07-30-2012 08:51 AM
Fixed when I tried my macro shortcut just now ....
Did we always get that popup about only showing secure content with buttons that IE puts up?
I do not get it from the Chat link in IE 9 (with or without Compatability Mode)
07-30-2012 10:26 AM
As some of you have confirmed, this issue should be fixed. If http://www.norton.com/chat page still doesn't come up, please let me know. Thanks.
07-30-2012 08:20 PM
07-31-2012 10:58 AM - edited 07-31-2012 03:05 PM
I've tried to reproduce the issue, but I'm not seeing it with Internet Explorer, Firefox, or Chrome. Just to clarify, when you visit http://www.norton.com/chat, you don't see the screenshot below, correct? What do you see? Also, which browser are you running (Firefox, Internet Explorer, Chrome)? Is anyone else seeing this problem? Thanks.
[edit: fixed broken link]
07-31-2012 11:28 AM
I went thru the Live Chat procedure yesterday in another thread (which you maybe interested in with regards to helping folks in Malyasia) - anyway, you can go to the following link and see what I was seeing from Chat:
07-31-2012 01:14 PM
Just to clarify, when you visit http://www.norton.com/chat, you don't see the screenshot below, correct?
Because there is a comma (,) included at the end of your link, that is causing a Error: Page Not Found, to happen.
When using the link you provided in THIS POST, the correct chat page comes up. I don't know if that's where the member was having trouble or not.
Either way the page is no longer blank as it was.
07-31-2012 03:08 PM
Ahh, good catch. Thanks Ed.
I've made the correction -- booksbenji, can you try the link below?
07-31-2012 04:06 PM - edited 07-31-2012 04:20 PM
I don't get that screenshot, I go to strait to win IE and a blank scrceen w/Win IE when I start chat!!!! Using Dell Dim 4600, IE8, Win XPsp3, norton 360 6.0. Also Since 2 am this morn Norton Qick fix has been running nothing is fixed(2,112 Items scanned), 3 service #'s from yr chat rm(0220424, 04221166,04221701) NONE HAS BEEN RESOLVED!!!!