Norton Live: Your Lovable Tech Support Buddy, Only You Haven't Met Them Yet

by ‎12-02-2011 10:15 AM - edited ‎12-02-2011 10:15 AM

“Why won’t it print??”


“What’s taking this thing so long?”


“Plug-in? What’s a plug-in?”


As the weather turns colder, and our families spend more time at home, there’s usually one topic we can all agree on: there’s something wrong with the computer. Too slow? Prone to crashing? Fan running far too hot or loud on your laptop or desktop? For many of these common computing woes it might seem the only thing to do is chuck the computer and get a new one .Some people take the concept of “chucking” to the literal extreme. Take a look:




Ah catharsis can be beautiful but if your wallet is as lean and mean as mine, you’re probably trying to squeak a few more years’ use out of your family computer. Or with a child about to go to college, you were perhaps saving to get them a spiffy new laptop. Either way, you’ve got to get the old family workhorse in better shape. And with the holidays upon us, many people will be getting new devices like smart phones, tablets, and new printers and might have trouble setting them up. It can be frustrating and if you don’t feel confident fixing it or your tech savvy friend is away on vacation, you may even feel alone.


Good news, there’s a service from Norton that can handle every one of those scenarios and do it over the internet.  We’ve got the most highly trained, kind and gentle folks standing by. They speak your language, understand your situation and can either guide you to the solution to get your computer tuned up or will remotely take over, while you just watch and learn. I’ve used the service myself and have to admit I was surprised when the tech diagnosed our computer’s CPU fan was overworked and asked me if we had long-haired dogs. Was he a mind reader or was the webcam on? No, but the tech in Seattle figured out we probably had some doggy dust bunnies clogging the works and he was right. A little vacuuming and some other remote adjustments the tech made helped our old computer keep on truckin’.


You know how you have your phone list posted with important contacts like the babysitter, pediatrician, school and pizza delivery numbers listed? I’d recommend posting this phone number (Norton Live: 1-855-294-3750) next to the family computer for similarly urgent needs. You never know when you might want trustworthy tech help, 24/7 and from a brand you can trust. For now, just visit our Facebook page to get more information:

by Margie94 on ‎12-03-2011 09:26 AM

Hello, I have a question but I am having a hard time seeing where to post it. Can you help? Thanks.

by on ‎12-07-2011 01:25 PM

Hi Margie,

you can email me your question at and i'll see what i can do. Otherwise, if it's a technical issue, it might be better to post on our forum for the related product you are having trouble with. 


best, Marian

by mohamadalg on ‎12-08-2011 10:24 AM

تفعيل الانتي فايروس نورتن في حاسبتي لانه متوقف عن العمل

by lindaalleman on ‎12-09-2011 01:16 PM

i am having issue:  SONAR advanced protection.  at risk 

for 2 days norton has uninstalled and reinstalled and still no fix

by leslie50 on ‎12-10-2011 05:50 PM

Hi, I can't get my norton to configure  my login and passwords.  HELP!!!!!!!!!!!!!!!!!:smileysad:

by grannytwo on ‎12-13-2011 07:58 AM

Hi how do you sign in to the secure backup?

by Administrator on ‎12-15-2011 02:05 PM
by Administrator on ‎12-18-2011 11:01 AM
This post has been moved to the forum devoted to Norton Internet security.
by Administrator on ‎12-20-2011 09:39 AM
This post has been moved to the "Other Norton Products" board.
by Administrator on ‎12-22-2011 08:26 AM
by bobby-48 on ‎12-24-2011 05:42 PM

My 360 product came with ability to install on up to 3 computers .. I have installed it on two home pcs .. Can i use the last one on my laptop and will it be protected where ever i am ?

by on ‎01-02-2012 11:16 AM

Hi there,

I just noticed all these comments here that really should be posted in our fabulous user forum: Pick your product, click on the link and search for your question. Chances are another customer has already asked it and it's been answered. And if not, you'll get a speedy reply from other users and our team. 


For Bobby-48, and anyone else wondering about this, you can use your Norton 360 on a laptop just as you would any other computer. To add your product to another computer, just follow the instructions on this page:


Cheers and Happy New Year!