then one for Vista.

Dave

Re: Ghost 15: ECA3139C: Symantec Recovery Disk does not support the type of driver

rasa7777 — Wed, 22 Dec 2010 02:39:40 GMT

DaveH wrote:
> Try another USB port with first a flash drive.

That fixed it, thanks!

> I have never seen a person here not be able to access a flash drive from the recovery disk.
As for the network driver, of course wireless will never work. It needs to be a wired connection and the recovery disk needs to load the correct LAN driver if the ones on the recovery disk does not support your NIC.
Personally, I have had better luck with an XP lan driver then one for Vista.

I still can't get the network driver to load. I'll try both the IBM provided Vista/32 driver, and the Intel provided drivers.

Thanks again, and happy holidays!