6 Months Into Subscription, It Tells Me Trial Period Has Expired

madison1851 · ‎12-07-2008

Last night, I got a message on Norton saying that the detector for fraudulent websites was not working; this morning, nothing is working and my Norton window says my 'trial period' has expired, despire the the fact I have around 170-some days left on my subscription that I payed for, according to My Accounts page on Norton. Clicking the fix button or activate buttons do absolutely nothing. I'm tired of talking to someone on India, who wants to have remote access to my computer; you shouldn't sell a product that breaks down after 6 months, and requires someone else to invade your computer in order to "fix" it. Has anyone else had this problem, and if so, any solutions? If not, I'll probably just uninstall and go with another Internet security provider. Thanks!

-Nathan

PapauZ · ‎04-08-2008

Try to give your product key in the renew option.

If it not works, remove it with the Norton Removal Tool, and reinstall it. (It should work with this!)

Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v20.4.0.40, Norton Utilities 16, Symantec System Recovery 2013

huwyngr · ‎04-13-2008

Before you consider removing the program you should contact Customer Support who have the facilities to correct things when they get out of synchronisation, as happens from time to time:

To contact customer support Click on this link and work on from there. You could try Chat but I'd try email first.

There is a do it yourself tool that you could try but I don't have the link to it.

Oh -- yes: I'm not in N360 at present but does it have a OneClick Support button? If so click on it and see if it behaves in a similar way to NIS2009 that I'm in at the moment. It may offer to scan your installation to see what is wrong with it or it may offer you some choices and I seem to remember that one of them is to do with subscription errors.

PS Try clicking first on this link and then on the Incorrect .... link. This fills in what to do within the program and may resynchronize it.

Message Edited by huwyngr on 12-07-2008 04:41 PM

Hugh

huwyngr · ‎04-13-2008

I'm in N360 now and if you click on Help & Support and then on Support that's where the OneClick support comes up and after it is scanned you can go on, if it hasn't said it has fixed it, and select from sources of solutions.

May be easier than reinstalling.

Hugh