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[delphinium Norton Fighter]

Yank:

That is a brilliant idea!  If the notice could be included in the reply editor, it would get the attention of more users than doing it any other way.  If you keep this up, I may have to give you the solution.

Thank you for commenting floplot.  There has been a scarcity of the more senior gurus on this thread. 

[Andmike]

yank I like your idea.

I have two thoughts to add in this context.

The first is that if we do have such wording then is may help to add something along the lines ..."it could help others."

The second point is that you have proposed putting the text in for replies.  Often posters do not seem to bother to reply if they have received a solution, and only the original poster can mark the issue solved.  So why not put some similar wording in when a new thread is created and not bother for replies?

[dickevans Super RootKit Eradicator]

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Andmike wrote:

yank I like your idea.

I have two thoughts to add in this context.

The first is that if we do have such wording then is may help to add something along the lines ..."it could help others."

The second point is that you have proposed putting the text in for replies.  Often posters do not seem to bother to reply if they have received a solution, and only the original poster can mark the issue solved.  So why not put some similar wording in when a new thread is created and not bother for replies?

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Andmike,

I'll second your motion about yank's idea with your addition. I would also comment that if it is in every reply then maybe more of the users will 'considere' coming back and posting their success AND clickiing on the solved button.

If there were a Taser that worked across the Internet that might also be useful.

[yank Trojan Terminator]

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Andmike wrote:

yank I like your idea.

I have two thoughts to add in this context.

The first is that if we do have such wording then is may help to add something along the lines ..."it could help others."

The second point is that you have proposed putting the text in for replies.  Often posters do not seem to bother to reply if they have received a solution, and only the original poster can mark the issue solved.  So why not put some similar wording in when a new thread is created and not bother for replies?

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Point well taken ..."it could help others."  I did say "it can be collectively reworded:".

In regards to putting it on the New Message page - I  thought about that also, but

Only the OP sees it

They will probably forget about it by the time their problem is solved

My message suggestion in the reply is seen by everyone who ever replies to a thread and hopefully will be a constant reminder of annotating a solved post and also letting them know that only the OP can mark it as solved. 

I do not recall many instances where the OP does not respond at all - they usually have to answer a question or two prior to receiving a solution, which could be another memory jogger.  I will admit some posters receive a solution and do not post acknowledging their situation was resolved.  I can also understand them forgetting to say a simple fixed it, when they are so thrilled that it is finally fixed and they can get back to the things they were doing prior to their problem.

Good suggestions though and perhaps others will chime in for reasons to put it somewhere else, change the wording - or maybe one of the guru's can provide some feedback like floplot has.

[delphinium Norton Fighter]

If a user creates a thread, posts once and then disappears, there will not be a solution to it anyway.  There isn't much point in marking either a scream of outrage, or a wail of anguish as solved.  It would still be more useful in the reply editor as we now have a dialogue with the user.

[floplot Norton Fighter]

Hello

I have an idea about how to get sollutions marked on threads where the original poster doesn't come back to mark the thread as solved..and it is obviously solved. I know technically the only one who can mark it is the original poster. My idea for it to work would need the approval of Symantec however. It has been mentioned I believe in this thread, too tired now to go back over the whole thread. If the wrong post has been marked as the one that solved the thread, it can be changed by clicking on Report Inappropriate Content and having the Mod change it to the correct one. I have personally seen this happen when it was changed by the Mod. If Symantec approves it, perhaps we can give the Mods another duty to perform and perhaps mark the appropriate post as the solution. I think the important thing here is to have the threads marked as solved if they are truely solved even if the original poster doesn't come back.

Me going around to threads which appear to be solved and asking for the poster to come back and mark their threads as solved by clicking on the post which solved it isn't going to help them to come back unless they have the thread bookmarked to send them an email when there is a response. I know I stopped bookmarking and asking for an email for every response to posts after getting involved in a very popular post and getting inundated with emails from the Forum. I remember having to ask for help in how to stop these emails cause they were coming faster than I could read the threads.

Perhaps if allowed by Symantec, we can tell or ask the Mods to mark a particular post as the solution as there are people who actually try to find the solution before they post their questions. It certainly would help the popularity of the Forum to see more threads marked as solved if the correct post is marked.. A successful Forum should show solved threads,  but correctlly solved threads.

Darn, I've done it again....I get involved in reading and posting iin threads and then forget what time it is and end up staying in the Forum until it's very late. Nite. Sorry for the long post also.

[yank Trojan Terminator]

floplot,  I thought it was a bit weird that Dave_Colemnan had to mention the use of the Report Inappropriate Content, as I have done the same in the past, asked for post to be unmarked as solutions and the correct ones marked.  I guess I knew that from my experience on the Comcast Forums (which are also Lithium).

To be honest with everyone, as an "Expert" on the Comcast Forums, I have the ability to mark a post as the solution, unmark a post as a solution, move posts/threads or parts thereof to another board, delete entire threads or just a post within a thread. 

I mentioned this before and got the feeling that the Guru's appeared to be unwilling to take on the extra responsiblity, so I did not mention that as an option here.

I will admit three is more Norton (mod/admin) presence here, as their is practically zero prescence of amdins/mods on the Comcast Boards on a daily basis.  We do use the Report feature on Comcast in order to flag a post that needs admin/mod attention or needs to be escalated to a certain department.

[dickevans Super RootKit Eradicator]

Maybe somewhere between what that 'other' forum does and what we have here now might be acceptable to most. I'm not about to try to please everybody all of the time

I think that we have at least one guru per forum here. If each of us were to assume the responsibility for the correct marking of solutions in a single forum that might a) reduce the number of unmarked solutions and b) allow the guru to move the mark from an incorrect message to the correct message. Staff/Symantec would have to approve and make the necessage changes in permissions but that is a 'doable' if approved.

I don't think that overseeing a single forum would increase any of our workloads. Ideally  it would reduce it a bit. We could confidently point users to solved threads where they can find solutions.

If it would be easier to change permissions to any guru could change the 'solved' mark in any forum I would expect that we can be adult enough to stay in our own forums unless requested to assist in another.

[exiting soapbox]

[floplot Norton Fighter]

Hello

I wasn't aware that we had particular Forums where we are supposed to stay in. We help where we can help in and have some knowledge to try and help.

[delphinium Norton Fighter]

It's always been my understanding that posting in multiple forums was encouraged.  Many of the issues are the same.  Connection problems are connection problems regardless of the forums.  I don't post on Ghost threads because I have never used it.  Nor do I post on the mobile apps threads.  Symantec doesn't actually insist that we know what we are talking about.  It does help if we do, however.  Just my humble opinion.