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Ian12
Posts: 3
Registered: ‎07-31-2012

Why the survey?

So I spend most of my time online trying to avoid pop-ups and annoying malware, only to join this forum and... what is the first thing that happens? When I click on the link that says "create your own" discussion thread, it sends me to a survey with a competition that asks me for my mobile phone number!!!! Then when I get through the survey nothing happens. I close it and find an online casino pop-up in the background. What's the go with this Norton??? Not very professional in my opinion.

peterweb
Posts: 4,623
Kudos: 527
Solutions: 180
Registered: ‎04-17-2008

Re: Why the survey?

[ Edited ]

This sounds like an infection of some kind. It does not sound like Norton or this forum are involved with what you are seeing.

 

You should start with a full system scan, preferably in Safe Mode.

 

To help with a proper solution, can you tell us what norton product you are using and the version (Support - About)? Also what operating system are you using and service packs?


Things happen. Export/Backup your Identity Safe data.
huwyngr
Posts: 18,985
Topics: 906
Kudos: 2,331
Solutions: 337
Registered: ‎04-13-2008

Re: Why the survey?

Ian,

 

As Peter suggests  that might be malware -- see this current post here:

 

http://community.norton.com/t5/Tech-Outpost/Zeroaccess-and-Norton-Symantec/m-p/773618#M5808 

 

I'll ask Norton if they are running anything like you describe ...



Hugh
Tony_Weiss
Posts: 7,366
Topics: 502
Kudos: 1,523
Solutions: 280
Registered: ‎04-07-2008

Re: Why the survey?

Hi Ian12,

 

As some of the other members have suggested, it may not have been this community, or may have been something redirecting you to a different page. Could you provide some more details about what you're seeing? Maybe a screenshot as well? That would help us immensely. Thanks.

Tony Weiss
Norton Forums Global Community Manager
Symantec Corporation