topic Re: Unable to load dll error Ghost 15.0 in Other Norton Products

Unable to load dll error Ghost 15.0

dkipp — Fri, 08 Jul 2011 13:53:07 GMT

Hello:

I'm getting the Unable to load dll error when installing Ghost 15.0. Running Windows XP sp3.

This error comes up during the beginning of the install, I have no other Norton products installed.

Any ideas?

Thanks

Re: Unable to load dll error Ghost 15.0

DStain — Fri, 08 Jul 2011 18:45:12 GMT

Hi dkip,

Welcome to the forum,

I have just done a test install on Win XP Pro SP3 and it installed ok, it is a mystery why yours won't install.

My system is a basic O/S with a couple of apps, what have you got installed to cause a problem?

Deric

Re: Unable to load dll error Ghost 15.0

dkipp — Mon, 11 Jul 2011 15:19:05 GMT

Strangely nothing at all, real basic machine. Basic apps.

Dell optiplex 620 3 gig ram

Any ideas would be helpful

Thanks

Re: Unable to load dll error Ghost 15.0

DStain — Mon, 11 Jul 2011 15:35:06 GMT

I know it is a silly question but is the O/S the home consumer version? because Ghost 15 won't load on a corporate version.

Deric

Re: Unable to load dll error Ghost 15.0

redk9258 — Mon, 11 Jul 2011 19:19:47 GMT

Deric,

You keep saying that about home version of Windows. I'm pretty sure you can install it on any Windows version as long as it is XP, Vista or 7.

I have access to an enterprise version of Windows XP Pro. I'll try it in Virtual PC.

EDIT: Ghost 15 installed perfectly in Windows XP Professional. This is a version of Windows XP that does not require activation so I would assume it is an enterprise version, correct? As far as I know all home versions not installed by a OE manufacturer require activation.

Re: Unable to load dll error Ghost 15.0

DStain — Mon, 11 Jul 2011 20:41:37 GMT

Red,

perhaps my terminology is wrong, I say that because I tried to install Ghost 15 on a mate's computer for a 30 day trial and it failed to install.

He bought the pc from a shop in town and I think the supplier had installed one of a batch of Vista O/Ss, the only way I could back it up for him was to use Ghost 2003 MS-DOS which does a cold image.

To look at the screen you can't tell whether it is not a "Home" version, the only way I found out was to try his disks on my test machine and it was only then when it was loading that I could see a difference in the UI as the installation progressed, do you see what I mean?

Deric

Re: Unable to load dll error Ghost 15.0

redk9258 — Tue, 12 Jul 2011 00:05:52 GMT

I don't see why it won't install. Norton don't care how Windows is licensed. I would like to see screen shots of the install failing. It probably has to do with the Windows installer or .NET framework being corrupted.

Re: Unable to load dll error Ghost 15.0

DStain — Tue, 12 Jul 2011 07:52:31 GMT

Red,

I will be seeing my friend this afternoon and I will try it again and post the shots from his pc.

Deric

Re: Unable to load dll error Ghost 15.0

DaveH — Tue, 12 Jul 2011 09:15:55 GMT

The only OS's that Ghost will not work on (since XP), are the server operating systems.

Windows Home Server, Windows Server 2003, 2008, 2008 R2, etc.

Re: Unable to load dll error Ghost 15.0

DStain — Tue, 12 Jul 2011 14:32:33 GMT

Red,

My mistake, Ghost 15 will load ok but it wouldn't complete the backup see pic.It has been 18 months since I tried it so sorry for the misleading comments.

Last time if I remember it wouldn't go past 11% before it failed, this time it got to about 70%.

Deric

Re: Unable to load dll error Ghost 15.0

DStain — Tue, 12 Jul 2011 15:29:34 GMT

Dave said,

The only OS's that Ghost will not work on (since XP), are the server operating systems.

Windows Home Server, Windows Server 2003, 2008, 2008 R2, etc.

Dave,

I admit I got it wrong, see message 10, it will install but it won't backup because it is a server operating system?, I don't know, all I know is that it is different to the retail version we use at home.

Deric

Re: Unable to load dll error Ghost 15.0

redk9258 — Tue, 12 Jul 2011 17:48:32 GMT

Deric,

It looks to me like there may be a problem with the files being written. Is the backup going to USB? Can you route the backup to a HDD connected directly to the motherboard?

I think I've read about Intel drivers causing issues. Any involved?

Re: Unable to load dll error Ghost 15.0

DStain — Tue, 12 Jul 2011 18:49:30 GMT

Red,

Yes both backups were going to a USB drive, I had to hang a HDD off the motherboard to get Ghost 2003 MS-DOS to back it up.

I don't know about the Intel drivers to be honest.

I normally pop round to see this friend on a Tuesday afternoon so if you want me to try hanging a HDD off the motherboard I may be able to call in perhaps on Thursday, I have put a 30 day trial of G15 on for him.

Deric.

Re: Unable to load dll error Ghost 15.0

redk9258 — Tue, 12 Jul 2011 22:32:58 GMT

Try disconnecting any extra USB stuff first...hubs, printers, etc. I'll bet it will complete a backup with a HDD connected directly to the motherboard.

Re: Unable to load dll error Ghost 15.0

DStain — Wed, 13 Jul 2011 15:35:55 GMT

Red,

while the iron was hot I thought I would see if my mate would let me try another backup this morning and he very kindly consented.

I tried two runs, the first with all USB devices connected and it hung at 78% and the second run with all USB devices disconnected and it hung at 84%.

In both cases it had reached the stage "Validating recovery Point Data" and I had to force a shut down,rebooted and ran RPB and it verified the file .v2i.

When I opened the folder Ghost 15 hadn't created the .sv2i file which means that it won't recover although the .v2i file is valid.

This machine is running Vista with plenty of power and memory and it has been activated, I have just installed G15 (30 day trial) on my test machine running XP Pro and all is well.

You did mention Intel drivers, how do I check for them, this is of course something I don't normally do so I am groping in the dark.

Deric.

Re: Unable to load dll error Ghost 15.0

redk9258 — Wed, 13 Jul 2011 15:49:56 GMT

The sv2i file is only an index file that tells Ghost how the partitions are laid out for easier recovery. You do NOT need it to recover the HDD. You will have to browse by filename instead of system. Did you ever notice that a cold backup does not generate a .sv2i file?

Look in Device Manager > IDE ATA/ATAPI controllers. Check the driver properties for the listed devices to see if they are Intel or Microsoft.

Also, do you have another external drive and cable that you could try? Maybe there is something about the one you are using.

Re: Unable to load dll error Ghost 15.0

DStain — Wed, 13 Jul 2011 18:54:49 GMT

Red,

Next time I pop round I will check the drivers,mine are pic1, regarding the HDD I am reading it now in the docking station see pic2.

I take your point with the .sv2i file so I can then try a recovery so I will let you know.

Yes I do have another drive, I have always got spare SATAs. about and likewise I will give it a try.

I did notice about a cold backup not generating a .sv2i file but I forgot, thanks for reminding me.

Deric

Re: Unable to load dll error Ghost 15.0

DStain — Thu, 14 Jul 2011 15:08:48 GMT

Red,

Funny old game ain't it,

I checked out the drivers and they are all Microsoft on my mates machine,I also tried another drive, a Sata 1 and it didn't like it.

However I did run a recovery with yesterdays image/recovery point created on a Sata 2 and it worked ok.

Although the machine hung at 84% validating the image,the file created was valid and it can be used in case of emergency so I am happy with that.

I have suggested the he buys a new drive so that I can fit it in his machine permanently, transfer his data to it and use for backup with Ghost 15.

Deric

Re: Unable to load dll error Ghost 15.0

redk9258 — Thu, 14 Jul 2011 15:49:56 GMT

Deric,

Can you open RPB from the SRD and do a verification to see if it hangs there too? That would tell you if it is a hardware or software problem since the SRD is running it's own OS.

Re: Unable to load dll error Ghost 15.0

DStain — Thu, 14 Jul 2011 16:00:40 GMT

Red,

I see what you are getting at but it will have to wait now till next Tuesday ( he has had enough of me this week) and I will give it a try and let you know, I am just happy now that G15 has backed it up.

Deric.