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Visitor
Anita07
Posts: 2
Registered: ‎11-16-2012

360 error 8504, 104

I'm running Norton 360 on my laptop witch Windows 7.  Yesterday I couldn't connect to the Internet, I checked and my wi-fi connection is good. Then a Norton window came up saying there was a 8504,104 error.  I looked at some old posts in this forum which linked to the Norton support solution, which begins with downloading software to uninstall the current version. I can't do this as I cannot connect to the Internet! I still have the Norton CD, can anyone advise me how to proceed?

 

Thanks

Newbie
markcart
Posts: 2
Registered: ‎11-17-2012

Re: 360 error 8504, 104

I have exact the same problem since today!!. I have checked my other computer and saw some Norton files were missing (Engine64/uistub.exe and others). Copied them and tried again, now the message is (in Dutch: kan de toepassing niet correct starten (0xc000007b) which means such as: cannot start the application.

 

Also started the NPE executable and the result was: No Risks detected.

The norton files were updated 2.33 AM Western European Time, it looks some virus was executing this in the Norton files...

Newbie
markcart
Posts: 2
Registered: ‎11-17-2012

Re: 360 error 8504, 104

I have downloaded the norton removal tool and copied it on the infexted computer. It works, i have access to the internet again.

Now I will have to install Norton again. 

peterweb
Posts: 8,060
Kudos: 1,177
Solutions: 305
Registered: ‎04-17-2008

Re: 360 error 8504, 104

Try rebooting both your router/modem and your computer. See if that resets your internet connection.

 

 


Things happen. Export/Backup your Identity Safe data.
Visitor
Anita07
Posts: 2
Registered: ‎11-16-2012

Re: 360 error 8504, 104

Thanks to everyone for their help, I have now fixed the error.

 

I downloaded Norton Power Eraser and copied it onto my laptop but it couldn't fix the problem. So then I downloaded the removal tool and  copied onto my laptop, and removed the Norton software. As soon as I did this I got my internet connection back. I have now reinstalled Norton 360 from my disc and all is working fine.

 

 

peterweb
Posts: 8,060
Kudos: 1,177
Solutions: 305
Registered: ‎04-17-2008

Re: 360 error 8504, 104


Anita07 wrote:

Thanks to everyone for their help, I have now fixed the error.

 

I downloaded Norton Power Eraser and copied it onto my laptop but it couldn't fix the problem. So then I downloaded the removal tool and  copied onto my laptop, and removed the Norton software. As soon as I did this I got my internet connection back. I have now reinstalled Norton 360 from my disc and all is working fine.

 

 


Thanks for letting us know.

 

Just make sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

 

 


Things happen. Export/Backup your Identity Safe data.