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[delphinium Norton Fighter]

This is something that recurs every once in a while, and there may be no real answer for it.  I am noticing more posts with a request to the OP to click solution.  (I am NOT pointing fingers)  There is a need to have the solutions marked, if tastefully possible, so that the solution shows in a search.

Having said that, when I do a search, knowing that not all solutions are clicked, I read them all that pertain to the problem I am researching.  Often the answer is in an unclicked post.  So, I have to ask myself how important clicking solution is in the general scheme of things. 

If all threads were solved, it also serves little purpose as, often as not, the OP clicks his/her own post whether it was the solution or not, or later says that it didn't work after all.

Another problem is that if four helpers are all posting on a thread and asking for the solution, how does that look to the OP?  Since the kudo count and the solutions count are included in the ranking stats it does tend to encourage "fishing for compliments."

What I found slightly more tasteful (and again, I just may be old school) was for some other unrelated person to view the posts and if called for, recommend that the OP choose the post most helpful and click solution.

Any thoghts on the matter?

[dickevans Super RootKit Eradicator]

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delphinium wrote:

This is something that recurs every once in a while, and there may be no real answer for it.  I am noticing more posts with a request to the OP to click solution.  (I am NOT pointing fingers)  There is a need to have the solutions marked, if tastefully possible, so that the solution shows in a search.

Having said that, when I do a search, knowing that not all solutions are clicked, I read them all that pertain to the problem I am researching.  Often the answer is in an unclicked post.  So, I have to ask myself how important clicking solution is in the general scheme of things. 

If all threads were solved, it also serves little purpose as, often as not, the OP clicks his/her own post whether it was the solution or not, or later says that it didn't work after all.

Another problem is that if four helpers are all posting on a thread and asking for the solution, how does that look to the OP?  Since the kudo count and the solutions count are included in the ranking stats it does tend to encourage "fishing for compliments."

What I found slightly more tasteful (and again, I just may be old school) was for some other unrelated person to view the posts and if called for, recommend that the OP choose the post most helpful and click solution.

Any thoghts on the matter?

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Thoughts,

It would be very nice if there were some way to identify the solution - regardless of what the thread author clicks. It would make searches for answers much easier.

I try not to fish. I would also find it useful to know if another person - regardless of rank is currently responding to a message. It happens often enough that we seem to be stepping on each other.

I'm guilty of reading through a thread and seeing that the problem is solved and posting to request that the author select the solution message and mark the problem solved. I'm not sure how to get a better percentage of threads marked. Getting them marked is very helpful to me. In many cases I suspect that the author does not know that he/she is the only person who sees the button and can click on it. Might be something that can be added somewhere as a polite 'nag'.

Turkey time - bye for now

[Andmike]

My assumption had been that there are so many posts in some forums that it was helpful to those trying to help, to know which ones no longer needed their attention.  Therefore encouraging people to mark "solved" was a good idea.  It might have also helped others to find a solution.  However as delphinium and others obviously are adept speed readers (and thinkers) and many solved posts are never marked, she has a point.

As for fishing for points..I thought the discussions in another thread had shown that no one knows what real effect solutions have on titles (and what are titles apart from an interesting insight into the mind of their creator) and something more seems to be needed in the creation of Gurus.

So I don't see it as a concern.

[yank Trojan Terminator]

I very seldom search for "solved posts". 

WHY??

- I find it a waste of my time as most are incorrectly marked with the solution (OP marks their -"that worked - thanks" post as the solution). 

- There are also many posts where the OP never comes back, but three other people have had problems, asked for help and were in fact solved in the thread and it never gets marked as solved.

- I often find posts marked as "solutions" that are not solutions.  I actually think it was on some of Dick's  requests for folks to "tidy up the board by marking something solved" and the OP flagged his request as the solution. 

- I also find folks who have apparently searched for solutions, referenced them and in fact the solution was not for the "exact same problem" - but folks searching for the the prestiage (??) of having a post marked as a solution are copying, posting and hoping it will solve the "other problem".

- Perhaps my favorite complaint about "solutions" is when a user posts an answer, and the exact same answer is followed up by a Guru, or Norton empoyee and the OP marks the followup as the answer, rather than the user's answer. 

Now delphinium mark my post as the solution, as I feel I need another soloution credited to me in my quest to being the biggest (no you can not use that word says the nanny filter) on the forums.  OK, PLEASE!!! (gotta be nice)

[Dave_Coleman]

If any of you find a thread where the wrong post is marked as the Solution, click on the Report Inappropriate Content link and let us know. Moderators can move the marked Solution to the correct post.

Ideally we'd like all of the posts marked solved to include the relevent information that would help another customer with the same problem fix their situation. But of course we realize that's not always possible.

Cheers,

Dave

[dickevans Super RootKit Eradicator]

Thanks Dave

[delphinium Norton Fighter]

I recall one thread where Quads laboured day and night for about three days to help a user with multiple infections and at the end of it all, clicked her own post that said "Thank you for all your help."

Yank, as always, makes very good points and what I have seen as well on the forum.  It would be nice, in a perfect world, to have all of the correct posts marked as solutions, but we can't even get users to post on the correct forum.    None of us have signatures or macros that say "Did you post in the right place?"

I never cared about kudos or solutions so perhaps that is why I find it a bit tacky.  JMHO.

@Andmike:

Gurus and the ranking mechanism have nothing to do with each other.  You can be a guru of low rank or a non-guru of high rank. 

[Krusty13]

Hello Norton Community,

I,  for one,  would appreciate anyone who has asked a question and found an answer,  to apply the solution button to the post that helped the most,  not for fame or fortune,  but simply because I find it narrows my search if the answer is in the solved threads.

Thank You, 

Dave.

Any thoughts?

[Andmike]

Hi Krusty13,

Was you post meant to start a thread or be a response to delphinium's thread on a very similar topic, at: 

http://community.norton.com/t5/Forum-Feedback/RE-A-Concern-or-Not/td-p/595254

?

[Krusty13]

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Andmike wrote:

Hi Krusty13,

Was you post meant to start a thread or be a response to delphinium's thread on a very similar topic, at: 

http://community.norton.com/t5/Forum-Feedback/RE-A-Concern-or-Not/td-p/595254

?

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I wasn't sure if delphinium was pro or against ,  so I didn't know how to respond....  If a moderator would like to move this post across then that would be fine.