topic Ghost 14 - Recovering Multiple Partitions? in Other Norton Products

Ghost 14 - Recovering Multiple Partitions?

TravisH — Wed, 10 Sep 2008 21:26:24 GMT

I cannot restore multiple partitions to a single physical drive using Ghost 14.

I have a laptop named MAX which has 1 physical drive with 3 partitions labeled C: D: E: respectively. MAX is running WinXP SP2.

I used Ghost 14 to create a backup of the entire drive as described in Chapter 6 "Backing up entire drives" of the User Guide.

Recovery points MAX.sv2i, MAX_C_Drive001.v2i, MAX_D_Drive001.v2i, MAX_E_Drive001.v2i were created and written to an external USB drive.

Then I attempted to recover entire drive as described in Chapter 14 "Recovering a computer" -

Boot with the SRD
Click on 'Recover My Computer' then 'Next'
Select 'System' then 'Browse'
Navigate to the USB drive, select the MAX.sv2i then 'Open' then 'Next'
Error dialog pops up over the 'Recover Points to Restore' screen:

      There are problems with some of the entries in the system index file.
      Entry 1: Error EC950006: The destination is not valid.
      Entry 2: Error EC950006: The destination is not valid.
      Entry 3: Error EC950006: The destination is not valid.
      Please select each entry with a problem and click on the Change button to resolve.

Click on 'OK'
In the 'Recover Points to Restore' screen, each .v2i file is listed but the Target drive for each is "Invalid".
When I select any the .v2i files then click on 'Change' then 'Next', I get another Error dialog:

Error EC95000F: Enter a valid recovery point filename to continue.
Error E0BB00B2: The image file file://..../MAX*.v2i has already been opened.

At this point I just hit 'Cancel'.

Restarting and selecting 'Filename' instead of 'System', I can restore each of the partitions separately but they just overwrite the previous restore instead of creating a new partition.

So ... how do you restore multiple partitions to a single physical drive?

Re: Ghost 14 - Recovering Multiple Partitions?

TravisH — Mon, 15 Sep 2008 19:14:35 GMT

Update:

Going back and using Partition Magic to create C: D: E: partitions yields the same error - "destination is not valid" - when using the "System" option.

Using the "Filename" option works but this now requires me to boot with another utility, create separate partitions, reboot with the SRD, and run Recover My Computer 3x to restore each partition.

Is there something I'm doing wrong or is Ghost 14 incapable of restoring multiple partitions in a single operation?

Message Edited by TravisH on 09-15-2008 12:13 PM

Message Edited by TravisH on 09-15-2008 12:14 PM

Re: Ghost 14 - Recovering Multiple Partitions?

Phil — Mon, 15 Sep 2008 19:05:50 GMT

Is this on XP or Vista? Which SP?

Re: Ghost 14 - Recovering Multiple Partitions?

Phil — Mon, 15 Sep 2008 19:06:42 GMT

Disregard. Missed that you already answered that.

Re: Ghost 14 - Recovering Multiple Partitions?

erik_carlstrom — Fri, 19 Sep 2008 21:02:23 GMT

What do you by using the "system" option? Are you saying you are trying to make C, D, and E primary partitions? You should only have one primary partition on a drive. The other two should be logical extended partitions.

Re: Ghost 14 - Recovering Multiple Partitions?

TravisH — Mon, 22 Sep 2008 19:57:50 GMT

Thanks for the reply.

Actually, you can have up to 4 primary partitions on a single drive but only one can be 'active'.

Or you can have a primary partition and one extended partition that is subdivided into logical partitions.

We've been using 3 primary partitions for C: D: E:.

But I will try again using one primary C: and one extended partition subdivided into 2 logical partitions D: and E:.

Re: Ghost 14 - Recovering Multiple Partitions?

TravisH — Wed, 01 Oct 2008 20:53:35 GMT

Unfortunately, nothing we've tried works. Ghost will simply not restore multiple partitions.

But we did solve the problem - we used ACRONIS.

Worked just fine, no issues at all.

We're very disappointed with Ghost and its lack of support and won't be using it any longer.

Re: Ghost 14 - Recovering Multiple Partitions?

Tim_Lopez — Wed, 01 Oct 2008 21:40:05 GMT

Hello TravisH,

Sorry for the frustrations caused by this. Please be assured that we are still committed to providing support for this issue. The last we had heard from this post, you were going to attempt to create one primary partition with 2 extended partitions. Unfortunatly, we did not get a response on the result from this until you had given up.

We apologize for the frustration in getting this issue solved, and are dissapointed that we were not able to help you further resolve these issues.

Please let us know if you would like us to proceed further to help resolve your issues.

Message Edited by Tim_Lopez on 10-01-2008 02:40 PM

Re: Ghost 14 - Recovering Multiple Partitions?

WaltG — Wed, 12 Nov 2008 15:29:49 GMT

Tim,

Although the original creator of this post has lost interest, this is still a problem. In my efforts to circumvent the issues I had encountered with NIS 2009 and Ghost (thread http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=15692,which you had reviewed), I constructed an environment with two operating system partitions (each primary, but one active and the other hidden. ). I use each partition to back up a quiesced version of the other. This works fine with Ghost 12, but does not work with Ghost 14. I receive the same errors TravisH received (EC95000F followed by E0BB00B2).

Multiple primary partitions is a perfectly legitimate configuration.

This appears to be a bug introduced in Ghost 14.

Please see the details in the thread link above.

Walt

Re: Ghost 14 - Recovering Multiple Partitions?

erik_carlstrom — Wed, 12 Nov 2008 17:20:56 GMT

I've sent you a private message.

Re: Ghost 14 - Recovering Multiple Partitions?

freddfarkl — Wed, 07 Jan 2009 00:31:48 GMT

Does anyone know of a fix for this that others can use besides the 1 person that received the PM about it? Frusterating that the answer to a big long thread of problems would not be answered for all to see! These newer versions of Ghost are just getting to be a pain!!

Re: Ghost 14 - Recovering Multiple Partitions?

erik_carlstrom — Wed, 07 Jan 2009 02:21:41 GMT

Not a secret. I don't have a solution, but require logs to be collected in order to investigate the issue. We now have a document on how to create the logs needed and you can send me a private message to get my email address so I can take a look at them.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090105115607EN

Re: Ghost 14 - Recovering Multiple Partitions?

WaltG — Wed, 07 Jan 2009 03:31:59 GMT

Erik,

Whatever happenned to the doc I collected and sent to you back in November? Never heard anything back.

WaltG

Re: Ghost 14 - Recovering Multiple Partitions?

freddfarkl — Wed, 07 Jan 2009 03:57:33 GMT

I figured it out on my own. Remove all partitions on the destination drive. If there are partitions on it, it won't work properly. Hope you get an answer on your problem WaltG, but I wouldn't hold my breath from the sounds of it!

Re: Ghost 14 - Recovering Multiple Partitions?

erik_carlstrom — Wed, 07 Jan 2009 17:05:21 GMT

Walt,

Unfortunately I have not received any responses from the developer taking a look at this, and unfortunately your email got lost in my Inbox. I apologize for this. I did notice some unusual items in your partition table. On your C drive I see 3 Primary partitions, including a very small Extended partition that is type 0F (102 MB in size). Is there a reason for this partition? You also have Unallocated space assigned as a Primary partition. It's likely that the reason for your issue is due to one or both of these items. You can use ptedit to manually edit the parition table or a utility like Partition Magic to modify these paritions. Be careful in editing the parition as a mistake can render the partition unbootable.

freddfarkl,

You can have partitions. There was likely an error in your partition table.

Re: Ghost 14 - Recovering Multiple Partitions?

pore_vinod — Wed, 07 Jan 2009 19:04:56 GMT

As freddfarkl has pointed out correctly, you need to have the destination drive unallocated if multiple partitions are to be restored.

Here is the procedure.

--Delete all the partitions on the destination drive and make it unallocated. Do not format the drive.
If you cannot boot into windows, you can use the Diskpart from DOS prompt in Symantec Recovery Environment. You will find a link to launch the DOS prompt under Analyse tab of Norton Ghost recovery window(version 12 & 14).

--Restore the C: drive with the options "Set drive active" and "Copy MBR". While selecting the destination, the destination drive will shown as "*\ unallocated". Do not select the option "Resize drive to fill unallocated space".

--After restoring C: drive, you can restore the other partitions in the remaining unallocated space one at a time.

Re: Ghost 14 - Recovering Multiple Partitions?

WaltG — Fri, 09 Jan 2009 03:16:33 GMT

Erik,

Thanks for the reply. I am disappointed, however, that this problem got lost in the shuffle.

The multiple Primary partitions are intended to hold individually bootable copies of an OS. Only one is visible, active, and bootable at a time. (Therefore this is NOT a Windows multi-boot environment, which I know you do not support.) The small extended partition holds DOS executables, such as PartitionMagic, which I have used for years to maintain and manipulate the status of the partitions. And as I mentioned in the doc I sent to you, the partition restore works fine with Ghost 12, quit working with Ghost 14.

Walt

Re: Ghost 14 - Recovering Multiple Partitions?

erik_carlstrom — Fri, 09 Jan 2009 17:17:15 GMT

The logs show quite a few partition errors. Can you check each partition for errors with Partition Magic? Was anything done to the partition setup in between using Ghost 12 and 14?

Re: Ghost 14 - Recovering Multiple Partitions?

sceptre — Sat, 10 Jan 2009 23:01:19 GMT

I'm wondering what the answer is here. I also have multiple primary partitions on my drive --- c: (vista ultimate), d: (xp Pro) and e: (data). I have used Ghost 14 to back the c: and d: drives to the "e:\Norton Backups When I need to restore the c: or d: drive in the future, will Ghost 14 work or give me an error?

Thanks

Re: Ghost 14 - Recovering Multiple Partitions?

erik_carlstrom — Mon, 12 Jan 2009 15:25:40 GMT

In the Ghost\Utility folder you should see a file called "Seast" and Partinfo. Seast is a utility that can collect a bunch of information. Partinfo outlines your partition table. Run Partinfo, you should see a text file created. Look for errors in that text file. If you see some, then you could have a problem on restore. No errors = good to go.