Forum Feedback

[PC_confused Super Phishing Phryer]

 About a week ago, I developed a problem I only see when I try to shutdown the NIS/NAV Community Forum site.  After reading the post that look interesting and then I click on the red X, to exit.  The program exits, then the hourglass comes on and the program starts up again?  I click on the red X again and the site closes, the hourglass comes back on and then the program restarts?  After this third time, I can click on the red X and the program does close down.  This is the only site acting like this, scans are clean, no redirects, and nothing else seems unusual.  When I go to "Task Manager" and look at "Applications" it only shows one instance of the Norton Community showing.  It doesn't restart everytime, but quite often.  What else could I check?

[dickevans Super RootKit Eradicator]

---

PC_confused wrote:

 About a week ago, I developed a problem I only see when I try to shutdown the NIS/NAV Community Forum site.  After reading the post that look interesting and then I click on the red X, to exit.  The program exits, then the hourglass comes on and the program starts up again?  I click on the red X again and the site closes, the hourglass comes back on and then the program restarts?  After this third time, I can click on the red X and the program does close down.  This is the only site acting like this, scans are clean, no redirects, and nothing else seems unusual.  When I go to "Task Manager" and look at "Applications" it only shows one instance of the Norton Community showing.  It doesn't restart everytime, but quite often.  What else could I check?

---

Hi,

What scans have you run? Sounds like something Malwarebytes could get its teeth into

http://www.malwarebytes.org/products/malwarebytes_free

[PC_confused Super Phishing Phryer]

Hi Dick and thank you for your suggestion.  I run scans with NIS 2012, Malwarebytes' and SUPERAntiSpyware and nothing unusual was found.  Just a couple of tracking cookies from a website I usually go to (They seem to know how to get past the cookie blockers in IE8).  I think it odd that it only happens with the Norton Community, that is the part that has me puzzled.  I've gone to other Forums and when I click on the red X, they shutdown.  Is it usual to have 2 ccsvchst.exe processes and 8  svchost.exe processes.

[SendOfJive Norton Fighter]

Hi PC_confused,

Please see the following Microsoft article for problems with Internet Explorer restarting:

http://support.microsoft.com/gp/pc_ie_intro

[PC_confused Super Phishing Phryer]

SendOfJive, thanks for the suggestion.  I read though the procedures and tried putting Norton.com in the Compatibility Settings.  I have not had to close this Forum three times yet, but it sure slowed opening and changing pages.  I took almost 35 seconds to open this window, so I could reply.  Hum...  have to close the website three times or put up with the slow speed?  What a decision. 

[PC_confused Super Phishing Phryer]

 I think this screen is causing the delay.  If you look at the left bottom, I think it is showing some images are being loaded?

[SendOfJive Norton Fighter]

Hi PC_confused,

While 35 seconds for a page load is pretty slow, it is, unfortunately, not unheard of for this site - although some days are better than others.  There is a lot of scripting and loading of content from third party sites (gstatic is content from Google).  Stay with it for a day or two to see if it improves.  This site is not going to load quickly, but it should do better than half a minute.  It might help to clear your browser cache and flush the DNS cache.

[peterweb Worm Eliminator]

Did you try your scans in Safe Mode? This sometimes finds malware that can hide behind running Windows processes, that do not get loaded in Safe Mode

[PC_confused Super Phishing Phryer]

Thanks for the suggestion, peterweb, but the scan showed up clean.  I think I've narrowed the problem down to something in IE8.  I just uploaded Mozilla Firefox 13.0 and it only takes about 2 seconds to load the Community pages.  I tried resetting IE8 to the default condition, but it didn't seem to help.  I don't think upgrading to IE9 will help, because I think I read somewhere that IE9 didn't work with XP PC's very well.  They recommend at least Windows 7.  I'll keep digging..

[SendOfJive Norton Fighter]

You cannot use IE9 with Windows XP.