topic Re: Norton Ghost Vista Installation nightmare in Other Norton Products

Norton Ghost Vista Installation nightmare

barpos — Sun, 06 May 2012 12:56:51 GMT

Hi,

I've spent half a day trying to install Norton Ghost 15 on Vista w/out success.

The InstallShield Wizard installs Norton Ghost at about 75% completion and then stalls there although the green progress bar is been swiped over via a white phatom block.

This laptop had just Vista freshly re-installed with ALL updates from Microsoft.

Any ideas?

-Ron

Re: Norton Ghost Vista Installation nightmare

dickevans — Sun, 06 May 2012 13:15:59 GMT

Hi,

Vista x32 or Vista x64?

Any security programs installed or preinstalled?

You could try downloading from here: www.norton.com/nu15

Re: Norton Ghost Vista Installation nightmare

barpos — Sun, 06 May 2012 13:42:52 GMT

32-bit

Microsoft Security Essentials is running.

Re: Norton Ghost Vista Installation nightmare

barpos — Sun, 06 May 2012 14:31:06 GMT

the linke you provided me with is for Norton Utilities 15, not Ghost 15.

Re: Norton Ghost Vista Installation nightmare

barpos — Sun, 06 May 2012 14:49:21 GMT

I'm now getting an error:

Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Custom action uninstallGenericMountDriver.B24ECCE6_686C_4EE4...

Re: Norton Ghost Vista Installation nightmare

dickevans — Sun, 06 May 2012 18:23:07 GMT

barpos wrote:
the linke you provided me with is for Norton Utilities 15, not Ghost 15.

Sorry, My bad

http://www.norton.com/ng15 here's the link for Ghost

Re: Norton Ghost Vista Installation nightmare

dickevans — Sun, 06 May 2012 18:28:30 GMT

barpos wrote:
I'm now getting an error:

Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Custom action uninstallGenericMountDriver.B24ECCE6_686C_4EE4...

Hi,

Not sure what's happening. Suggest that you check in the Programs and Features area and make sure that no part of Ghost is listed. Do a control panel uninstall if you find anything. It might not hurt to run the Norton Removal Tool found here:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080710133834EN_EndUserProfile_en_us&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb just to be sure that there's nothing hiding in a dark corner.

Make sure that you have downloaded and installed all of Vista's updates. Reboot and try from the download site.

Re: Norton Ghost Vista Installation nightmare

barpos — Sun, 06 May 2012 18:44:51 GMT

Yes, by using the Norton Removal tool I was able to get rid of the error message. No more errors, but nonetheless the installation seems to stall at about 85% of the process.

I got my download from ftp://ftp.symantec.com/plublic/english_us_canada/linked_file/Ghost/NGH1501_AIIW...

Thanks!

-Ron

Re: Norton Ghost Vista Installation nightmare

dickevans — Sun, 06 May 2012 19:06:41 GMT

barpos wrote:
Yes, by using the Norton Removal tool I was able to get rid of the error message. No more errors, but nonetheless the installation seems to stall at about 85% of the process.

I got my download from ftp://ftp.symantec.com/plublic/english_us_canada/linked_file/Ghost/NGH1501_AIIW...

Thanks!

-Ron

Ron,

Have you run a full scan with MSE or Malwarebytes free scanner found here: http://www.malwarebytes.org/products/malwarebytes_free ? I don't think the free scanner and MSE conflict. I know that it's Norton compatible.

Re: Norton Ghost Vista Installation nightmare

barpos — Sun, 06 May 2012 21:02:53 GMT

I've run MSE. When I attempt to install Ghost, I've noticed two instances of the install process. I always have to cancel one instance.

-Ro n

Re: Norton Ghost Vista Installation nightmare

dickevans — Mon, 07 May 2012 00:49:10 GMT

barpos wrote:
I've run MSE. When I attempt to install Ghost, I've noticed two instances of the install process. I always have to cancel one instance.

-Ro n

Ron,

You're not authorized to do my bogus double click trick:smileysad:. I had to spend a considerable amount of time and cheese to train my mouse to do that. :smileywink: Now I have a mouse that can't stand cheese and won't perform tricks like that. It took a good cleaning of the lens and the body to make it think all was well. A clean pad completed the process.

This may not help but that type of activity is usually mouse related. If you can go through the process mouse free and it works you will confirm that the mouse is mousing you around.

Re: Norton Ghost Vista Installation nightmare

barpos — Mon, 07 May 2012 01:17:42 GMT

Hehehe, I'm not using a mouse. <sorry> I'm using a laptop. Anyhow, I'll try again.

Re: Norton Ghost Vista Installation nightmare

barpos — Mon, 07 May 2012 02:02:08 GMT

Ok, I tried again, but this time I made sure I didn't double click. And that gave me an error message saying that another instance was running. Couldn't see one on the taskbar, so I rebooted. Upon re-entering Windows, it automatically launched Norton Ghost and it ran okay. So, I guess the installation was completed despite the progress bar showing otherwise.

Thanks for your help.

-Ron