topic Re: Help Needed with Ghost 15.0 Restore in Other Norton Products

Help Needed with Ghost 15.0 Restore

dminches — Thu, 12 Apr 2012 13:57:05 GMT

I had a dreaded hard drive crash and I need to rebuilt my main drive from a saved Ghost image.

I am running Win 7 32 Professional 32 bit. I have an image saved on an external drive. There are 2 files there - drive C and system reserved.

When I boot from the recovery disk and select the images to restore it doesn't seem to allow me to select both files. I can restore the Drive C file with is about 80 GB, but then the restore terminates at the very end with an strange error "reached end of something". When I reboot I get the error "bootmgr is missing." I am assuming that this is because I haven't also restored the 2nd Ghost file.

So, my questons are:

1 - Should I be restoring both files? If so, why is it saying "invalid" when I select the system reserved file? Do I do them both at the same time? What options should I select for each file? Is there are guide for this?

2 - Should I just move forward and repair the boot sector with my Win 7 disc and that will recover my system?

3 - Something else I should be doing?

Thanks.

Re: Help Needed with Ghost 15.0 Restore

DStain — Thu, 12 Apr 2012 15:49:32 GMT

hi dminches,

If you boot with your SRD again and select "Analyze" and open My computer to find the external drive, select the recovery point and run a "Verify" on both files.

You must prepare your 80 GIG drive and run the "Image Transfer" again but this time select the SRP first and copy into unallocated space. Then run it again and select the main file again into unallocated space and that should boot ok. Have a read of this post Here for the necessary steps to take to prepare the drive.

Deric

Re: Help Needed with Ghost 15.0 Restore

dminches — Thu, 12 Apr 2012 16:21:19 GMT

Thanks for your reply.

I read the reference post. Those instructions seem to infer that you have a working system which would allow you to get to disk management. Right now I don't have a working system. Should I just select Delete when I point to the target drive to make it all unallocated space?

Re: Help Needed with Ghost 15.0 Restore

DStain — Thu, 12 Apr 2012 18:13:10 GMT

As long as the image files are valid, by all means try it to delete it because that is what you have to do in disk management.

Having said that I have always been able to prepare the target drive on a working system first.

Deric

Re: Help Needed with Ghost 15.0 Restore

dminches — Thu, 12 Apr 2012 18:29:20 GMT

Ok. I can try that. Again, when you say :prepare the drive" you mean to delete everything and end up with 1 large ulallocated space.

Re: Help Needed with Ghost 15.0 Restore

DStain — Thu, 12 Apr 2012 18:37:30 GMT

Yes that's right

Deric

Re: Help Needed with Ghost 15.0 Restore

Brian_K — Thu, 12 Apr 2012 18:50:41 GMT

dminches wrote:
When I reboot I get the error "bootmgr is missing."

dminches,

Are you still at this point? The restore has been successful. You can make this HD boot.

Re: Help Needed with Ghost 15.0 Restore

dminches — Thu, 12 Apr 2012 19:06:35 GMT

Yes. I haven't done anything else yet.

How do I fix this? Should I just go to my Win 7 disk and do a startup repair?

Re: Help Needed with Ghost 15.0 Restore

Brian_K — Thu, 12 Apr 2012 19:22:31 GMT

You are correct as that error implies you havent restored the SRP. But Win7 has been restored. The SRP contains the booting files and is needed for BitLocker. If you aren't using BitLocker you can create booting files in the Win7 partition and run without a SRP. That's how many of us run Win7.

Briefly...

Boot from a Win7 disc
On the Install Windows screen click Next
Repair your computer
Repair and restart
leave the Win7 disk in the tray

Boot from a Win7 disc again
On the Install Windows screen click Next
Repair your computer
dot in Use recovery tools....., Next
Startup Repair
Finish
Restart
remove Win7 disk and boot into Windows

You have to boot from the Win7 disc twice. Success?

Re: Help Needed with Ghost 15.0 Restore

dminches — Fri, 13 Apr 2012 12:50:06 GMT

Unfortunately, this did not work so I am back to square 1.

I have prepared the target drive on another computer so it is just unallocated space. However, when I boot in the recovery disk it does not see the drive as a potential target drive. Does it have to be formatted? What should I do so Ghost can see it? Is it a driver issue?

Re: Help Needed with Ghost 15.0 Restore

DStain — Fri, 13 Apr 2012 15:50:36 GMT

No don't format it that will create a drive letter, it must be all unallocated space.

What steps are you taking to "see" the target drive, I can't understand why you can't "see" it with the SRD.

When you boot up into the recovery screen click on "Analyze" and then Computer and open up to see the drives listed there.

In the meantime I will check it out in the next couple of hours.

Edit: Have a look in disk management on the other computer to see if it is listed there. right click on My Computer icon, Manage and disk management.

Deric

Re: Help Needed with Ghost 15.0 Restore

Brian_K — Fri, 13 Apr 2012 15:51:13 GMT

dminches,

What error do you now see when you try to boot Windows?

Re: Help Needed with Ghost 15.0 Restore

DStain — Fri, 13 Apr 2012 19:10:51 GMT

dminches,

When you boot up with the SRD and reach the recovery screen, click on "Analyze" there are 4 options, you can try "Check Hard Disk For Errors" see if it is there, you can select "Open Command Prompt" and type in - Diskpart - and enter.

Then type in - List Disk - and enter and see if diskpart lists it.

If you can then see the drive you can use diskpart to prepare the drive. I must admit my experience with dispart is limited because I use Fdisk, but BrianK will talk you through it if need be.

Deric

Re: Help Needed with Ghost 15.0 Restore

dminches — Wed, 18 Apr 2012 13:44:07 GMT

The issue I am having which I can't seem to get past is that my back up has 2 files - the main file and the system reserved file. Ghost is giving me an "invalid" error when I select the system reserved file. So, if I only restore the main file I can't get the drive to boot even if I use system restore on my Win 7 CD.

I don't understand why it won't allow me to restore the system reserved file.

Re: Help Needed with Ghost 15.0 Restore

DStain — Wed, 18 Apr 2012 14:28:11 GMT

dminches wrote:
The issue I am having which I can't seem to get past is that my back up has 2 files - the main file and the system reserved file. Ghost is giving me an "invalid" error when I select the system reserved file. So, if I only restore the main file I can't get the drive to boot even if I use system restore on my Win 7 CD.

I don't understand why it won't allow me to restore the system reserved file.

Could you please post a pic of your Disk Management so that we can have a look at your drive setup.

Right click on Computer icon, Manage and Disk Management and open up to full page. Use the snipping tool to take a snap shot and post it using this option

Deric

Re: Help Needed with Ghost 15.0 Restore

dminches — Wed, 18 Apr 2012 14:34:45 GMT

How do I do this if I can't boot into my system? All I have is a Ghost recovery disk and a Win 7 disk. I don't have a functioning PC.

Re: Help Needed with Ghost 15.0 Restore

DStain — Wed, 18 Apr 2012 14:45:55 GMT

Sorry,

I must be loosing it, need to think it through over a cup of tea.

Deric

Re: Help Needed with Ghost 15.0 Restore

DStain — Wed, 18 Apr 2012 14:56:39 GMT

Have you checked out both of the .v2i files with the browser to make sure that they are valid to use?

When you boot up with the SRD and "Analyze" you should see your backup drive containing the recovery point.click on one file at a time to Varify them.

Deric

Re: Help Needed with Ghost 15.0 Restore

DStain — Wed, 18 Apr 2012 15:11:40 GMT

Did you carry out Brian's instructions to the letter using your Win 7 DVD?

Deric

Re: Help Needed with Ghost 15.0 Restore

dminches — Wed, 18 Apr 2012 16:22:14 GMT

Deric, every time I do a back up 2 files are created. When I boot iusing the recovery disk and select a recovery point both files show up. However, it won't allow me to select the system reserved file. It always says "invalid."

I followed the Win 7 process and still get an error telling me to insert a boot disk once I remove the Win 7 disk.