topic Testing Norton DNS - Verification Failed in Other Norton Products

Testing Norton DNS - Verification Failed

TheKid7 — Wed, 01 Jun 2011 01:32:49 GMT

I have Windows XP Pro SP3 and I have an issue of being unable to verify that Norton DNS is working properly. I have the Norton DNS IP addresses properly configured on my home network Router. I have left each of my Windows XP Pro PC's set to obtain a DNS address automatically. I ran the Norton Test Page with both Firefox 4 and Internet Explorer 8.

http://setup.nortondns.com/

I do not feel comfortable using Norton DNS without verification.

Any ideas on what may be the problem?

Thanks in Advance.

Re: Testing Norton DNS - Verification Failed

DaveH — Wed, 01 Jun 2011 03:01:26 GMT

On one of the systems, open a command prompt and type:

ipconfig /flushdns

Then type:

ipconfig /all

If you see the Norton DNS addresses listed under DNS, click that link again and it should say your OK.

Dave

Re: Testing Norton DNS - Verification Failed

TheKid7 — Wed, 01 Jun 2011 03:10:42 GMT

The ipconfig /flushdns operation failed.

Re: Testing Norton DNS - Verification Failed

DaveH — Wed, 01 Jun 2011 03:27:35 GMT

I don't know what you mean.

It gave an error or it didn't resolve the problem?

Re: Testing Norton DNS - Verification Failed

TheKid7 — Wed, 01 Jun 2011 03:35:59 GMT

C:\>ipconfig /flushdns

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.

C:\>

Re: Testing Norton DNS - Verification Failed

TheKid7 — Wed, 01 Jun 2011 03:47:36 GMT

I fixed the problem with ipconfig /flushdns not working. Several years ago I was using a large Anti-Malware hosts file, and I had disabled my DNSClient Service. I switched the DNSClient Service to Automatic and Started it. The command ipconfig /flushdns now works.

Running a ipconfig /flushdns did not resolve the issue.

Re: Testing Norton DNS - Verification Failed

DaveH — Wed, 01 Jun 2011 03:57:53 GMT

When you type: ipconfig /all

do you see the Norton DNS address listed?

198.153.192.1 and 198.153.194.1

If they are listed, do you see others there as well, the old ones from your ISP?

I think it lists them in the order they are used with the first one the primary DNS address.

Dave

Re: Testing Norton DNS - Verification Failed

dbrisendine — Wed, 01 Jun 2011 04:07:14 GMT

Are the XP Pro PCs all using the router as their DNS server? (Check under details in the network interface adapter.)

Sounds like the router is doing a NAT type protection scheme for your home network (if the info above checks out). The test for Norton DNS is individual / direct to the PC browsing the web site; it returns the DNS configuration for the current in use network interface on that PC. You could change the DNS for one machine's network interface manually and test that. It should show up positive.

Re: Testing Norton DNS - Verification Failed

TheKid7 — Wed, 01 Jun 2011 11:07:01 GMT

When I do an ipconfig /all I only see only the Router's IP address.

I actually have an "entry level" Business "Firewall" for my home network rather than a typical NAT Router.

The following is the "wired" Firewall Router that I am using for my Home Network:

http://us.zyxel.com/Products/Details.aspx?CategoryGroupNo=F5C2FDD7-B829-4990-9DA7-11E3E6B3A2EE

Re: Testing Norton DNS - Verification Failed

KatieQ — Wed, 01 Jun 2011 23:18:29 GMT

Hi TheKid7,

I've sent you an email with instructions to run some network commands. Please check them out and send the results back to me by email when you get a chance.

Thanks,

Katie

Re: Testing Norton DNS - Verification Failed

TheKid7 — Sat, 04 Jun 2011 00:04:14 GMT

The problem was with my Firewall DNS configuration.

I did not understand the term "Domain Zone". I gave each of the Norton DNS IP address entries a name (NortonDNS1 & NortonDNS2). Today, I called a technical support person for my Firewall and he said that I should put an asterisk (*) in the spot for the "Domain Zone".

Norton DNS is now showing that it is working.