01-29-2010 08:31 PM
I have a file from a provider that i trust, that i know works and is without a doubt not a virus, as i used it on my other pc.
Is there any way to add an exception for a single file in norton 360, as it comes up as a trojan and not scanning for trojans
WOULD NOT solve the problem(in the long run). I have tried elsewhere, and the only solution found was to uninstall 360.
Any solution appreciated(long as it's actually a solution).
Solved! Go to Solution.
01-30-2010 12:51 AM - edited 01-30-2010 12:52 AM
Welcome to the forum. You can exclude files from being scanned by following the procedure here.
However, before you do this can you provide more information on what file you would like to have excluded? We would like to ensure that you are not excluding a file which really could be contain some threat. I know you believe this file is safe but it is always better safe than sorry so please supply us the extra information so we can help you determine this.
Further, there are other actions you should take depending on the circumstances as outlined below.
If you believe the file is a false positive please submit it to Symantec here.
If you believe the file might be infected then please submit it here for further analysis.
You can also do an analysis online here.
01-30-2010 12:13 PM
Thanks for the update and thank you for confirming that you will submit this file to false positive.