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Contributor
brh56
Posts: 12
Registered: ‎01-16-2014

Why does my login only work once?

Everytime I need to log into this community, I have have to request a password reset! Also, when I re-type the password, I'm told that my passwords don't match. THEY DO!

 

 

F4E
Posts: 4,124
Kudos: 839
Solutions: 187
Registered: ‎05-23-2009

Re: Why does my login only work once?

Hi, brh56. I'll ask someone to look into this for you.

Windows 7 64 Bit Sp1 NIS V 21.5.0.19
peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: Why does my login only work once?


brh56 wrote:

Everytime I need to log into this community, I have have to request a password reset! Also, when I re-type the password, I'm told that my passwords don't match. THEY DO!

 

 


One thing you might check is that you do not have Caps Lock on.

 

Next time you log into the community, be sure you check the box to "Keep me logged in". That way you will not have to log in every time you come here.

 

 

 

 

 

 


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Contributor
brh56
Posts: 12
Registered: ‎01-16-2014

Re: Why does my login only work once?

No CAPS. Checked the box to keep me logged in. The only way I can get in is by using the password reset utility. Even that is faulty because it tells me that my passwords don't match, but then lets me log in anyway.

 

Bjoern

 

Contributor
brh56
Posts: 12
Registered: ‎01-16-2014

Re: Why does my login only work once?

No CAPS. Checked the box to keep me logged in. The only way I can get in is by using the password reset utility. Even that is faulty because it tells me that my passwords don't match, but then lets me log in anyway.

 

Bjoern

 

Trojan Terminator
Andmike
Posts: 4,009
Registered: ‎03-23-2011

Re: Why does my login only work once?

Sorry to but in, but I have an idea to try, as it sounds a bit (just a bit) like a problem I once had.

 

brh56, after you log in, go to the top right and select "My Settings", then "Personal Profile" and "Auto Login Options" - there choose to turn off auto login.  Then back out and "Sign out".  Restart your browser and log in again.  Now reverse the process and enable auto login.  

 

See if that helps.  It did for me, I hope it does for you, though I am not terribly confident.

 

All the best and don't forget to let us know how you get on whatever you do.

Contributor
brh56
Posts: 12
Registered: ‎01-16-2014

Re: Why does my login only work once?

Nope. Turned off auto login. The only way I can log in is by means of password reset.

 

Bjoern

 

Contributor
brh56
Posts: 12
Registered: ‎01-16-2014

Re: Why does my login only work once?

I this website doesn't even let me log in, what are my chances of resolving my other issue with Norto Ghost 15?

 

huwyngr
Posts: 21,829
Topics: 1,038
Kudos: 2,864
Solutions: 380
Registered: ‎04-13-2008

Re: Why does my login only work once?


brh56 wrote:

I this website doesn't even let me log in, what are my chances of resolving my other issue with Norto Ghost 15?

 


PMJI But if you are not logged in how can you post? I thought guests could only read ......



Hugh
peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: Why does my login only work once?

Not sure if this might have a bearing on your issue. Try clearing your browser cache. You can Google for instructions or post your browser here and someone will provide instructions.

 

 

 


Things happen. Export/Backup your Identity Safe data.