11-06-2008 08:11 AM
Please, can any body help?
Usually, when I right-click a file or folder I get a option to Add to or exclude from backup. 2 days ago, this option became disabled. They are still there, but I can't click them. Also, the backup status indicators have disappeared. I've reinstalled N360 twice, which does resolve the issue until I run LiveUpdate, then the isue returns. I've also tried re-registering BuShell.dll, which registers successfully but does not resolve the issue. I'm not experiening any zombie processes and have therefore not employeed the workaround.
Does anyone have any suggestions please?
Thanks in advance.
Dell Vostro 1510
Windows Vista Ultimate
N360 version 2
LiveUpdate version 126.96.36.199
11-07-2008 05:01 PM
I also have the same problem. Tech support after working on it for about 40 minutes said that they would refer my problem and that I would receive a patch via LiveUpdate to correct this problem.
The only thing is they gave no indication of how long it would take.
11-08-2008 11:24 AM
Do you have the same version as QC?
If yes, do you both having the issue since the 2.5 update is on your PC? If yes, then we found the cause, and have to wait for an update. If no, you should check some symantec logs, what changed after the bug came.
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v188.8.131.52, Norton Utilities 16
11-30-2008 05:22 AM
Glad I found this thread, as it is the reason that I joined. I have an identical problem and am very interested in seeing it resolved. With no way to verify that a specific file or folder is in fact present on the backup media (since it's encrypted, which is another issue (why isn't this an option?)) the icon overlay would be nice.
How will we know when "the fix is in?" Will an update run automatically and magically it fixes itself or will there be something more tangible than that?
12-06-2008 08:47 PM
Kind of a twist on the same... I have an HP with a C, D, and E drives. C drive has all my windows stuff, my docs, my pics, etc... That's the drive I want to back up. E has a ton of files that I do not want to back up.
I cannot get the Backup to exclude the E drive. In quick backup it tells me that it will only backup 6K files (11 Gb) and then tries to backup 17K files and 80+ Gb. Yet when I try and find all the extra stuff I can't find it.
In Full backup I can see where it is using drive E but to exclude all that data would mean de-selecting every file... which would be a huge pain in the butt not to mention time consuming. So I tried the Explorer right click and go to Norton 360 and Exclude from backup... Its greyed out...
I uninstalled and re-installed... To my joy I now had those options in Explorer.... then I tried to back up again and low and it started with the 17K files on E allll over again and now the options in Explorer are greyed out again...
The help and support link even specifically says that the full backup and the quick backup maintain separate lists and yet this keeps happening...
Is there a fix for this yet Symantec come on!
12-24-2008 01:20 PM
I'm having the same problem with version 2.2. I'm disappointed that Symantec hasn't addressed problem yet.
As another issue, shouldn't LiveUpdate bring me up to the latest version automatically?
12-29-2008 02:27 AM
Same problem here running Winxp and version 184.108.40.206. Why is Symantec not taking any action?
My add to backup and Exclude from backup buttons are both grayed out.
Anybody else who has any suggestions maybe????