topic Ghost 14 on Vista, drive copy failed in Other Norton Products

Ghost 14 on Vista, drive copy failed

CraigK — Tue, 16 Sep 2008 16:33:00 GMT

I have a new HP Laptop with Vista Home Premium SP1 64-bit operating system. The internal drive in the laptop is a 320GB. I purchase a new WD Passport external 320GB usb drive. I installed a new copy of Ghost 14 and ran the LiveUpdate and it did update Ghost to 14.0.3.28361

I attemped to copy the C: drive to the external F: drive using these options:

Check both drives for file system errors

Set Drive Active

Copy MBR

The backup ran for a bit over 2 hours and said it was 99% complete and gave these errors from the log file:

Error EC8F17B3: Cannot complete copying of (C:\) drive. Error EC8F0409: Cannot copy source drive to destination location. Error E0BB0061: Win32/Win64 API [WindowsComputer::AddMountPoint] SetVolumeMountPointW( F:\, \\?\Volume{9f766c56-8371-11dd-93c0-001e6894e258}\ ) failed. Error EBAB03F1: The directory is not empty.
Details: 0xE0BB0061
Source: Norton Ghost

It left the external drive with no drive letter assigned. I used Windows to assign F: so that I could take a look at the drive contents. The F: drive shows 85GB used space, while my source C: drive shows 127GB used, so clearly a lot of stuff did not copy over to the external drive.

I hoped that I could duplicate my C: drive to the external drive so that my disaster recovery could be to swap the drives.

Any help you can provide will be greatly appreciated.

Re: Ghost 14 on Vista, drive copy failed

Instructor — Tue, 16 Sep 2008 21:10:49 GMT

When you got to Destination partition type did you select primary partition or a logical partition? Did you enable or disable "Resize drive to fill unallocated space?

Re: Ghost 14 on Vista, drive copy failed

CraigK — Wed, 17 Sep 2008 04:31:20 GMT

Both selections were greyed-out so that I could not make a selection. Ghost created on the new drive a primary partition and the new partition was larger than the C: partition I was copying by 11MB.

Re: Ghost 14 on Vista, drive copy failed

Tony_Weiss — Mon, 22 Sep 2008 22:21:15 GMT

Searching the Symantec Knowledge Base, I found the following document that might help:

http://service1.symantec.com/SUPPORT/powerquest.nsf/0/0426f8f401d3b928652574ab006c2119

Please let me know if this helps. Thanks!

Re: Ghost 14 on Vista, drive copy failed

CraigK — Tue, 23 Sep 2008 15:31:43 GMT

I chose the Ghost options to run chkdsk on the source drive and the destination drive. So I don't need to run it separately, do I?

I ran chkdsk on each drive after Ghost failed, and my source drive was OK, but my destination drive was repaired.

I may run a low level format of the destination drive and attempt to run Ghost again. I'm busy, so it may take me a few days to get to this.

Re: Ghost 14 on Vista, drive copy failed

CraigK — Mon, 29 Sep 2008 05:47:08 GMT

I reformatted the destination drive. And I ran the Ghost drive image attempt again. And you may not believe me, but it worked without errors this time :smileyhappy: And I still cannot explain why it did not work the first time.

I inspected the drives afterwards, and the destination drive had 0.5Gb fewer bytes used than the source drive. But I may assume that this is due to block size issues rather than to missing data. Let me know your opinions regarding this thought if you have comments to add to the thread.