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Bot Obliterator
Quads
Posts: 16,529
Registered: ‎07-21-2008

Re: NPE won't run -- blocked by Trojan.Zeroaccess.C?

Yes

 

Quads

Contributor
qoregexp
Posts: 36
Registered: ‎08-01-2013

Re: NPE won't run -- blocked by Trojan.Zeroaccess.C?

When I clicked "yes", it opened http://www.malwarebytes.org/products/mbar/ and there is a download button there.  I downloaded the "new" version but it is the same date as the one I had, June 1, 2013.  I tried to run it and again got the popup to update.  This time I clicked "no" and the dialog went away and nothing else happened.  :(  

Bot Obliterator
Quads
Posts: 16,529
Registered: ‎07-21-2008

Re: NPE won't run -- blocked by Trojan.Zeroaccess.C?

OK we will heve to forget about it and go on with my step 4. (If  Norton has still stopped detecting etc.).

 

Quads

Contributor
qoregexp
Posts: 36
Registered: ‎08-01-2013

Re: NPE won't run -- blocked by Trojan.Zeroaccess.C?

Norton has been quiet and I have not seen any more of the "Adobe Flash" popups either. 

Bot Obliterator
Quads
Posts: 16,529
Registered: ‎07-21-2008

Re: NPE won't run -- blocked by Trojan.Zeroaccess.C?

[ Edited ]

PUP's

 

Read carefully

 

Download Adwcleaner http://general-changelog-team.fr/fr/downloads/view.download/2   The Green Arrow  on to your desktop and run a scan (Search Button).  It will create a log after.

 

ONE SCAN ONLY

 

Attach the log back here.

 

Quads

Contributor
qoregexp
Posts: 36
Registered: ‎08-01-2013

Re: NPE won't run -- blocked by Trojan.Zeroaccess.C?

Here it is.

Bot Obliterator
Quads
Posts: 16,529
Registered: ‎07-21-2008

Re: NPE won't run -- blocked by Trojan.Zeroaccess.C?

I have checked the log,  this time start Adwcleaner and click the delete button the PC will be restarted at the end,

 

Only Run Once

 

 Adwcleaner will create a new log. To attach back

 

Quads

Contributor
qoregexp
Posts: 36
Registered: ‎08-01-2013

Re: NPE won't run -- blocked by Trojan.Zeroaccess.C?

Here's the delete log.

Bot Obliterator
Quads
Posts: 16,529
Registered: ‎07-21-2008

Re: NPE won't run -- blocked by Trojan.Zeroaccess.C?

On with step 4,  continued Complete system check and cleanup of items and tools used.

 

 

Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan.

 

Take note of the NO tick in the Remove found threats setting below

 

 

I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


 The scanner screen gives me the option of downloading the results to a .txt file as part of the options after the scan has finished.  Screenshot of part of the finished scan dialog box by ESET showing the options.

 

ESETOSthreats.jpg

 

 

Quads

Contributor
qoregexp
Posts: 36
Registered: ‎08-01-2013

Re: NPE won't run -- blocked by Trojan.Zeroaccess.C?

I see a blue "Run ESET Online Scanner" button, and a green "Free Trial" button.  Which?