12-14-2011 11:56 PM
Hello, My husband and I have both purchased new HP laptops within the last three weeks and we both got 180 free days of Norton Internet Security with those purchases. However, I already have a Norton 360 Premium account (with three licenses) on our old (desktop) computer and my old laptop that is about to expired in about a month. I will be pulling all of our files and stuff off the old desktop tomorrow and shutting it down permanatly and my old laptop has been shut down for a few weeks already. I had planned on renewing our subscription to the 360 but now that we have the 180 free days, I don't know what to do. Never-the-less I need to know how to deactivate the 360 subscriptions on my old laptop and the old desktop so that the remaining days of that 360 account won't be wasted. Please advise. Thank you.
12-15-2011 12:08 AM - edited 12-15-2011 12:12 AM
Welcome to Norton Community. By contacting our Support via chat you can remove the Activation from your Old Desktop.
EDIT: what you are planning to do with the N360 Premier subscription and the 2*180days Free trials came with the 2Laptops?
Before contacting our support prepare the answer for this question and then tell them about your plan and they'll help you out.
12-15-2011 07:29 AM
Apart from some utilities that can be useful but also dangerous if you don't know what you are doing (like most things including table knives!), the main differences between NIS and N 360 is that N 360 comes with a certain amount of free online storage and NIS is more "tweakble" in its settings.
Also at this moment, N 360 V5 is the latest and it is not as uptodate as NIS 2012 which is the latest version of that, although Norton 360 V6 is in public beta and should be out in the next few months (and you will be able to update for free if you do continue with N 360).
If you are used to N 360 and especially if you really use the free storage then it would seem to be a good idea to talk with Customer Support about renewing it (when you renew they add the new time to the old so you won't lose the month you have left) and see if they will add the free time from NIS on the two machines to that new subscription for N 360.
Otherwise stick with NIS 2012 until the trial period runs out and then decide whether you want to stick with it or not since you can always go back to N360 later if you want to.
If you are using the Identity Safe in N 360 for your passwords and log ins and want to transfer those to the new laptops ask here about doing this since I don't know how this works for different Norton applications and different generations but you should be able to transfer from N 360 V5 to the more recent NIS 2012 ....
Keep on asking if you need to ....
12-15-2011 09:20 AM
Thank you both for your replies, they have been very helpful. I need to talk with my husband after work tonight and see what he thinks we should do and then I'll contact Chat as advised. I'll let ya know if I need any more help.
Again, thank you.