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Visitor
topdaug
Posts: 4
Registered: ‎07-05-2013

Hijacking en,V9

[ Edited ]

Norton Utilities Suite... Norton has spent over 4 hours remote on my computer because of this en.V9 hijack software and if you have it u will know it. I want to know why Norton did not protect me against that. In addition, I also check "protect my homepage and don't let any 3rd party change it." Well a lot of good all my caution is. Norton also worked on my computer 3 days ago and they called me for a follow up. And guess what? v9 is still in my system. I just took a photo of it, but as of yet it has not hijacked my browser. But is so embedded. Norton why don't you have an easy fix for this????????????? Ut oh, they're back I have attached a screenshot. Now my constant Guard wont work there were so many files deleted.

 

So I called back @ 6.36 here's what happened....I was left hanging for an hour. 6:36 PM Connecting... 

6:36 PM Connecting...
6:36 PM Connected. A support representative will be with you shortly.
6:36 PM Support session established with RahavendarVVR.
6:36 PM You have granted full permission to RahavendarVVR. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
6:36 PM Remote Control started by RahavendarVVR.
6:36 PM Logon password has been set for unattended reboot.

6:51 PM Barbara Chaffinch: hello
6:51 PM Barbara Chaffinch: After 4 hours of Barath working on the computer today, to remove v9 and smilebox and fix problems caused Norton--I have a screenshot showing you they are still in my system. My constant guard will not open and work IE.
6:51 PM RahavendarVVR: Please wait for five minutes time
6:57 PM Barbara Chaffinch: please call me when someone gets here [REMOVED]

7:00 PM Transferring session to another technician...
7:00 PM Remote Control by RahavendarVVR stopped.


7:00 PM Support session established with RahavendarVVR.
7:00 PM Remote Control started by RahavendarVVR.
7:01 PM Transferring session to another technician...
7:01 PM Remote Control by RahavendarVVR stopped.


7:44 PM Support session established with RahavendarVVR.
7:45 PM Remote Control started by RahavendarVVR.

7:45 PM Barbara Chaffinch: hello
7:45 PM Barbara Chaffinch: what happened???? it's been over an hour
7:46 PM RahavendarVVR: We are unable to reach the next level
7:46 PM RahavendarVVR: I will transferring the remote session once again
7:46 PM Barbara Chaffinch: y
7:46 PM RahavendarVVR: Please wait

7:47 PM Transferring session to another technician...
7:47 PM Remote Control by RahavendarVVR stopped.


8:00 PM Support session established with RahavendarVVR.
8:00 PM Remote Control started by RahavendarVVR.

8:00 PM Barbara Chaffinch: r u gonna help me fix this??

8:01 PM Transferring session to another technician...
8:01 PM Remote Control by RahavendarVVR stopped.

 

 

Is this tech support????????? some please contact me [REMOVED]

 

(EDIT: For your safety, please do not post identifying information per the Participation Guidelines and Terms of Service.)

peterweb
Posts: 8,038
Kudos: 1,174
Registered: ‎04-17-2008

Re: Hijacking en,V9

As your system seems to have an infection, I am asking this thread be moved to the new Malware Discussion board for help removing this problem. http://community.norton.com/t5/Malware-Discussion/bd-p/Malware


Start by reading Guidelines in the first post at the top of the page.

Be sure you do not run any scans or utilities until instructed by the Malware Expert (Quads), as changes made with those programs can remove the traces of the malware that are needed to diagnose and fix the problem.


Things happen. Export/Backup your Identity Safe data.
dickevans
Posts: 11,768
Registered: ‎04-08-2008

Re: Hijacking en,V9

Hi,

First fact:

No single security product can protect you from 100% of the threats 100% of the time.

Second fact:

If you have been infected there is a forum here with a trained specialist who can help you return your system to a clean, operational state. Please do not try any more do it yourself fixes and post a simple message in that forum giving just the necessary facts.

Keep us posted

Dick
Win7x64 SP1 current NIS V21
Visitor
topdaug
Posts: 4
Registered: ‎07-05-2013

Re: Hijacking en,V9

My apologies, I tdid not realize I was posting to a Forum.

Visitor
topdaug
Posts: 4
Registered: ‎07-05-2013

Re: Hijacking en,V9

Is there a way to delete my post??

Bot Obliterator
Quads
Posts: 16,436
Registered: ‎07-21-2008

Re: Hijacking en,V9

Do you want the messages of all but the last of your messages deleted??

 

Quads