My new HP PC (less than 30 days old & is Windows 7 system 64 bit) came with a Norton 60 day trial which did not plan on buying because had renewed my 360 version this month. Setting up the PC just let it use the 60 day trial thinking I could deal with Norton later before the 60 days expired.
My Norton account does not show a download button. I called Norton and the gal speaking was very hard to understand . . . told me my options that another representative would provide when transferring the call.
1. They would walk me through the process to get my remaining subcription for Norton 360 (free).
2. They could connect to my PC and do the set up ($99).
She gave me a case number then the call was transferred. The guy was also hard to understand and his voice had very low volumn. I am 50 years old and do not have a hearing problem. I politely told him I call back later. Also, note that I have owned 5 PCs and very skilled . . . never seen anything like this. My guess that it is a compatibility issue with WIN7 (64 bit). I love my XP PCs and dreaded the transition, but I am here today.
Does anyone know how I can get my 360 subscription on my new PC?
Thanks for any help.
