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Newbie
sloooo44
Posts: 1
Registered: ‎04-15-2012

5013,3 Error

Good morning.  I am having an issue that just started last night.  First, I got some kind of malware stuff called S.M.A.R.T. Repair.  It's some program that said my computer had many errors and they wanted me to buy their product to fix it.  I found a site that gave me a license number so I was able to get my computer to at least boot up.  BUT, I know this program is still lurking on my computer somewhere.  I still have not figured out how to get it off.  That brings me to issue #2.  Now I an error on my Norton 360 that tells me I have a 3013,3 error.  Norton power eraser comes up, and I hit scan and it restarts my computer, but it will not resolve the issue.  Below is the link to the first issue I had.  Anyone know what's going on and how to fix it.  I am running windows 7 32 bit with Norton 360.

 

http://malwaretips.com/blogs/remove-smart-repair/

yank
Posts: 5,879
Kudos: 1,221
Solutions: 302
Registered: ‎12-02-2009

Re: 5013,3 Error

Hi slooo044,

 

Please have a look at this Norton KB article: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?hbguid=9C592EB6-5A4E-411C-B8CF...

 

I know you said you ran the Norton Power Eraser (NPE) and it did not resolve the issue - do you mean the NPE ran to completion with nothing found?

 

Please continue thru all the steps listed n the KB and let us know where you are at.

 

Please keep us posted if you run into any problems. 

Super Contributor
Sheen
Posts: 65
Registered: ‎11-25-2008

Re: 5013,3 Error

Hi sloooo44,

Please download and run Zeroaccess Removal Tool by visiting the following link.

http://www.symantec.com/security_response/writeup.jsp?docid=2011-121607-4952-99

Thanks,

Sheen