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Visitor
Jackie40
Posts: 5
Registered: ‎04-03-2011

451 Email error

I am using Windows 7 and Norton 360 on a new Toshiba laptop. I am trying to send email and a message of 451 error-email aborted keeps coming up.  Any help would be appreciated.

 

Regular Contributor
BanMidou
Posts: 721
Registered: ‎12-17-2010

Re: 451 Email error

Hi

 

which email client do you use?

Midou

SendOfJive
Posts: 10,579
Kudos: 4,683
Solutions: 759
Registered: ‎02-07-2009

Re: 451 Email error

HI Jackie40,

 

This should be a temporary delivery issue.  Is this a new problem with one message, or have you been getting this for a while every time you attempt to send anything?  Try resending later.  The 451 error message, although displayed by Norton, actually comes from your ISP.

Visitor
Jackie40
Posts: 5
Registered: ‎04-03-2011

Re: 451 Email error

This is happening everytime I want to send an email.  Do I need to do something with my ISP and if so what?

 

Visitor
Jackie40
Posts: 5
Registered: ‎04-03-2011

Re: 451 Email error

I am using rogers Nokia stick to send email

SendOfJive
Posts: 10,579
Kudos: 4,683
Solutions: 759
Registered: ‎02-07-2009

Re: 451 Email error

It may be an authentication issue if you are connecting to your email account through Rogers.  Who is your ISP, and can you send messages if you are connected without  the Nokia device?

Visitor
Jackie40
Posts: 5
Registered: ‎04-03-2011

Re: 451 Email error

I can send email thru my yahoo account but not my "execulink" account

Where do I find out who my isp is?

SendOfJive
Posts: 10,579
Kudos: 4,683
Solutions: 759
Registered: ‎02-07-2009

Re: 451 Email error

[ Edited ]

Hi Jackie40,

 

See the following Rogers support page.  Access to the Execulink servers through your Rogers account may be blocked as a measure to prevent the sending of spam.  Generally, you must log in to your account using your ISP's service, rather than through another provider, in order to send mail though your ISP's servers.

 

http://www.rogershelp.com/yahoo/article.php?id=112-AU

 

Visitor
Jackie40
Posts: 5
Registered: ‎04-03-2011

Re: 451 Email error

I can send out my email fine if I uninstall Norton.  Makes me think it is a setting in Norton??

SendOfJive
Posts: 10,579
Kudos: 4,683
Solutions: 759
Registered: ‎02-07-2009

Re: 451 Email error

 


Jackie40 wrote:

I can send out my email fine if I uninstall Norton.  Makes me think it is a setting in Norton??


Try turning off Outgoing Email Scanning (you can stop the Fix Now alerts by hovering your mouse over "Email Protection" in the main Norton window chosing "Ignore").  Can you confirm that the email messages are actually arriving at their destinations with Norton removed, rather than that you are just no longer seeing an error message?  I still think an ISP issue is more likely, but sometimes Norton does cause some issues that are hard to figure out.  Keep experimenting.