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Newbie
jimfarnan
Posts: 3
Registered: ‎02-20-2012

554 Transaction Failed : Cannot send message due to possible abuse

Hi,

I get the message  from Norton when using Outlook to send e-mail :

 

Email Error

554  Transaction Failed : Cannot send message due to possible abuse; please visit http://postmaster.yahoo.com/abuse_smtp.html for more information.

 

How can I stop this from occurring as there is no abuse on the e-mail and it isn't the number of destination addresses as it occurs for single addresses upto over 20 addresses in the To and/or CC in Outlook.

 

Thanks,

 

Jim

SendOfJive
Posts: 10,593
Kudos: 4,687
Solutions: 760
Registered: ‎02-07-2009

Re: 554 Transaction Failed : Cannot send message due to possible abuse

Hi jimfaman,

 

The message is being displayed by Norton but is originating from your email service provider.  You are evidently doing something that is tripping their spam filter.  You need to check with them about this.

Newbie
jimfarnan
Posts: 3
Registered: ‎02-20-2012

Re: 554 Transaction Failed : Cannot send message due to possible abuse

Thanks for the info -- I contacted my ISP and got this resolved.

Cheers 

SendOfJive
Posts: 10,593
Kudos: 4,687
Solutions: 760
Registered: ‎02-07-2009

Re: 554 Transaction Failed : Cannot send message due to possible abuse

Hi jimfarnan,

 

Thanks for reporting back.  Glad to hear you were able to get this rectified.

Newbie
DiegoEsquivel
Posts: 1
Registered: ‎03-15-2012

Re: 554 Transaction Failed : Cannot send message due to possible abuse

Hi JinFaman:

I've got the 554 Transaction Failed error while trying to send emails using FoxMail from my Yahoo account. I'm not a computer savvy -- could you please explain to me detailed --, how did you solve this issue. Your help is highly appreciated.

Kind regards,

Diego 

Newbie
jimfarnan
Posts: 3
Registered: ‎02-20-2012

Re: 554 Transaction Failed : Cannot send message due to possible abuse

I called my Internet Service Provider help desk and they were able to identify the source of the problem and reset my e-mail account which fixed the problem.