07-14-2008 11:37 AM
There's a new feature we've just implemented for the "Norton Forums BETA" - Kudos!
Kudos are a way for you to give approval to content that you think is helpful, well-formed, insightful, or otherwise generally valuable in the community. When you give kudos to a message, you are not only offering a thumbs up for good content, but also a pat on the back to its author. Kudos also allow Moderators and Administrators to identify and organize the content that you are likely to find most relevant.
Here's how you do it: Simply click the "Kudos!" button to give a kudo to the message and its author. The author of a message cannot kudo his/her own messages; Also, you can only kudo a message once.
If you have any questions or concerns about this new feature, please let us know on the Forum Feedback Board. Thanks!
09-12-2008 10:13 PM
A: There are several purposes.
- Users seeking knowledge from the forums are able to tell which answers have been well received by others. An answer with kudos has been seen as valuable to other users.
- By giving well deserved kudos, you are encouraging the author by giving them a thumbs up or pat on the back. Authors that receive kudos understand that their time and effort is appreciated by other users and are more willing to share their knowledge and contribute in other places.
- Finally, the kudos count positively affects forum search results. The search scoring system (algorithm) used by the forum is very complex, so seeing this effect in search results may be difficult. However, an answer with kudos will be returned higher in the search results list than an identical post that has no kudos. (Note: ‘Solved’ or ‘Solution’ posts also have this effect.)
- There are also kudos leaderboards in various places in the community that will help you locate the best posts and threads, as voted by others users like you.
Q: I gave a kudo that I did not intend. Can I remove it?
A: Absolutely. Kudos that you gave to another user’s post can be retracted by using the Options menu (top right corner of message) and selecting 'Revoke my kudos from this message'.
Q: There is a kudo on one of my posts, but the post was not "helpful, well-formed, insightful, or otherwise generally valuable in the community" like the announcement said, so how do I remove that kudo?
A: You can't. Kudos that were given to you by another user can't be refused. Normally the moderators won't remove these either. The value of one kudo will tend to be very minor as the total number of kudos in the system continues to increase over time. Single kudos fade, more kudos make the thread stand out or shine.
Q: There is a post that is really poorly written. Someone gave it a kudo as a joke, and others seem to have caught on to the joke. Is there anything that can be done?
A: When evaluating content of a post in the forum, please take into account that this is a global community. We have many forum users from around the world whose native language is not American English, however we currently only have English based forums. Kudos should be based on content and not on word choice.
That said, if you still think there is an abusive situation that we have not caught, please click ‘Report Abuse to Moderator' in the lower right hand corner of the post, and let us know so that the moderation team can investigate.
Q: There is a thread or post that does not have a kudos badge or it seems to be broken, de-selected, or grayed out, why is that?
A: We really don't do it often, but moderators do have the ability to remove the kudos badge from a specific thread or post (typically these are ‘read only’ announcement type posts). We can also freeze the kudos on a post or thread, meaning the kudos can no longer be changed. In the rare cases where we have taken such action, for privacy reasons, we often cannot provide you with information on why kudos have been frozen.
Q: I see a post that everyone should kudo. Can I reply to the thread and tell everyone to kudo it?
A: No. Please don't ask other users to kudo any message (whether it is yours or another user’s). For this system to work the way it is intended, each user must choose on their own whether to give a kudo, without being influenced by other users. We will remove any post asking others to kudo a message, and depending on the circumstances, we also reserve the right to take other actions.
Q: I see a post and I want to give it 10 kudos, but I can only do it once. Why is that?
A: Each user can only give each post a single kudo. That’s the way the system was designed to work.
Q: I have a good friend in this community. I’m going to kudo everything they post because I like them. That’s OK, isn’t it?
A: No. You should only kudo posts that are “helpful, well-formed, insightful, or otherwise generally valuable in the community”. Using kudos in the manner described can be considered kudo abuse, and you may lose your ability to give a kudo on any post. One more thing on the subject of kudo abuse - don’t create a second account to kudo your own posts. We have tools to identify this type of abuse and will take appropriate action based on the circumstances.
We hope you find this function useful and that it enhances your enjoyment of the community! Thanks and Happy kudo-ing to ya!