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Newbie
Martin77429
Posts: 2
Registered: ‎06-01-2013

"Please Install HD Player to Continue" popup

Getting a suspicious webpage popup... Anyone else seeing this?   Norton scan does not show any issues.   Happening on family members computer so I am doing the debug remotely.   Any suggestions on how to remove the pop-up? Capture.PNG

 

Thanks in advance,

/Peter

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: "Please Install HD Player to Continue" popup

What do you mean "Debug Remotely"??

 

Quads

Newbie
Martin77429
Posts: 2
Registered: ‎06-01-2013

Re: "Please Install HD Player to Continue" popup

Resolve over the phone and via e-mail... Its not on my machine.

Bot Obliterator
Quads
Posts: 16,540
Registered: ‎07-21-2008

Re: "Please Install HD Player to Continue" popup

You don't have the system in front of you then I won't be dealing with it, due to going through 3 steps.  (Me to you then on to the owner

 

You are the one acting as the helper / tech support via phone and email. then you are their support like I do for machines, so you deal with it.

 

Good Luck

 

Quads