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[dickevans Super RootKit Eradicator]

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SUBASH_PRABU wrote:

" The author cannot mark his own post as solved " A Restriction like this will certainly decrease misleading Post markings Raise your hands if you agree with me...

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That could be a good partial solution. The problem of unmarked or mismarked threads still exists.

[yank Trojan Terminator]

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SUBASH_PRABU wrote:

" The author cannot mark his own post as solved " A Restriction like this will certainly decrease misleading Post markings Raise your hands if you agree with me...

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My hand is only half raised! 

There can be a time when either no help is received that solves the problem, but the author in fact did find the corrective action by themselves.   The authors post  the corrective action that worked for them  and they should then mark their own post as the solution so others know nothing suggested before workd and exactly what the final fix ws.

[dickevans Super RootKit Eradicator]

Agreed

[delphinium Norton Fighter]

I have seen on many occasions where the OP came back and told us what was done to correct the problem.  It is necessary that they be able to "solve" their own posts.  Where the confusion comes in is when there are too many posts to choose from, several posts were helpful, or just assume that the last post indicates closure of the thread.  Often that is what will happen on "housekeeping" solutions because they can't be bothered reading over the whole thread for the best right answer.

[Atomic_Blast Super Spam Squasher Mobile Master (Norton Mobile Users Discussion Forum)]

Hi all:

I agree with delphinium, but feel that being able to mark your thread "as solution" could also have deleterious effects, in certain circumstances. A Guru and/or Administrator level person should have the authority to override that.

For example:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Backdoor-tidserv-activiy-2/td-p/59713...

IMHO,  there needs a process to be put in place to mitigate situations like this.

FWIW,

Atomic_Blast :)

[delphinium Norton Fighter]

Unfortunately, that is accurate as the OP believes that they have fixed it themselves.  Unfortunately that may not be true, and the solution is dangerous to others, but to them it is the solution.  Quads' post does not offer a solution, but a reminder that deleting files causes boot loops.

If the solution is considered not to be a solution no other post could be marked as such anyway so no further ahead on that one.  Perhaps it should just be left as not solved. 

[DistEd2 Super Bot Obliterator Mobile Master (Norton Mobile Users Discussion Forum)]

Haven't made it to this forum in quite a while, so I'm rather late to the party--in spite of being one of the worst "offenders!"

I try to handle this in three ways:

1. I post the reminder early in the thread, and provide an explanation that either says why its important to others (if the OP seems likely to care) or phrases it in terms of trying off loose ends and getting on with life (if I don't feel that can be relied on).
2. I don't post the reminder at all if someone else has already posted a reminder within the thread.
3. I make the kind of "third party post" if I'm visiting a thread and I see the OP thanking the person who provided the solution and seemingly getting ready to sign off, when no solution has been clicked. And I either specify the username who gave the solution (if it's clear) to discourage OPs from spuriously marking their own closing post of thanks as the solution, or (following the example of a senior Guru) ask them to mark the post that was most helpful, if there's any question at all about which that was. And I try not to do this if I'm one of the folks in contention for the solution, to avoid looking like I'm fishing (although I know I've made exceptions, chiefly when the problem and/or the solution that was found seem to make it likely that others will be searching for answers to it and not find a lot of them here).

I do like the solution you guys have been collectively developing, where a bit of instruction is included in the posting and/or reply screen, so that (1) it's clearly instruction, and (b) none of us have to be the one to put it out there and be worried folks will think that we're fishing!

[yank Trojan Terminator]

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DistEd2 wrote:

Haven't made it to this forum in quite a while, so I'm rather late to the party--in spite of being one of the worst "offenders!"

I try to handle this in three ways:

1. I post the reminder early in the thread, and provide an explanation that either says why its important to others (if the OP seems likely to care) or phrases it in terms of trying off loose ends and getting on with life (if I don't feel that can be relied on).
2. I don't post the reminder at all if someone else has already posted a reminder within the thread.
3. I make the kind of "third party post" if I'm visiting a thread and I see the OP thanking the person who provided the solution and seemingly getting ready to sign off, when no solution has been clicked. And I either specify the username who gave the solution (if it's clear) to discourage OPs from spuriously marking their own closing post of thanks as the solution, or (following the example of a senior Guru) ask them to mark the post that was most helpful, if there's any question at all about which that was. And I try not to do this if I'm one of the folks in contention for the solution, to avoid looking like I'm fishing (although I know I've made exceptions, chiefly when the problem and/or the solution that was found seem to make it likely that others will be searching for answers to it and not find a lot of them here).

I do like the solution you guys have been collectively developing, where a bit of instruction is included in the posting and/or reply screen, so that (1) it's clearly instruction, and (b) none of us have to be the one to put it out there and be worried folks will think that we're fishing!

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So what you really meant to say was:

"I post the reminder early in the thread"

"I don't post the reminder at all"

"I ask them to mark the post that was most helpful"

"I like the suggestion concerning a reminder in the posting/reply"

OK - I got it now that all the extra verbage got removed.   

[DistEd2 Super Bot Obliterator Mobile Master (Norton Mobile Users Discussion Forum)]

Always nice to be reminded why it's important to keep a good NCO around....

[delphinium Norton Fighter]

So, if we have some kind of consensus on what might work, we really need some feedback from the Admins on whether it can be done, whether they also think it is a workable solution, and how long it might take to implement it.