topic Re: online backup says that I am using more storage than list of computers in Other Norton Products

online backup says that I am using more storage than list of computers

rojeho — Sat, 09 Apr 2011 23:14:40 GMT

Norton Online backup - I've got 4 computers listed that add up to 8.5GB of saved files. The bar at the top of the screen says that I am using 34.8 of 35GB. How can I see what is there and how can I get rid of it?

One of the current computers is a laptop that had a new hard drive installed. The only thing I can think of is that most came from the old hard drive, but I don't remember if it was using that much space or not.

Re: online backup says that I am using more storage than list of computers

rojeho — Wed, 20 Apr 2011 00:22:08 GMT

Is there anywhere that I can go to figure this out?

Re: online backup says that I am using more storage than list of computers

High_Kicks — Wed, 20 Apr 2011 13:54:24 GMT

hey rojeho!!

did u contact tech support WRT this issue? they shud be able to help u.

Re: online backup says that I am using more storage than list of computers

rojeho — Thu, 28 Apr 2011 15:18:58 GMT

Maybe I'm an idiot but I can't find a phone or email for Norton support. When I go to the site I get Nathan the virtual chat assistant who is no help. All I can see from there is that I can pay $35 to talk to someone. Is that seriously my only recourse at this point?

Re: online backup says that I am using more storage than list of computers

wwelty — Thu, 05 May 2011 17:37:08 GMT

Hi rojeho,

I'll send a private message to you with some info. I'll be able to help you get the quota issue looked at and resolved. If anyone else has the same issue please feel free to reach out to me direct.