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[yank Trojan Terminator]

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huwyngr wrote:

Fixed when I tried my macro shortcut just now ....

Did we always get that popup about only showing secure content with buttons that IE puts up?

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I do not get it from the Chat link in IE 9 (with or without Compatability Mode)

[Tony_Weiss Administrator]

As some of you have confirmed, this issue should be fixed. If http://www.norton.com/chat page still doesn't come up, please let me know. Thanks.

[smithy Super Virus Trouncer Mobile Master (Norton Mobile Users Discussion Forum)]

Hi all

Just had a chance to test the Live Chat URL  

www.norton.com/chat 

http://www.norton.com/chat

All is OK for me know have tested with FireFox, Chrome and Internet Explorer

latest up to date version browsers.

That should now make it easier when supplying the link to assist  Forum users.

Cheers.

[booksbenji]

I'm having the same problem this pm, Tony!!!! what 2 do?

[Tony_Weiss Administrator]

Hi booksbenji,

I've tried to reproduce the issue, but I'm not seeing it with Internet Explorer, Firefox, or Chrome. Just to clarify, when you visit http://www.norton.com/chat, you don't see the screenshot below, correct? What do you see? Also, which browser are you running (Firefox, Internet Explorer, Chrome)? Is anyone else seeing this problem? Thanks.

[edit: fixed broken link]

[yank Trojan Terminator]

Hi Tony,

I went thru the Live Chat procedure yesterday in another thread (which you maybe interested in with regards to helping folks in Malyasia) - anyway, you can go to the following link and see what I was seeing from Chat:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Remaining-activation-not-working/m-p/...

Cheers

[Edjr60 Super Phishing Phryer]

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Tony_Weiss wrote:

Hi booksbenji,

Just to clarify, when you visit http://www.norton.com/chat, you don't see the screenshot below, correct?

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Hi Tony,

Because there is a comma (,) included at the end of your link, that is causing a Error: Page Not Found, to happen.

When using the link you provided in THIS POST, the correct chat page comes up. I don't know if that's where the member was having trouble or not.

Either way the page is no longer blank as it was.

Thanks,

Ed

[Tony_Weiss Administrator]

Ahh, good catch. Thanks Ed.

I've made the correction -- booksbenji, can you try the link below?

http://www.norton.com/chat

Thanks.

[booksbenji]

I don't get that screenshot, I go to strait to win IE and a blank scrceen w/Win IE when I start chat!!!! Using Dell Dim 4600, IE8, Win XPsp3, norton 360 6.0. Also Since 2 am this morn Norton Qick fix has been running nothing is fixed(2,112 Items scanned), 3 service #'s  from yr chat rm(0220424, 04221166,04221701) NONE HAS BEEN RESOLVED!!!!